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IT Technician

ApsideQuébec, Québec, Canada
Hybrid Full-time
Position filled

Experience Level

Entry Level

Qualifications

Requirements:General knowledge in SD-WAN network management. Familiarity with Fortinet products. Focus on quality and resolution with a strong emphasis on customer experience. Excellent communication skills. Strong telephone etiquette. Able to work under pressure and meet tight deadlines. Strong time management skills and ability to multitask. Exceptional decision-making abilities. Flexible scheduling to meet team needs. College diploma or equivalent in IT or related field preferred. Willingness to work evenings, nights, and weekends.

About the role

Position based in Quebec, Hybrid Work Environment

Variable work schedule rotating between day, evening, and night shifts

Responsibilities:

  • Address client inquiries and requests promptly.

  • Document escalation tickets to resolve network and security issues effectively.

  • Provide detailed resolutions within tight deadlines.

  • Conduct in-depth analyses on complex cases to implement necessary corrections.

  • Collaborate with team members to solve client problems through emails, memos, etc.

  • Work in partnership with various departments to find optimal solutions for clients.

  • Update all steps related to case resolution to maintain a 100% accuracy rate at all times.

About Apside

Apside is a dynamic and innovative company specializing in information technology solutions. We are committed to delivering top-notch services to our clients while fostering a collaborative and engaging work environment for our employees.

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