Italian-Speaking New Partner Experience Team Lead

DeliverooManchester - Main Office

On-site Full-time

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.

Experience Level

Manager

Qualifications

Proven Leadership: Demonstrated experience in motivating teams and driving performance, ideally within a fast-paced commercial environment. Fluency in Italian and English: Excellent communication skills in both languages to engage effectively with team members and partners.

About the job

Italian-Speaking New Partner Experience Team Lead

Become a part of our mission to revolutionize the shopping and dining experience, where impact, innovation, and growth are the cornerstones of our efforts. The Commercial team is central to Deliveroo’s marketplace, influencing how we collaborate with restaurants, grocers, and expanding verticals globally. From forging essential partnerships to unlocking new revenue avenues and devising data-driven growth strategies, we tackle significant challenges that propel the business forward. If you excel in dynamic, commercial settings and aspire to shape the future of a global brand, this is the team for you.

We are on the lookout for a New Partner Experience Team Leader to join our Manchester office. In this position, you will lead a team of Italian-speaking New Partner Experience agents, facilitating the onboarding of new restaurants to Deliveroo and assisting them in scaling their order volume from the outset.

Your Responsibilities

As part of the SMB (Small & Medium Business) team, reporting to the EU Head of New Partner Experience, you will ensure the daily success of our onboarding operations for the Italian market, positioning our partners for sustainable growth.

Your daily activities may include:

Team Leadership and Coaching: Provide daily oversight and mentoring for a team of NPX Agents, enhancing their skills and promoting a high-performance culture.
Performance Management: Create and uphold a performance framework to ensure the team consistently meets established goals and KPIs.
Process Improvement: Innovate and enhance onboarding processes to optimize efficiency, ensuring every restaurant partner enjoys a premier launch experience.
Operational Management: Oversee team conduct, attendance, and reporting, providing transparent insights on outcomes to senior leadership.
Collaborative Efforts: Partner closely with other Team Leaders to exchange best practices, ensuring our partners are adept at using our systems to maximize their capabilities.

Qualifications for Success

Essential Criteria

Leadership Experience: At least 2 years in a management role, demonstrating a proven ability to inspire and lead a team.
Language Skills: Native or fluent in both Italian and English (written and spoken).

About Deliveroo

Deliveroo is a leading food delivery company that operates on a global scale, striving to enhance the dining experience through innovative technology and exceptional service.

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Italian-Speaking New Partner Experience Team Lead

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Italian-Speaking New Partner Experience Team Lead

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