Join our dynamic IT Infrastructure team at Keywords Studios as a Monitoring and Support Engineer, where your expertise will help us drive technology initiatives and ensure seamless operations. In this pivotal role, you will be responsible for continuous monitoring of our IT infrastructure, swiftly addressing incidents, and providing first-line support for infrastructure issues.Key Responsibilities:Monitor incidents to ensure compliance with Service Level Agreements (SLAs).Conduct initial troubleshooting of Infrastructure incidents.Proactively maintain network and service availability.Document incidents and alerts with comprehensive technical details.Restore services and escalate complex issues to Level 3 experts as needed.Engage in Problem Management processes for ongoing improvements.Communicate effectively with customers regarding incidents and outages.Identify and implement process improvements to enhance efficiency.Contribute to the creation of documentation to empower Service Desks with knowledge articles for Level 1 support.Assist in reporting on infrastructure monitoring data and incidents.Apply best practices and lessons learned to optimize project outcomes.

Join Digital Media Management (DMM), a premier company within Keywords Studios, as we redefine social media marketing for the entertainment, gaming, and consumer brands sectors. Our team excels at crafting innovative, social-first campaigns, and we pride ourselves on delivering exceptional community management, creative solutions, video production, influencer partnerships, and performance marketing strategies. As we expand our talented team, we invite passionate professionals who share our values and love for the entertainment industry to apply!Role OverviewWe are currently welcoming spontaneous applications for the role of Motion Designer. In this position, you will be instrumental in creating dynamic motion design assets for various entertainment and gaming clients, overseeing the creative direction and flow of motion graphic assets within your assigned projects. If you possess a strong creative flair for film and entertainment and thrive in a fast-paced environment, we encourage you to apply!By submitting your application, you will enter our Talent Pool for freelance opportunities on specific short-term projects and campaigns.Key Responsibilities:Communication:Collaborate with Creative Leads and Project Managers to develop motion design concepts tailored for diverse entertainment and gaming-focused social campaigns.Work closely with graphic designers and other creatives to produce original and engaging content that fosters fan interaction.Engage with Social Media Managers and Creative Leads during client calls, providing insights and creative input as needed.Leadership:Guide junior motion designers on best practices in processes, file structures, animation techniques, and new AE plugins.Stay abreast of industry trends and best practices, continuously honing your skills and exploring new techniques to inspire the team and elevate motion graphics design.Analytics:Uphold quality standards within the team, ensuring that all creative motion assets meet or exceed DMM's expectations in collaboration with Creative Leads.Business Acumen:Identify and utilize key cinematic moments from varied media to create unique, visually striking motion designs for numerous social media platforms.Contribute innovative ideas and creative solutions to enhance the overall success of our design team.Ideal Candidate:Proven experience in creating motion graphics and/or social media video edits.Strong technical proficiency in Adobe After Effects, Premiere, and Photoshop.

Keywords Studios is a leading international service provider in the dynamic video games industry, boasting studios across major cities including Dublin, Tokyo, Seattle, Montreal, Rome, Barcelona, Los Angeles, and Singapore. Our global operations enable us to deliver a comprehensive suite of linguistic, testing, and quality control services to esteemed video game developers and publishers worldwide.We are currently seeking enthusiastic and adaptable Norwegian Game Testers who share a passion for video gaming. While fluency in Japanese is not mandatory, it may be advantageous. Our primary workplace languages are English and Japanese.Ensure the linguistic precision of in-game text by identifying and correcting typographical, grammatical, and punctuation errors.Validate the visual integrity of in-game text to confirm accurate display.Detect, isolate, and document various bugs clearly and concisely using designated tools and reporting systems.Confirm that identified bugs have been resolved and correctly implemented.Adhere to established processes throughout all phases of testing.Maintain exceptional focus and meticulous attention to detail throughout the duration of the project.Employment Type: Contract (short-term, project-based work)Working Hours: 10 AM to 7 PM (inclusive of a 1-hour lunch break), Monday to Friday. Some projects may offer flexible working hours.Note: Due to a high volume of applications, only suitable candidates will be contacted.Successful applicants will be added to our candidate pool and contacted when opportunities arise.

Join the dynamic team at Keywords Studios Group, a leading global service provider dedicated to enhancing the gaming experience for developers and players alike. Our passion for games, technology, and media drives us to create a comprehensive services platform that extends beyond gaming.With over 50 studios located across four continents and 21 countries, we take pride in supporting industry giants such as Ubisoft, EA, Bandai Namco, and Square Enix. In addition to Localization Quality Assurance (LQA), we offer a wide array of services including Art Services, Engineering, Audio Services, Functionality QA, Localization, and Player Engagement.Key Responsibilities:Proofread and refine texts and video game content to enhance player immersion.Evaluate text for consistency and suggest necessary amendments.Ensure that subtitles are accurately synchronized with audio tracks.Document errors and bugs using designated reporting software.Qualifications:Proficient in Norwegian; your command of the language is crucial.Good communication skills in English.Ability to manage multiple tasks and prioritize effectively.Comfortable with digital technologies (computers, consoles, touchscreens) is preferred; training will be provided if necessary.Must be an EU citizen or possess a valid open work permit, as we cannot sponsor work permits at this time.Benefits:Competitive salary and contract.Complimentary beverages (tea, coffee).Fresh fruits available.Company parties and integration events.Opportunities for career advancement within the gaming industry.Engage in exciting projects with innovative games.Access to a chill-out zone with video games for friendly competitions.A casual and enjoyable work environment.Please submit your CV in English. We look forward to welcoming you to our team!

We are searching for a dedicated Account Manager to foster long-lasting and trusting partnerships with our esteemed Japanese clients. In this pivotal role, the Account Manager will address client inquiries, identify, qualify, and secure new business opportunities among existing clients, contributing to the revenue growth of Keywords Art Studios. A profound understanding of both Japanese and English, along with deep insights into the Japanese games industry and business etiquette, is essential. You will engage confidently in discussions about art services with clients and collaborate with internal stakeholders to enhance the overall client experience. Your mission is to advocate for both the company and the client, effectively communicating the vision, goals, and capabilities of both parties to ensure mutual growth and success. Additionally, you will be responsible for nurturing and expanding client business, while proactively identifying and managing potential risks within the relationship.日本のクライアント企業と長期的かつ信頼関係のあるパートナーシップを構築していただけるアカウントマネージャーを募集します。本ポジションでは、既存クライアントからの問い合わせ対応、新規ビジネス機会の発掘・創出を行い、Keywordsのアートスタジオ部門の売上成長を推進していただきます。日本語・英語の高いコミュニケーション能力に加え、日本のゲーム業界とビジネス慣習への深い理解が必要です。クライアントに対してアートサービスについて確かな説明ができ、社内のステークホルダーと協力しながらクライアント体験全体を向上させる役割を担っていただきます。あなたには、当社とクライアントの双方のチャンピオンとして、双方のビジョン、目標、スキルを相互に伝え、両者が共に成長し成功できるよう尽力していただくことを期待しています。また、クライアントビジネスを育成・拡大するとともに、関係性における潜在的なリスクを積極的に管理していただきます。■Roles and ResponsibilitiesManage and nurture relationships with existing Japanese clients and Keywords Art Studios.Act as a communication bridge between clients and internal teams, translating complex client feedback into clear, actionable briefs for the global Art Production teams.Serve as the primary contact for Keywords Art Studios, representing the company to Japanese clients.Champion both the company and the client, promoting the vision, goals, and capabilities of both parties to foster success.Proactively identify opportunities to up-sell and cross-sell Keywords Art Studios' full range of services (e.g., Concept Art, 3D Modeling, Animation, UI/UX) to current clients.Build and maintain strong, long-lasting customer relationships across various organizational levels.Actively listen to clients to understand their needs and uncover latent requirements through effective questioning.Collaborate with Keywords Art Studios PMs in India, China, the US, and other locations to ensure a comprehensive understanding of client requirements, leading to a satisfying client experience.

Keywords Studios Japan is on the lookout for a seasoned People and Culture Manager to become a vital member of our leadership team.With over 12 years of experience, Keywords Japan operates through its two prominent entities, Keywords Tokyo and Wizcorp, and plays a crucial role within Keywords Studios, the leading global partner for technical and creative solutions in the video game industry.At Keywords, we combine our passion for games, technology, and media to create a comprehensive global services platform for video games and beyond. Our mission is to be the premier provider of technical services, empowering industry-leading content creators and publishers to harness our expertise throughout the content lifecycle. This enables our clients to remain agile and focused on crafting the most immersive experiences.As a medium-sized company with over 400 employees, Keywords Japan is committed to expanding its footprint in Japan through strategic hiring and merger & acquisition opportunities. The People and Culture Manager will oversee talent acquisition, retention, engagement, and development across all subsidiaries, fostering long-term staffing capability to support Keywords Japan's ambitious growth plans.This is a hybrid, permanent, and full-time position.

Pay Rate: $20.00 per hourWork Hours: Monday-Friday, 8 AM - 5 PM (occasional overtime possible)Join our dynamic team as a Pharmaceutical Warehouse Associate at our Indianapolis facility. This role presents an exciting opportunity for career advancement, personal growth, and skill development across various departments.Key Responsibilities:Perform cycle counting to ensure inventory accuracyHandle stickering and labeling of productsAssist in cooler construction and maintenancePrepare and manage supplies for various operationsMaintain compliance with GMP processes for waste disposalStage materials for destruction as neededReceive incoming supplies efficientlyEngage in special projects as requiredSupport the inventory audits of Special Security Substances (SSS)Keywords Studios is committed to fostering a casual yet productive work environment that emphasizes empowerment and flexibility. We believe in continuous learning and development through experience and training, making our workplace an exciting place for all Keywordians.

About UsAt Helpshift, a proud member of Keywords Studio, we are redefining customer service by bridging the gap between traditional support channels like email and phone and the modern consumer's preference for messaging on mobile devices. Our AI-driven customer service platform empowers companies to resolve issues swiftly, significantly enhancing customer satisfaction. Renowned brands such as Supercell, Scopely, and Rovio trust Helpshift to deliver messaging-first customer support. With our platform installed on over 2 billion devices globally, we serve more than 820 million active users, showcasing our impressive scale:85,000 requests per second (RPS)30 milliseconds response time300 GB data transfer per hour1,000 virtual machines deployed at peakWe are on the lookout for a motivated, experienced, and solution-oriented Platform Software Engineer II who thrives in a dynamic, technology-focused environment. You will play a pivotal role in our product and platform development team, collaborating across various teams to create top-notch, scalable products.

Since its inception in 1998, Keywords Studios has been dedicated to transforming player experiences in the gaming world. Our global team of over 12,000 professionals works across more than 70 studios in 26 countries, providing essential support to game developers and publishers. We offer a comprehensive array of solutions including art and audio services, testing, localization, and Player Engagement, a rapidly expanding service line that delivers technical support, community management, and trust and safety services for both AAA and indie studios.Join us in our quest to cultivate vibrant player communities and deliver exceptional gaming experiences! Role OverviewAs the Player Engagement Operations Team Lead, you will be pivotal in driving project success, acting as the liaison between Keywords Studios and our esteemed clients. Your responsibilities will include leading, motivating, coaching, and training your team, as well as creating effective schedules and executing tasks tailored to client needs.

We are excited to announce that new team members will initially work onsite during the onboarding and training period, with the potential to transition to a work-from-home arrangement based on business requirements.Please be aware that onsite work is dictated by the company’s policies and is not based on individual preferences. We do not provide a permanent work-from-home option.Since our inception in 1998, we have been dedicated to transforming the way players engage with their beloved games. Our global team has expanded to over 12,000 experts across more than 70 studios in 26 countries.We are committed to supporting video game developers and publishers by offering a comprehensive suite of solutions, including art, audio, testing, localization, and our rapidly growing Player Engagement services. Player Engagement encompasses technical support, community management, and trust & safety services for a diverse range of AAA and Indie studios within the gaming industry.Join us on our mission to cultivate vibrant player communities and deliver exceptional experiences! Role OverviewAs a Player Engagement Agent, you will act as the vital connection between our clients and the gaming community. Your duties will include investigating and providing timely, high-quality responses to player inquiries while offering insightful feedback to our developers. Become part of our team for a dynamic work environment, continuous personal growth opportunities, and the chance to create a significant impact. Elevate your career and apply today!

Keywords Studios is a leading global service provider in the video game industry, with a robust network of studios located in vibrant cities such as Dublin, Tokyo, Seattle, Montreal, Rome, Barcelona, Los Angeles, Singapore, and more. We cater to a diverse range of prominent video game developers and publishers, offering a comprehensive suite of linguistic, testing, and quality control services to ensure the highest standards of game quality.We are currently seeking enthusiastic and adaptable Polish Game Localization Testers who possess a deep-seated passion for video games. While proficiency in Japanese is not mandatory, it is considered a valuable asset within our multicultural team where English and Japanese are the primary languages spoken.Your responsibilities will include:Ensuring the linguistic precision of in-game text while identifying typographical, grammatical, and punctuation errors.Assessing the visual presentation of in-game text to confirm correctness in display.Documenting and reporting a variety of bugs clearly and effectively using the designated tools and bug reporting databases.Confirming that identified bugs have been resolved and appropriately implemented.Adhering to documented procedures throughout the testing process.Maintaining a meticulous focus and attention to detail during the project lifecycle.Employment type: Contract (short-term, project-based work) with working hours from 10 AM to 7 PM (including a 1-hour lunch break), Monday to Friday. Some projects may offer flexible working arrangements.Note: Due to the high volume of applications, we will only contact candidates who meet our criteria. Successful applicants will be added to our candidate pool and contacted when suitable opportunities arise.

About the Role:Drive Product Market Fit: Achieve a robust product market fit by delivering a user-friendly and high-quality solution tailored for our end-user personas. Utilize disciplined customer discovery methods and a user-centric design approach that aligns with our targeted go-to-market (GTM) strategy, resulting in a 3-4X increase in end-user adoption and usage.Define Product Requirements: Effectively articulate product requirements by leveraging in-depth domain knowledge of end-users. Engage in continuous customer validation throughout the product management lifecycle—covering discovery, design, pre-sales, post-sales, adoption, usage, expansion, and renewal. Utilize insights from Customer Advisory feedback and product usage data to address users' critical pain points. Communicate OKR-driven requirements clearly to Engineering while collaborating closely with Design, Development, and Quality teams. Measure success through timely delivery, minimal customer-reported defects, and enhanced adoption rates.Shape the End-user Experience: Lead the vision and strategy for the end-user experience, ensuring differentiation through superior design and functionality. Facilitate effective access to in-app Help & Support services while steering the product roadmap to align with our market expansion strategy. Monitor customer satisfaction through improved win rates (25% increase against Zendesk) and maintain low churn rates (less than 10% of customers switching to alternative helpdesk solutions).Collaborate for Growth: Partner with product marketing, sales, and customer success teams to foster growth and adoption of the end-user experience. Aim for low implementation and support costs, measured by a reduction in trouble tickets and minimal customer success implementation hours.

As a Product Manager II at Helpshift, you will be at the forefront of delivering a groundbreaking, user-friendly product experience that users adore and rely upon. Your role is pivotal in ensuring that our product not only adds significant value but also simplifies the user journey, making it effortless for them to access Help & Support. Your success will be measured by how effectively you achieve product-market fit for Helpshift’s platform. To reach these ambitious goals, you will draw upon your extensive knowledge of customer needs, market dynamics, and technological advancements, employing a disciplined and user-centric approach to product management that emphasizes excellence.About the Role:Domain Expertise: You should possess 5-7 years of product management experience in the B2B technology sector, ideally with commercially successful products. A deep understanding of customer service and help desk methodologies is essential, along with strong experience in software product management.Excellence in Product Management: You will have a proven track record of managing products through the $25-$100M ARR phase, showcasing your ability to design, develop, and deliver B2B SaaS solutions using agile methodologies.Customer Engagement: With 3-4 years of experience collaborating closely with UX research, customer advisory boards, customer success, and sales teams, you will drive the product roadmap to meet objectives related to adoption, retention, renewal, and acquiring new clients. You possess exceptional communication skills, capable of engaging with both executive clients and technical users.Analytical Problem Solving: You are data-driven, showcasing intelligence, creativity, analytical skills, and a strong foundation in user-centered design thinking.Organizational Skills: A disciplined approach to prioritizing tasks and structuring work effectively is crucial. You are goal-oriented and focused, minimizing distractions.Decisive Action: You know how to leverage data for informed decision-making, capable of making decisions even with incomplete information, and taking calculated risks while valuing speed and agility in execution.Mandatory Experience: Previous experience as a Product Manager or Product Manager II is required for at least one product line.

Join Keywords Studios as a Product Planner, where you will play a pivotal role in managing a dynamic team responsible for training AI engines and ensuring smooth operational hand-offs across global time zones. In this leadership position, you will oversee a team of 50 talented individuals, focusing on performance management, enhancing team morale, client engagement, stakeholder communication, work prioritization, KPI oversight, and driving process improvements.As a Product Planner, your organizational and documentation skills will be crucial in coordinating resource allocation and ensuring that team projects are well-documented and executed to a high standard. You will also provide support to the Project Lead and senior team members during the rollout of new initiatives. This role demands meticulous attention to detail, exceptional time management, and strong documentation capabilities.

OverviewThe Project Coordinator is responsible for planning and managing specific segments or components of projects effectively, adhering to organizational methodologies and best practices.Working under the guidance of a Project Manager (PM) or Senior Project Manager (SPM), the coordinator ensures the timely execution of assigned tasks. This role involves motivating team members to meet project deadlines.Assists in developing comprehensive project schedules and budgets.Facilitates project setup by performing various organizational tasks such as establishing repositories for client specifications and assets, maintaining internal checklists, and ensuring that all team members have appropriate access.Responsible for executing assigned project tasks, which include:Clarifying task assignments for artistsEnsuring artists have all necessary information related to their tasksMonitoring task completion status with artists and team leads on a daily basis.Provides regular feedback on artist performance to both the artists and their reporting managers. Acts as a backup for the PM in their absence.May take on the role of PM for smaller, simpler projects.Key ResponsibilitiesInitiation PhaseHelps capture client requirements promptly to ensure a thorough understanding before project estimation or scheduling.Supports the PM and Lead in developing competitive and realistic effort estimates and bids.Planning PhaseAssists in project setup by:Ensuring that all resources, including client specifications, benchmark assets, and checklists, are appropriately stored for easy access.Coordinating with relevant departments to secure necessary hardware and software for the team.Contributing to the creation of project schedules and planning artifacts such as the Communication and Quality Plans. Note: Contribution may include coordinating between various stakeholders.Execution PhaseEnsures efficient execution of project sub-components under their responsibility, such as specific modules or tasks.Provides accurate and timely updates to the PM.Aids the PM in organizing team meetings.Facilitates the distribution of feedback received from clients or the US Ads team among the project team.Assists in updating project plans and trackers.Helps with the delivery of files to clients or US Ads.Tracks task progress and serves as a backup for the PM as needed.Closure PhaseSupports the PM in ensuring all project deliverables are completed and documented appropriately.

Keywords Studios, founded in Dublin in 1998, has expanded to over 70 studios globally across Europe, North and South America, and Asia, employing a diverse workforce of 13,000 across 5 continents and 26 countries. We offer comprehensive outsourced services in game art, engineering, testing, audio, and localization for all types of gaming content, partnering with some of the most renowned names in the gaming and interactive entertainment industry. Our portfolio includes thousands of titles, many of which are among the best-selling games of recent years.As a collective of unique brands, Keywords Studios prides itself on its ability to deliver specialized services tailored to our clients' needs. Our studios collaborate seamlessly across service lines, utilizing shared operating systems and tools to foster global project management and execution.For additional information, please visit www.keywordsstudios.com.

OverviewAs a Project Manager, you will provide strategic leadership to the project team, ensuring that all project objectives related to profitability, quality, and timelines are successfully achieved.You will collaborate with the team to efficiently scope projects and ensure competitive Effort Estimates, while effectively planning and managing all project phases.Implementing best practices and organizational processes is crucial, as is proactively identifying potential project risks and developing mitigation strategies.Working closely with the Leads and the Art Team, you will address project challenges and maintain effective communication with team members and clients.It is essential to maintain high standards of work quality, ensuring error-free outputs while regularly updating management and clients on project status.Lead the adoption of new tools and methodologies as mandated by management, fostering a culture of continuous improvement.Key ResponsibilitiesClient EngagementFacilitate the team’s ability to swiftly capture and fully comprehend client requirements before work is estimated or scheduled.Collaborate with the Indian Leads and Final Reviewers to ensure realistic and competitive effort estimates and bids are produced.Maintain regular communication with clients and internal stakeholders regarding project progress, addressing any delays or issues in a clear and accurate manner.Promptly relay client feedback to the Art team to ensure understanding and implementation.Ensure all queries, clarifications, and delivery notes from the team are concise and comprehensible.Project Planning and ExecutionDevelop realistic yet competitive project budgets and effectively present cases to management when margins are below the acceptable threshold.Create efficient and realistic schedules that account for all workflow stages while incorporating reasonable buffers for potential delays, ensuring artists can work on multiple assets simultaneously to minimize idle time.Utilize industry-standard software such as MS Project and MS Excel for planning and scheduling.Ensure proper project setup, including the creation of project schedules, risk plans, and communication strategies before commencing work, implementing all necessary trackers, templates, and best practices from the outset.Allocate tasks appropriately to all artists, clearly communicating all relevant information, including asset specifications and time allocations.Ensure projects are executed according to established plans and timelines.

At Keywords Studios, we harness our passion for gaming, technology, and media to build a comprehensive global services platform for video games and beyond. Our mission is to establish ourselves as the premier provider of technical services in the industry.We empower leading content creators and publishers by leveraging our expertise and resources throughout the entire lifecycle of interactive content. This enables our clients to maintain agility and focus on crafting the most captivating experiences.Many of the world’s foremost video game companies depend on Keywords Studios to collaborate with them during concept development and live operations, utilizing our extensive array of industry-leading service lines at every stage. www.keywordsstudios.com.

Join Keywords Studios as a Research Associate in Gurgaon, where you'll engage in a dynamic AI project. This role emphasizes the art of Prompt Writing, Annotation, and Labeling, contributing significantly to the enhancement of an AI engine.Your ability to write with clarity and adjust your style to meet diverse assignment requirements will be key. Ideal candidates will possess strong problem-solving skills, a focus on efficiency, and exceptional reading and writing comprehension abilities.Key Responsibilities:Collaborate on various client projects to train generative AI models by crafting prompts and responses, adhering to best practices for quality.Generate prompts and responses based on provided examples.Utilize communication platforms such as Slack, Teams, and SharePoint for collaboration and inquiries.Adapt to new software applications as required.Document findings and provide support when AI systems encounter issues.