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Experience Level
Mid to Senior
Qualifications
Fluency in Japanese (both written and spoken) is required. Previous experience in customer service or related fields is preferred. Strong communication skills and a customer-centric approach. Ability to handle inquiries efficiently and provide solutions. Proficiency in using customer service software and tools.
About the job
Join our dynamic team at CSS Corp IT Services as a Japanese Customer Service Representative. In this role, you will be the frontline support for our Japanese-speaking customers, delivering exceptional service and resolving inquiries with expertise and professionalism.
About CSS Corp IT Services
CSS Corp IT Services is a leading provider of technology services and solutions, known for our commitment to innovation and excellence. We pride ourselves on creating a supportive and engaging work environment where employees can thrive and grow their careers.
Full-time|On-site|Manila, National Capital Region, Philippines
About Viamericas Viamericas is a licensed money transmission company focused on serving immigrants worldwide. The company offers international money transfers, bill payments, and check processing through thousands of agent locations in the United States and over 287,885 locations in 95 countries. Viamericas is committed to respect, innovation, integrity, and…
Join Our Team as a Spanish Bilingual Customer Service Representative!At FGC+, we are dedicated to making a difference. As a Customer Service Representative, you will engage with our donors via phone, assisting them with their inquiries regarding donations, scheduling pick-ups, and providing exceptional service to enhance their experience.
Join our dynamic team as a Japanese Bilingual Customer Service Representative. In this role, you will leverage your Japanese language skills to provide exceptional customer support, ensuring client satisfaction and fostering positive relationships. Your ability to communicate effectively in both Japanese and English will be crucial in resolving inquiries and enhancing the customer experience.
Start Date: May 4, 2026Work Arrangement: On-site in Metro Cebu (Cebu City, Cebu, Philippines) Role overview The Spanish Bilingual Customer Service Representative acts as a central contact for customers, handling questions and resolving concerns. Every interaction shapes the overall customer experience and reflects the company’s commitment to service. Main responsibilities Respond to customer inquiries by phone and email, providing accurate and timely information. Handle sensitive or complex situations with professionalism and courtesy. Prepare reports that summarize customer activity and feedback. Develop in-depth knowledge of company products and services to better assist customers. Address client requests in a friendly and efficient way. Maintain detailed records of customer questions and their resolutions.
Join our vibrant and dedicated team at FGC+ and take a pivotal role in providing exceptional customer service! As a French Bilingual Customer Service Representative (CSR), you will engage directly with our valued retail partners, their end users, and our skilled technical service teams. Your responsibilities will include delivering timely, accurate, and supportive assistance through both phone and email channels. You'll be the central point of contact for tasks ranging from verifying product warranties to troubleshooting issues and coordinating repairs, ensuring a seamless post-installation experience. This is your chance to make a significant impact while empowering customers to maximize their experience with our products.
Full-time|On-site|Taguig, Metro Manila, Philippines
Work Setup: Onsite at McKinley, TaguigShift: Night Shift ScheduleStart Date: As soon as possibleJob Overview: We are seeking a dedicated Japanese Bilingual Customer Support Representative to provide exceptional service to our customers. You will be responsible for assisting clients in both English and Japanese, ensuring that inquiries are resolved efficiently and effectively.Key Responsibilities:Delivering high-quality support to customers in both English and Japanese.Handling communications via phone, email, and chat.Translating documents, videos, and other materials to ensure accuracy and cultural relevance.Assisting with project management and sales/marketing campaigns in Japanese.Documenting customer interactions and transactions in our CRM system.
Emma Sleep is hiring a Bilingual Customer Service Representative with Korean language skills to join the team in Manila. This position centers on supporting Korean-speaking customers and ensuring their questions and concerns are handled promptly. Role overview This role involves assisting customers by answering inquiries, addressing issues, and providing helpful information. The focus is on delivering clear, friendly, and effective service to Korean-speaking clients. What you will do Respond to customer inquiries in Korean Resolve issues and provide solutions efficiently Support customers throughout their experience with Emma Sleep Requirements Fluency in Korean and English Strong communication and problem-solving skills Interest in helping customers and providing quality service
Join our dynamic team at CSS Corp Ict Services as a Bilingual Customer Service Representative fluent in Japanese. In this pivotal role, you will provide exceptional support to our clients while ensuring their needs are met with professionalism and efficiency. Your ability to communicate effectively in both Japanese and English will be crucial in fostering strong customer relationships.
About the Job:As a Spanish Bilingual Customer Service Representative, you will play a vital role in assisting donors by managing inquiries related to donations, providing tax receipts, and conducting follow-ups.What You'll Do:Handle inbound calls from donors regarding donations and inquiries.Conduct outbound calls, emails, and texts for donation follow-ups.Schedule donation pick-ups between Towers and Donors.Provide excellent customer service and assistance to existing donors, including sending tax receipts and updating accounts.What You'll Bring:Fluency in Spanish and English.Strong communication and interpersonal skills.Ability to multitask and manage time effectively.Previous experience in customer service is a plus.
Role overview Apply Superstaff Jobs is seeking a Korean/English Bilingual Customer Service Representative (Tier 2) to support healthcare clients in Angeles, Pampanga, Philippines. The position focuses on assisting Korean-speaking health insurance customers with questions about their policies, claims, and billing. Full training on health insurance products and procedures is included. What you will do Customer interaction: Act as the primary point of contact for Korean-speaking clients by phone, email, and chat. Address inquiries about health insurance plans, coverage, benefits, and eligibility. Claims and policy guidance: Support customers through the claims process, explain policy terms such as co-pays and deductibles, and clarify steps when claims are denied. Customer satisfaction: Resolve issues promptly and professionally. Handle complaints with empathy to ensure a positive experience for each customer. Documentation: Accurately document all customer interactions in the CRM system, following internal procedures for inquiries and escalations. Compliance: Adhere to industry regulations, including HIPAA, to maintain customer privacy and confidentiality. Requirements Fluency in both Korean and English Strong communication skills Dedication to high-quality customer service Comprehensive training will be provided to support success in this healthcare customer service role.
tasq-work is looking for a Mandarin Bilingual Customer Service Representative to join the team onsite in Cebu City. This role begins on May 22, 2026, and requires in-person work at the Cebu office. The position is ideal for those who communicate fluently in both Mandarin and English and who approach customer support with patience and attention to detail. Key Responsibilities Answer customer questions by phone and email, providing clear and timely information. Address sensitive or complex concerns with professionalism and respect. Assist in preparing reports that document customer interactions and feedback. Develop a thorough understanding of company products and services to better serve clients. Deliver warm, positive service to ensure each client feels valued. Maintain accurate records of customer inquiries and resolutions. Work Details Location: Cebu City, Cebu, Philippines This is a 100% onsite position. Remote or hybrid work is not available. Start date: May 22, 2026
Join our dynamic team as a Japanese Bilingual Customer Service Associate for our Music Streaming Services account at Shaw. You will play a crucial role in managing customer subscriptions, guiding account registrations, and processing cancellation requests to ensure our users enjoy an uninterrupted music experience.Deliver exceptional bilingual support (English + Japanese) across various communication channels, including live chat, email, and phone.Utilize provided tools to assist customers effectively via Email, Chat, and Calls.Resolve customer inquiries and issues while establishing and nurturing positive relationships with consumers.Ensure accurate documentation of all interactions and required information in the designated tools.Provide detailed reports on customer interactions to supervisors or team leads.Meet all assigned tasks within specified deadlines.Comply with company policies and regulations.Respect and adhere to non-disclosure agreements.
Full-time|On-site|Taguig, Metro Manila, Philippines
Work Setup and Location This role is based 100% onsite in BGC Taguig, Metro Manila, Philippines. Schedule Details Night shifts are required. Schedules may change, and split-offs can occur as needed. Availability on holidays and weekends is essential. Role Overview The Bilingual Customer Service Specialist (Spanish) supports a varied customer base, focusing on smooth, responsive service. This position requires strong communication skills in both English and Spanish. What You Will Do Respond quickly and professionally to customer inquiries through calls, email, or chat, following company SOPs to drive satisfaction. Research customer concerns thoroughly and provide clear information, while promoting relevant products and services. Recognize customer needs and recommend solutions that fit their situation. Work across multiple platforms, keep up with product updates, and follow all company policies and regulatory guidelines. Meet program KPIs and SLAs to maintain high standards of client satisfaction. Follow program procedures and handle both assigned and ad hoc tasks as they arise.
About the CompanySide Inc. is an acclaimed global leader in video game development and services, renowned for delivering a range of technical and creative solutions to some of the largest game developers and studios worldwide. Established in 2009, we leverage over 30 years of experience from our parent company in Japan. With a dynamic presence across 15+ studios in more than a dozen countries spanning North America, Europe, South America, and Asia, we are committed to excellence in every aspect of our work.Our comprehensive services encompass game development, art production, audio production, quality assurance, localization, localization QA, player support, community management, and data analytics. Join us in our mission to bring captivating stories to life and create unforgettable gaming experiences!For further details, visit www.side.inc.About the OpportunityWe are currently cultivating a talent pool of enthusiastic and bilingual Player Support Representatives fluent in both English and Italian. As a vital member of our forward-thinking team, you will embody our brand's voice, assisting players in resolving their issues, answering their inquiries, and ensuring they have a seamless and enjoyable gaming experience.This role is categorized as a talent pooling opportunity, meaning your application will be held for future openings. If you are passionate about gaming and dedicated to providing exceptional customer service, we are eager to connect with you!Key Responsibilities Promptly respond to player inquiries via email and chat, addressing issues with professionalism and clarity.Diagnose and efficiently troubleshoot player concerns, providing accurate information and ensuring appropriate follow-up.Guide players through product features and functionalities.Maintain consistent support quality by adhering to established standards and policies.Collaborate with team members to deliver the best possible support outcomes.Be ready to participate based on client demand.Attend daily meetings to stay aligned on policies and engage in self-improvement to stay informed about new policies and process changes.Meet service-level agreements (SLAs) and performance KPIs such as response time, resolution time, and customer satisfaction scores.Escalate complex issues to the appropriate internal teams as needed.Document recurring technical issues and communicate them to relevant teams.Share insights with colleagues to foster continuous improvement.
Join our dynamic eCommerce subscription business as a Technical Customer Service Representative, where your technical expertise and customer-centric mindset will be invaluable. In this fully remote role, you will be the first point of contact for our subscribers, dedicated to resolving technical issues and enhancing their experience. Your strong leadership skills and extensive background in customer service management will allow you to thrive in a fast-paced environment, tackling complex challenges with confidence.As a critical team member, you will not only address immediate customer concerns but also identify and resolve the root causes of recurring issues. Your role will involve troubleshooting website performance, account management, subscription inquiries, and payment processes, ensuring our customers receive timely and effective support.Responsibilities include:Identifying and resolving systemic customer issues to prevent recurrence.Providing prompt and professional support through email and chat.Troubleshooting technical issues related to our website and customer accounts.Maintaining a thorough understanding of our products and internal processes.Overseeing the order fulfillment process with precision and detail.Utilizing tools such as Shopify, Recharge, Rebuy, and Gorgias CRM for effective customer interaction management.Contributing to the development of help center articles and FAQs for improved self-service options.Staying updated on product enhancements and feature releases to provide accurate customer support.Collaborating with cross-functional teams to align support and fulfillment strategies.Handling confidential information with discretion.Maintaining a positive demeanor in high-pressure situations.Requirements:Bachelor’s degree in Business Administration, Communications, or a related field.At least 5 years of customer service management experience, ideally within eCommerce or subscription-based environments.Demonstrated expertise in customer support with a strong preference for eCommerce experience.Exceptional technical skills and adaptability to new tools and technologies.Proficiency in Shopify, Recharge, and Gorgias CRM.Advanced knowledge of Google Workspace (Docs, Sheets) and Microsoft Office Suite (Excel, Word, Outlook).Experience with data analytics tools to monitor performance and drive improvement.Strong problem-solving and strategic thinking abilities.
Join Our Team as a Customer Service Representative!At Wing, we are committed to revolutionizing the future of work for businesses around the globe. We aim to be the ultimate solution for companies looking to create exceptional teams and streamline their operations.We are currently seeking a dedicated Customer Service Representative to join our remote team immediately!Duties and Responsibilities:1. Handle inbound and outbound communications with professionalism.2. Address and resolve customer inquiries and concerns in a timely manner.3. Develop and sustain strong relationships with customers through transparent communication.4. Strive for customer satisfaction in every interaction.5. Maintain accurate records of customer interactions and manage customer accounts.6. Adhere to communication guidelines and company policies.7. Go the extra mile to engage with customers and enhance their experience.8. Assist with additional tasks as needed.Qualifications:• Minimum of 1 year of experience as a Customer Service Representative in a B2C or B2B environment.• Strong command of English, both written and spoken (B2 level or higher).• Proficient in phone, email, and instant messaging communication.• Excellent organizational and time management skills.• Technologically savvy, familiar with tools such as CRM systems, VoIP, and cloud services.• Experience using word processing and spreadsheet software (e.g., MS Office).• Knowledge of online scheduling tools (e.g., Google Calendar).• Proactive and detail-oriented.• Willingness to work during graveyard shifts.Technical Requirements:• USB headset with noise-cancellation capability.• Functional webcam.• Computer with a minimum 1.8 GHz processor and at least 4GB RAM.• Primary internet speed of at least 25 Mbps; backup speed of at least 10 Mbps.Benefits:• Health Insurance (HMO)• Performance incentives and rewards.
Are you a dedicated logistics professional eager to provide outstanding customer service? Join RemoteVA PH as a Logistics Customer Service Representative, where you will be the essential liaison between our clients and warehouse operations. In this dynamic role, you will ensure the precise and timely processing, routing, and shipping of orders, particularly to wholesalers and retailers. Your contributions will be crucial in fostering robust client relationships and ensuring every order is executed flawlessly.Key Responsibilities- Serve as the primary point of contact for assigned clients, addressing inquiries and providing real-time updates regarding orders, inventory, and shipping.- Coordinate the routing of orders to wholesalers, retailers, and other partners, ensuring compliance with routing guides.- Monitor and track orders using Warehouse Management Systems (WMS), proactively communicating any delays or issues.- Submit routing requests, schedule carrier pickups, and diligently follow up on shipment statuses to ensure timely deliveries.- Collaborate closely with the warehouse team to guarantee accuracy in order picking, packing, and shipping.- Manage order exceptions, such as cancellations, returns, and changes, while keeping clients informed throughout the process.- Maintain comprehensive documentation of all client communications, updates, and resolutions.- Work in partnership with the WMS Manager to enhance operational processes and service levels.RequirementsEssential Experience:- Proven routing experience with wholesalers is mandatory.- Background in a 3PL, logistics, or supply chain setting.- Knowledge of retailer compliance standards, routing guides, and shipping procedures.- Practical experience with Warehouse Management Systems (preferably Extensiv or similar platforms).Required Skills:- Strong customer service orientation with a successful track record of cultivating lasting client relationships.- Excellent verbal and written communication skills.- Highly organized, detail-oriented, and adept at multitasking in a fast-paced environment.- Proficiency in Microsoft Office (Excel, Outlook, Word) and other relevant communication tools.- Typing speed of at least 40 WPM (a typing test will be required).Benefits Work Schedule & Setup Monday to Friday | 9:00 AM – 5:00 PM EST Fully Remote / Work-from-HomeReady to Apply?Send your CV and portfolio to: mondilla.jay03@gmail.com
Join Our Team as a Customer Service Representative (CSR) – RemotePosition Type: Full-Time, Remote Working Hours: U.S. Client Business Hours (with flexibility for evenings/weekends based on shifts)About the PositionAt Pavago, we are seeking a dedicated Customer Service Representative (CSR) to manage a high volume of customer inquiries and provide swift, high-quality support across various channels.Your Primary Responsibilities Will Include:Quickly resolving customer issuesEffectively managing ticket queuesEnsuring an exceptional customer experienceAs the first point of contact for our customers, you will ensure that every interaction is:ClearProfessionalResolved efficientlyKey ResponsibilitiesCustomer Support & Issue ResolutionHandle 50–100 tickets daily through:ZendeskFreshdeskSalesforce Service CloudRespond via:PhoneEmailLive ChatSocial MediaStrive for first-contact resolution whenever possibleEscalate complex issues to Tier 2 or technical teams when necessaryTicket Management & SLA OwnershipPrioritize tickets based on urgency and SLA commitmentsMaintain thorough and accurate case notesMonitor open tickets for timely resolutionKeep ticket backlogs manageableEffective Customer CommunicationCommunicate with empathy and professionalismEnsure customers feel:HeardUnderstoodSupportedManage high-volume workloads without sacrificing qualityKnowledge Base & EfficiencyUpdate our internal knowledge base and FAQs regularlyCreate and refine response templates and macrosEnhance resolution speed and consistencyGathering Customer Feedback & InsightsCapture customer sentiment through CSAT and NPSIdentify recurring issues and trendsShare valuable insights with product and support teamsCollaboration & EscalationWork closely with:ProductEngineeringOperationsFacilitate smooth resolution of complex casesProvide constructive feedback to improve systems and workflowsCompliance & Quality AssuranceAdhere to privacy and compliance standards (GDPR, HIPAA if applicable)Maintain confidentiality of sensitive customer informationEnsure high-quality interactions across all customer engagementsAre You a Good Fit?We are looking for someone who is patient, empathetic, and...
About DialpadDialpad is a pioneering AI-driven platform for customer communications, reshaping the way businesses engage with their clientele. Our innovative technology is trusted by over 50,000 organizations globally, including industry giants like Netflix, RE/MAX, Uber, Randstad, and Tractor Supply, to enhance customer relationships through real-time, AI-generated insights. Visit dialpad.com for further information.Join the Dialpad TeamAt Dialpad, you will become part of a dynamic team united by a common goal: to empower our customers and their employees to achieve remarkable success. Recognizing the importance of every interaction, we are committed to enhancing each communication through a platform that offers real-time insights and automation.We foster an environment of continuous growth where every team member utilizes cutting-edge AI technology to refine our platform and enhance their skills. We seek individuals who not only meet our high standards but exceed them. Our ambitious goals require a team operating at peak performance, characterized by traits such as Scrappy, Curious, Optimistic, Persistent, and Empathetic.About the TeamAs a vital part of the Customer Support Team, you will excel in problem-solving within a fast-paced atmosphere, always ready to tackle, troubleshoot, and resolve any technical challenges our customers encounter.The Customer Support team at Dialpad plays a crucial role in assisting customers through various communication channels. This team works in close collaboration with higher-tier Customer Support, Engineering, Customer Success, Product, and Sales teams to enhance the customer experience continuously.Your RoleWe are looking for candidates with a proven track record in delivering exceptional customer service. You will need to possess a deep understanding of our products and services, which requires curiosity and a technical mindset. Additionally, you should demonstrate professionalism in customer interactions and a genuine desire to assist users.
Join our dynamic team at CSS Corp IT Services as a Japanese Customer Service Representative. In this role, you will be the frontline support for our Japanese-speaking customers, delivering exceptional service and resolving inquiries with expertise and professionalism.
