IT Service Management (ITSM) Process Manager

Ignitis GroupVilnius

On-site Full-time

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Experience Level

Experience

Qualifications

Proven experience in IT Service Management or related fields. Strong understanding of ITIL frameworks and best practices. Excellent analytical and problem-solving skills. Ability to communicate effectively with diverse teams. Relevant certifications (e.g., ITIL Foundation) are a plus.

About the job

You will collaborate with various teams to implement best practices in ITSM, driving continuous improvement and operational efficiency. Your expertise will be essential in maintaining high service quality and customer satisfaction.

About Ignitis Group

Ignitis Group is a leading energy company in the Baltic region, dedicated to sustainability and innovation. We are committed to delivering reliable energy solutions while prioritizing environmental responsibility and customer satisfaction.

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