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Insurance Benefits Verification Specialist

hellotendNashville, TN
On-site Full-time $20/hr - $20/hr

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Experience Level

Entry Level

Qualifications

To thrive in this role, you should have a keen attention to detail, strong communication skills, and a passion for helping others. Experience in insurance verification or a related field is a plus, along with the ability to work collaboratively in a fast-paced environment.

About the job

The Insurance Benefits Verification Specialist at hellotend in Nashville, TN ensures members have a clear understanding of their insurance coverage. This position supports studio staff, manages the insurance verification process, researches plan details, and provides attentive service to both members and colleagues.

Main Responsibilities

  • Confirm insurance benefits for members and accurately enter information into Tend’s practice management system.
  • Research coverage details using payer websites, insurance portals, and by phone when needed.
  • Gather and verify member demographics and insurance information with professionalism.
  • Understand insurance plan details and explain how benefits affect member responsibilities.
  • Complete verification tasks and processes within set deadlines.
  • Deliver attentive service to members and studio staff, escalating complex cases to senior analysts or leads as appropriate.
  • Collaborate with colleagues to achieve departmental goals, perform quality checks, and support workflow improvements.

What Sets You Apart

  • Prioritize Others: Focus on accuracy and service in each verification, building trust with members and teammates.
  • Take Initiative: Own responsibilities, seek clarity, and address discrepancies proactively.

About hellotend

hellotend is dedicated to delivering a seamless experience to our members. Our commitment to excellence is reflected in our team, who prioritize service and accuracy every day. Join us and be part of a company that values teamwork and personal growth.

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