About the job
Join our dynamic team as a Customer Support Specialist in Auckland, where you will become a vital expert in Vista Group's innovative software solutions. Your key responsibilities will revolve around delivering exceptional customer service and technical support.
This is a fast-paced and diverse role that requires you to effectively manage multiple tasks, troubleshoot issues, and communicate fluently with both internal and external stakeholders.
We are looking for a proactive self-starter with emerging leadership capabilities who can take initiative to preemptively address potential software issues. Your consistent ability to meet business goals and performance metrics with accuracy and timeliness will be essential.
Key Responsibilities
- Investigate and resolve customer inquiries and technical support issues efficiently.
- Test and validate solutions before deployment, analyze program code and error logs, and document software bugs in collaboration with clients and team members across various global roles.
- Install and configure Vista Group software both remotely and onsite as part of troubleshooting efforts or onboarding processes.
- Engage in cross-regional and cross-departmental tasks as assigned, whether on a temporary basis or as part of a formal rotation program.
- Deepen your knowledge of Vista Group software and the cinema industry to enhance client service.
- Facilitate training and skill development for clients, team members, vendors, and third parties through documentation creation and training sessions.
- Foster strong relationships with clients and collaborate effectively with team members.
- Be available for urgent after-hours support on a rotational basis via mobile phone.
- Occasionally travel domestically and internationally as required.
Qualifications
Essential Skills
- Proficiency in SQL Server, Visual Basic, .NET, cloud technologies, and networking.
- Strong analytical and problem-solving skills, along with excellent verbal and written communication abilities and organizational skills with a keen attention to detail.
- Ability to maintain composure under pressure and exercise independent judgment in assessing situations.
- Dedication to providing outstanding customer service and cultivating positive working relationships.
- Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
- Possession of a current valid passport or the ability to obtain one quickly if required.
- Undergraduate degree or relevant certifications in a technical field preferred.

