Provence Métropole Logement logoProvence Métropole Logement logo

IT Support Technician - Help Desk (m/f)

Provence Métropole LogementMarseille, Provence-Alpes-Côte d'Azur, France
On-site Full-time

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Experience Level

Entry Level

Qualifications

Qualifications:Proficient in troubleshooting and resolving technical issues. Ability to communicate effectively with users and staff. Team-oriented mindset with a commitment to customer satisfaction. Experience with systems administration and network management is a plus. Knowledge of IT security practices.

About the job

Join Provence Métropole Logement as an IT Support Technician - Help Desk (m/f)! We are part of the Public Housing Office of the Aix-Marseille-Provence Metropolis, and we're on the lookout for a technician who thrives on user contact, troubleshooting, and teamwork, all while wearing a smile .

In our IT department, support goes beyond just a hotline; it's a vital contact point, a place for listening, teaching, and delivering concrete solutions for our colleagues.

As we prepare for a retirement transition, we invite you to be part of our dynamic team, where your role will involve:

  • Providing Level 1 and Level 2 user support (both in-person and remotely).
  • Welcoming, qualifying, and tracking requests (incidents & services).
  • Preparing, installing, and maintaining workstations in operational condition.
  • Participating in the administration of asset management and support tools.
  • Assisting the Systems & Network Administrator.
  • Contributing to the implementation and application of best security practices.

About Provence Métropole Logement

Provence Métropole Logement is dedicated to providing quality housing solutions within the Aix-Marseille-Provence Metropolis, focusing on accessibility and community support.

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