Italian-Speaking New Partner Experience Team Lead

DeliverooManchester - Main Office

On-site Full-time

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Experience Level

Manager

Qualifications

Proven Leadership: Demonstrated experience in motivating teams and driving performance, ideally within a fast-paced commercial environment. Fluency in Italian and English: Excellent communication skills in both languages to engage effectively with team members and partners.

About the job

Italian-Speaking New Partner Experience Team Lead

Become a part of our mission to revolutionize the shopping and dining experience, where impact, innovation, and growth are the cornerstones of our efforts. The Commercial team is central to Deliveroo’s marketplace, influencing how we collaborate with restaurants, grocers, and expanding verticals globally. From forging essential partnerships to unlocking new revenue avenues and devising data-driven growth strategies, we tackle significant challenges that propel the business forward. If you excel in dynamic, commercial settings and aspire to shape the future of a global brand, this is the team for you.

We are on the lookout for a New Partner Experience Team Leader to join our Manchester office. In this position, you will lead a team of Italian-speaking New Partner Experience agents, facilitating the onboarding of new restaurants to Deliveroo and assisting them in scaling their order volume from the outset.

Your Responsibilities

As part of the SMB (Small & Medium Business) team, reporting to the EU Head of New Partner Experience, you will ensure the daily success of our onboarding operations for the Italian market, positioning our partners for sustainable growth.

Your daily activities may include:

Team Leadership and Coaching: Provide daily oversight and mentoring for a team of NPX Agents, enhancing their skills and promoting a high-performance culture.
Performance Management: Create and uphold a performance framework to ensure the team consistently meets established goals and KPIs.
Process Improvement: Innovate and enhance onboarding processes to optimize efficiency, ensuring every restaurant partner enjoys a premier launch experience.
Operational Management: Oversee team conduct, attendance, and reporting, providing transparent insights on outcomes to senior leadership.
Collaborative Efforts: Partner closely with other Team Leaders to exchange best practices, ensuring our partners are adept at using our systems to maximize their capabilities.

Qualifications for Success

Essential Criteria

Leadership Experience: At least 2 years in a management role, demonstrating a proven ability to inspire and lead a team.
Language Skills: Native or fluent in both Italian and English (written and spoken).

About Deliveroo

Deliveroo is a leading food delivery company that operates on a global scale, striving to enhance the dining experience through innovative technology and exceptional service.

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French-Speaking New Partner Experience Advisor

Deliveroo

Full-time|On-site|Manchester - Main Office

Join Our Team as a New Partner Experience Advisor (French Speaking)At Deliveroo, we are committed to revolutionizing the shopping and dining experience. Our dynamic Commercial team plays a pivotal role in shaping our marketplace, driving innovation and growth as we serve restaurants, grocers, and explore new verticals globally. From forging key partnerships …

Jan 13, 2026

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Italian-Speaking New Partner Experience Advisor

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Full-time|On-site|Manchester - Main Office

Italian-Speaking New Partner Experience AdvisorAt Deliveroo, we are on a mission to revolutionize the way people shop and dine, driven by impact, innovation, and growth. Our Commercial team is pivotal to Deliveroo’s marketplace, influencing how we support restaurants, grocers, and emerging verticals globally. We tackle significant challenges—from forming key partnerships to generating new revenue streams and developing data-driven growth strategies. If you excel in dynamic commercial settings and aspire to shape the future of a global brand, we invite you to join us.We are seeking a dedicated New Partner Experience Advisor to enhance our team in Manchester. In this critical role, you will serve as the essential link for our Italian partners during their initial two months on the platform, equipping them with the tools, confidence, and strategies needed for sustained success.Your ResponsibilitiesAs a member of the New Partner Experience (NPX) team, you will collaborate with Sales and Account Managers to ensure a seamless experience for our newest partners, guiding them through our systems and optimizing their growth from day one.Your daily activities may include:Lead Partner Success: Act as the primary relationship manager for newly onboarded Italian restaurants, ensuring they meet essential operational metrics and KPIs during their crucial first 60 days.Consult on Growth: Educate partners on enhancing their menu visibility and leveraging advertising tools to maintain steady order volume.Liaison & Coordination: Act as the connection between restaurant partners and internal teams, including the photography team, to ensure their digital storefronts are visually appealing.Build Lasting Trust: Conduct high-quality outbound calls to address partner issues swiftly, fostering the engagement and trust essential for a long-term partnership.Operational Excellence: Meet daily targets and uphold quality standards while maintaining detailed administrative records to ensure compliance and task completion.What You Need to SucceedEssential QualificationsLinguistic Proficiency: Native or fluent in both Italian and English (written and spoken).Strong Communication Skills: Exceptional verbal communication abilities, particularly over the phone.

Feb 6, 2026

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Italian-Speaking New Partner Experience Team Lead

Deliveroo

Full-time|On-site|Manchester - Main Office

Italian-Speaking New Partner Experience Team LeadBecome a part of our mission to revolutionize the shopping and dining experience, where impact, innovation, and growth are the cornerstones of our efforts. The Commercial team is central to Deliveroo’s marketplace, influencing how we collaborate with restaurants, grocers, and expanding verticals globally. From forging essential partnerships to unlocking new revenue avenues and devising data-driven growth strategies, we tackle significant challenges that propel the business forward. If you excel in dynamic, commercial settings and aspire to shape the future of a global brand—this is the team for you.We are on the lookout for a New Partner Experience Team Leader to join our Manchester office. In this position, you will lead a team of Italian-speaking New Partner Experience agents, facilitating the onboarding of new restaurants to Deliveroo and assisting them in scaling their order volume from the outset.Your ResponsibilitiesAs part of the SMB (Small & Medium Business) team, reporting to the EU Head of New Partner Experience, you will ensure the daily success of our onboarding operations for the Italian market, positioning our partners for sustainable growth.Your daily activities may include:Team Leadership and Coaching: Provide daily oversight and mentoring for a team of NPX Agents, enhancing their skills and promoting a high-performance culture.Performance Management: Create and uphold a performance framework to ensure the team consistently meets established goals and KPIs.Process Improvement: Innovate and enhance onboarding processes to optimize efficiency, ensuring every restaurant partner enjoys a premier launch experience.Operational Management: Oversee team conduct, attendance, and reporting, providing transparent insights on outcomes to senior leadership.Collaborative Efforts: Partner closely with other Team Leaders to exchange best practices, ensuring our partners are adept at using our systems to maximize their capabilities.Qualifications for SuccessEssential CriteriaLeadership Experience: At least 2 years in a management role, demonstrating a proven ability to inspire and lead a team.Language Skills: Native or fluent in both Italian and English (written and spoken).

Nov 19, 2025

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