About the job
Join Our Team - IT End User Support Specialist (PJ)
Employment Type: Pessoa Jurídica (PJ)
Salary: R$ 4.000,00 monthly
Work Location: The selected candidate will be required to work for 3 days in São Paulo: Alameda Ministro Rocha Azevedo, 38, and for 2 days in Suzano: Avenida Jorge Bel Maluf, 2163.
Working Hours: Monday to Friday, during business hours.
Job Overview:
We are seeking a proactive and organized professional to take on the role of IT End User Support Specialist Level 1/2. This position acts as the first point of contact for technical assistance, providing on-site support to users and local infrastructure.
Key Responsibilities:
Deliver comprehensive Level 1 and Level 2 support for all end-user computing systems, including mobile devices, computers, peripherals (monitors, headsets, docking stations), and printers.
Support conference room equipment, digital signage, TVs, and other miscellaneous technology.
Monitor open IT incidents and support requests, collaborating with IT engineering and operations teams to resolve issues related to IT services.
Track and manage IT assets deployed at the locations you support.
Provide field service and support for IT projects involving end-user computing and network infrastructure.
Coordinate with IT project teams to ensure essential facility utilities such as Power, HVAC, Fiber, and Copper cabling are maintained.
Qualifications:
Possess A+ certification or equivalent foundational knowledge of computing hardware and operating systems.
At least three years of experience in IT end-user support, preferably in a manufacturing setting.
Solid understanding of Windows operating systems, specifically Windows 10, Windows Server 2019, and 2022.
Familiar with MS O365 applications, both web-based and locally installed.
Experience in mobile device support, including enrollment and configuration through Intune for iOS and Android devices.
