Inbound Sales & Customer Service Representative - Home Services (Remote)

PavagoRemote — Costa RicaNew

Remote Full-time

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.

Experience Level

Entry Level

Qualifications

Exceptional phone skills with a natural ability to lead conversationsPersuasive yet customer-centric approachWillingness to work towards clear sales targetsProficient in CRM systems and appointment schedulingPrior experience in sales or customer service is a plus

About the job

Join Our Team as an Inbound Sales & Customer Service Representative for Home Services

Position Type: Full-Time, Remote
Working Hours: U. S. Hours (Evenings + Weekend Rotation Required)

We are seeking a dynamic Inbound Sales & Customer Service Representative to manage high-volume inbound calls and assist customers with their plumbing needs. Your primary goal will be to transform these conversations into scheduled service appointments and memberships.

This role is not just about answering calls; it's a sales-oriented customer service position. You'll guide discussions, resolve issues, and effectively encourage customers to take action.

If you are comfortable speaking on the phone, enjoy helping others, and are eager to develop your inbound sales skills, then this opportunity is perfect for you.

Your Key Responsibilities

Inbound Calls & Sales Conversations

Manage high-volume inbound calls with professionalism and confidence
Assess customer needs and suggest appropriate services
Drive conversations towards scheduled appointments following established scripts
Quickly gain trust and maintain a calm, solution-oriented demeanor

Scheduling, Sales & Upselling

Efficiently book service appointments
Introduce and clarify membership plans (Pipeline Club)
Spot upsell opportunities while ensuring a positive customer experience
Integrate service and sales in every customer interaction

CRM & Systems Management

Accurately log calls, bookings, and notes in CRM systems
Adhere to structured scripts, workflows, and SOPs
Keep customer records clean and complete

Customer Experience & Retention

Confidently handle objections and concerns
Professionally de-escalate frustrated customers
Provide a consistent, high-quality customer experience

Team Collaboration

Collaborate closely with dispatch and operations teams
Coordinate with offshore team members to ensure smooth service delivery
Provide feedback to enhance scripts, tools, and workflows

Success Metrics

Achieving high call-to-booking conversion rates
Consistent accuracy in appointment scheduling
Strong conversion rates for membership (Pipeline Club)
Positive customer feedback and satisfaction levels
Thorough and reliable CRM documentation

About Pavago

Pavago is a leading provider of home service solutions, committed to delivering exceptional customer experiences and innovative plumbing services. Join us in making a difference in customers' lives while developing your career in a supportive environment.

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Heartstrings Pet Hospice, In-Home Euthanasia & Aftercare

Part-time|Remote|Jersey Village TX

Join Heartstrings Pet Hospice and experience the fulfillment of providing compassionate end-of-life care to pets and their families. As a Part-Time In-Home Veterinarian serving Jersey Village and the Greater Houston area, you will have the opportunity to reconnect with pet families and deliver the quality care you’ve always envisioned, with ample appointment times and limited administrative responsibilities.At Heartstrings Pet Hospice, we understand the significance of supporting pets during their final moments by offering in-home euthanasia services. Founded by veterinarians, we are dedicated to fostering deep and meaningful relationships with pet families, colleagues, and our local community. Join our nurturing environment where you can flourish both professionally and personally.Why Heartstrings Pet Hospice?Make a significant impact with an average of 3-4 appointments dailyReceive heartfelt gratitude and appreciation from familiesEnjoy the flexibility of a mobile practice, free from clinic constraintsAccess comprehensive training and ongoing mentorshipAchieve a true work-life balance with flexible scheduling options (2-5 days per week, with most appointments from 9 am to 5 pm)Engage in team-building activities and retreats

Mar 1, 2026

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