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IT Support Analyst (Azure Virtual Desktop) - Remote Position

maxanaRemote — Uruguay
Remote Full-time

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Experience Level

Experience

Qualifications

Required Qualifications:Proven experience in Service Desk, IT Support, or Endpoint Support. Hands-on experience with Azure Virtual Desktop (AVD). Mandatory experience with Nerdio. Strong troubleshooting abilities for Windows 10/11.Familiarity with Active Directory and user account management. Ability to thrive in structured, process-oriented environments. Proficient in written and spoken English (B2 level or higher).

About the job

Join our dynamic team as an IT Support Analyst, where you will play a crucial role in supporting a Microsoft-based enterprise environment with a strong emphasis on Azure Virtual Desktop (AVD). In this hands-on position, you will assist end users primarily utilizing AVD, adhering to established processes and runbooks.

Key Responsibilities:

  • Deliver L2-L3 technical support for users accessing systems through Azure Virtual Desktop (AVD).
  • Diagnose and resolve login issues, session disconnections, performance concerns, and software access challenges.
  • Provide assistance for local laptops primarily used for AVD connectivity.
  • Manage and support AVD environments, including:
    • Dynamic host pools.
    • Golden image updates in accordance with runbooks.
    • Software deployment to AVD hosts.
  • Support user access and devices through:
    • Active Directory (AD).
    • Microsoft Entra ID (Azure AD).
    • Intune.
  • Conduct daily system checks, adhere to change management processes, and escalate issues as necessary.

About maxana

At maxana, we take pride in fostering a collaborative and innovative work environment. We are committed to leveraging cutting-edge technology to provide the best solutions for our clients. Join us and be part of a team that values your expertise and encourages professional growth.

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