Junior Customer Service Agent at dentolo | Berlin, Germany

getoloBerlin, Berlin, Germany

Remote Full-time

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Experience Level

Entry Level

Qualifications

Experience in Customer Support: You have previous experience in customer service or similar roles with customer interaction. Organizational Skills and Teamwork: You possess strong organizational and communication skills. Your team spirit, combined with your flexibility, makes you a valuable addition. Dental Knowledge: Familiarity with dental topics is an advantage. Interest in Insurance Topics: You have a curiosity for the insurance sector or are willing to delve into this field. MS Office Knowledge: Ideally, you are proficient in MS Office applications. Language Proficiency: You have excellent German language skills (at least C1) in both spoken and written form. Additionally, you possess fluent English language skills.

About the job

To further advance digital health protection and enhance access to meaningful preventive care, we are expanding our customer service team for our product dentolo (brand for dental supplementary tariffs). We are looking for a compassionate Junior Customer Service Agent (m/w/d) to join us immediately, with a weekly working time of 40 hours (Monday to Friday). Ideally, you should reside in the Berlin/Brandenburg area, but if not, we encourage you to apply as remote work is possible!

Your Role in Our Team

Customer Communication: Handle inquiries via inbound and outbound phone calls, email, and chat.

Customer Support: As the first point of contact, you will assist our customers with their questions. Your product knowledge will help existing customers with their needs and inquiries regarding their dental supplementary tariffs.

Knowledge Management: You will support the development and enhancement of our digital knowledge database.

Process Optimization and Automation: You will play a key role in improving and optimizing our processes and the customer journey within Customer Success.

Your Profile

Experience in Customer Support: You have previous experience in customer service or similar roles with customer interaction.
Organizational Skills and Teamwork: You possess strong organizational and communication skills. Your team spirit, combined with your flexibility, makes you a valuable addition. You bring openness and motivation, along with a willingness to actively contribute to shaping a dynamic company.
Dental Knowledge: Familiarity with dental topics is an advantage.
Interest in Insurance Topics: You have a curiosity for the insurance sector or are willing to delve into this field.
MS Office Knowledge: Ideally, you are proficient in MS Office applications.
Language Proficiency: You have excellent German language skills (at least C1) in both spoken and written form. Additionally, you possess fluent English language skills.

Why Getolo?

Salary & Vacation

Attractive fixed salary
Tiered vacation days starting from 28 days (maximum 30 days). Off on December 24 and 31.

About getolo

Getolo is dedicated to advancing digital health protection, providing innovative solutions for preventive care and enhancing access to dental supplementary tariffs through our product dentolo.

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