About the job
Jellyfish is a global digital marketing agency with teams in technology, creative, media, and data. The company values collaboration and diverse perspectives, bringing together people from different backgrounds to drive innovation and support clients through digital transformation. Jellyfish aims to challenge traditional approaches and build effective media solutions for clients and their audiences.
Role Overview
The IT Infrastructure Manager will join the global infrastructure team in London. This person manages and improves the production technology environment, focusing on reliability, security, and scalability. The infrastructure includes cloud services, digital asset management platforms, file sharing and collaboration tools (such as Box), and systems that support media operations worldwide.
This is a hands-on position involving configuration, incident resolution, and vendor management. The manager works closely with production, creative, and engineering teams to ensure the infrastructure supports the pace and needs of an agile agency.
Main Responsibilities
Production Infrastructure Management
- Oversee deployment and daily management of production infrastructure, maintaining high uptime and performance across all environments.
- Set and maintain infrastructure standards, documentation, and incident response protocols for production systems.
- Direct capacity planning and scaling strategies to support agency growth and campaign needs.
- Manage monitoring, alerting, and observability tools to identify and address issues before they affect production.
Cloud Services Management
- Administer cloud environments, including Google Drive and Box, applying best practices for security, cost control, and resilience.
- Lead cloud migration projects and enhance cloud infrastructure to support agency workflows.
