Adeeba E-Services Private Limited logoAdeeba E-Services Private Limited logo

International Inbound Technical Support Representative - US Shift

On-site Full-time

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Experience Level

Experience

Qualifications

Ideal Candidate Profile:- Minimum of 1-2 years of experience in Inbound/Outbound Technical Support within an International BPO setting.- Proven ability to troubleshoot and resolve technical issues effectively.- Excellent communication skills in English.- Flexibility to work night shifts is essential.- Freshers are not eligible for this role.

About the job

Join our dynamic team as an International Inbound Technical Support Representative during the US shift! We are looking for candidates who have a passion for technology and a knack for solving problems. In this role, you will be responsible for providing exceptional technical support to international customers, ensuring their issues are resolved promptly and efficiently.

Key Responsibilities:
- Provide first-rate technical support for issues related to computers, printers, broadband, routers, email, and Apple devices (Mac, iPhone, iPad).
- Manage calls independently and ensure effective resolution of customer issues.
- Maintain a high level of communication with customers to ensure satisfaction.

About Adeeba E-Services Private Limited

Adeeba E-Services Private Limited is a leading provider of online and mobile marketplace solutions in retail and wholesale trade, alongside cloud computing services. We empower consumers, merchants, and businesses to thrive in the digital commerce ecosystem.

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