Adeeba E Services Pvt Ltd logoAdeeba E Services Pvt Ltd logo

Join Adeeba E Services as an Inbound Technical Support Executive!

On-site Full-time

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Experience Level

Experience

Qualifications

To be eligible for this position, candidates must meet the following criteria:Minimum of 6 months experience in an outbound technical support process. Proven ability to effectively close calls and manage customer payments. Strong communication skills and fluency in English. Comfortable working during night shifts.

About the job

Adeeba E Services Pvt Ltd is actively seeking skilled individuals for our Inbound Technical Support Process for the US Shift. This role involves receiving inbound calls from customers experiencing issues with printers, routers, emails, and more. Your primary responsibility will be to accurately analyze customer concerns and offer relevant service plans and software solutions.

Key Responsibilities:

  • Handle incoming customer calls and provide technical support.
  • Analyze issues related to computing devices and software.
  • Effectively pitch service plans and close sales.
  • Process payments from customers.

Candidate Profile:

  • Minimum of 6 months experience in an outbound technical support role.
  • Confidence in closing calls and handling customer transactions.
  • Exceptional fluency in English is required.
  • Willingness to work night shifts.

About Adeeba E Services Pvt Ltd

Adeeba E Services Pvt Ltd is a premier provider of online technical support, catering to consumers and small businesses globally. We utilize our proprietary Digital Service Cloud technology to deliver exceptional support services across a wide range of computing and communication devices.

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