Intake Specialist

OrganOx LimitedMadison, New Jersey, United States

On-site Full-time

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Experience Level

Entry Level

Qualifications

Major Responsibilities:Initiate complaints and ensure the accurate and timely collection and documentation of all necessary information in the complaints file. Oversee and manage the global complaint intake reporting inboxes. Professionally communicate with customers, internal stakeholders, and field representatives to gather comprehensive complaint information. Escalate adverse events according to established processes and procedures, when applicable. Support service and repair events by evaluating intake information and reviewing repair activities to determine the validity of complaints. Prioritize complaints based on risk to patients, products, and compliance requirements.

About the job

About OrganOx

OrganOx Limited develops organ technology solutions for people with acute or chronic organ failure. Founded in 2008 as a spin-off from the University of Oxford, OrganOx is now part of the Terumo Group. The company’s main product, the metra®, introduced normothermic machine perfusion (NMP) to donor liver preservation. This device supports longer metabolic viability outside the body and allows for more thorough functional assessment before transplantation. The metra® is in use across the U. S., Europe, Canada, and Australia, supporting over 7,000 successful liver transplants. OrganOx operates within Terumo Corporation, a global healthcare company with a presence in more than 160 countries.

Role Overview

The Intake Specialist manages the intake process for medical device complaints, serving as a key point of contact among internal teams, field staff, and customers. This role ensures clear and timely communication regarding all device-related complaints. The Intake Specialist reports to the Complaints and Vigilance Manager for North America.

This position is based onsite in Madison, New Jersey to meet regulatory requirements for complaint reporting.

About OrganOx Limited

OrganOx is at the forefront of organ technology, committed to enhancing patient outcomes through innovative solutions for organ preservation and transplantation. As a member of the globally recognized Terumo Group, we leverage decades of expertise to improve healthcare solutions across the globe.

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