IT Service Desk Manager

GILLIG LLCLivermore, CA

On-site Full-time $75K/yr - $158K/yr

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Experience Level

Manager

Qualifications

To excel in this position, candidates should possess a strong background in IT service management, demonstrate excellent leadership skills, and have a proven track record of delivering exceptional customer service. Candidates should also be adept at developing processes and training staff to enhance service delivery. Familiarity with ITIL frameworks and experience in a managerial role are preferred.

About the job

As the premier transit bus manufacturer in the United States, GILLIG plays a vital role in promoting environmental and social initiatives within communities nationwide. We are leading the way in the transition to zero-emission vehicles and have earned an outstanding reputation in the industry for our quality, reliability, durability, and exceptional service. Every GILLIG bus is meticulously designed and manufactured in Livermore, CA.

Why Join GILLIG?

Leader in eco-friendly mobility solutions, including battery electric, hybrid electric, near-zero CNG, and clean diesel transit buses.
Recognized for fostering an inclusive, team-oriented, family-like culture.
Stable and successful company with over 132 years of service in the Bay Area!
Flexible work schedules based on project needs.
Competitive compensation with company-paid medical premiums, a generous retirement plan, and comprehensive benefits.

Department Overview

The Information Technology (IT) department at GILLIG empowers our business by providing secure, reliable, and scalable technology services that support our manufacturing operations, engineering, and corporate functions. Our team collaborates with stakeholders to enhance employee productivity and connectivity through end-user support, collaboration tools, asset management, and cybersecurity measures. We prioritize service excellence, operational resilience, and continuous improvement to safeguard our systems and data, minimize outages, and ensure our technology investments align with business objectives.

About the Role

We are seeking a dedicated IT Service Desk Manager to provide both strategic and operational leadership for GILLIG’s enterprise IT Service Desk. This role is essential for delivering consistent, high-quality IT support across all GILLIG locations. Responsibilities include establishing and enforcing IT service management processes, maintaining SLA performance, developing team capabilities, and fostering a customer-focused culture. The Manager will supervise Service Desk technicians, oversee daily operations, manage escalations, and work closely with Infrastructure, Applications, Security, and business leaders to guarantee a stable, efficient, and predictable IT support experience.

About GILLIG LLC

GILLIG LLC is a leading manufacturer of transit buses in the United States, recognized for its commitment to quality and environmental sustainability. With a focus on zero-emission vehicles, GILLIG plays a crucial role in improving public transportation and community well-being.

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Heartstrings Pet Hospice, In-Home Euthanasia & Aftercare

Part-time|Remote|Jersey Village TX

Join Heartstrings Pet Hospice and experience the fulfillment of providing compassionate end-of-life care to pets and their families. As a Part-Time In-Home Veterinarian serving Jersey Village and the Greater Houston area, you will have the opportunity to reconnect with pet families and deliver the quality care you’ve always envisioned, with ample appointment times and limited administrative responsibilities.At Heartstrings Pet Hospice, we understand the significance of supporting pets during their final moments by offering in-home euthanasia services. Founded by veterinarians, we are dedicated to fostering deep and meaningful relationships with pet families, colleagues, and our local community. Join our nurturing environment where you can flourish both professionally and personally.Why Heartstrings Pet Hospice?Make a significant impact with an average of 3-4 appointments dailyReceive heartfelt gratitude and appreciation from familiesEnjoy the flexibility of a mobile practice, free from clinic constraintsAccess comprehensive training and ongoing mentorshipAchieve a true work-life balance with flexible scheduling options (2-5 days per week, with most appointments from 9 am to 5 pm)Engage in team-building activities and retreats

Mar 1, 2026

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