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Junior Customer Service Specialist for B2B

TwistoWarsaw, Mazowieckie, Poland
Hybrid Full-time PLN 5.3K/yr - PLN 6.3K/yr

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Experience Level

Entry Level

Qualifications

Wymagania:Umiejętność pracy w pełnym etacie, w trybie hybrydowym (minimum raz w tygodniu w biurze);Doskonałe umiejętności komunikacyjne;Zdolność do pracy w zespole;Zainteresowanie branżą fintechową;

About the job

Twisto, a fintech company in Warsaw, develops products for business clients and is hiring a Junior Customer Service Specialist for B2B support. This role is based in Warsaw with a hybrid work option, at least one day per week in the office at Żelazna 59a.

What you will do

  • Communicate with B2B clients primarily via email and chat. Respond to questions, handle requests, and address complaints.
  • Guide customers in using Twisto’s products and help them get the most value from the platform.
  • Collaborate with other teams to resolve client issues efficiently.
  • Maintain accurate records of all client interactions in internal systems.
  • Share suggestions to improve services and enhance the customer experience.

Requirements

  • Ability to work in Warsaw, with hybrid flexibility (minimum one day per week in the office).
  • Strong communication skills in written channels such as email and chat.
  • Attention to detail when documenting client cases.

Compensation and benefits

  • Employment contract with a gross salary between 5,350 and 6,250 PLN.
  • Monday to Friday schedule.
  • Central Warsaw office location, or hybrid work arrangement.
  • Financial allowance for hybrid work.
  • Edenred lunch card.
  • Private medical care and subsidized Multisport card.
  • Flexible working hours.
  • Five extra paid days off for fathers after the birth of a child.
  • 30 days of paid vacation, plus 4 additional administrative days (34 days total per year).

How to apply

Send your CV in English.

About Twisto

Twisto to innowacyjna firma fintechowa, która zmienia sposób, w jaki klienci korzystają z płatności i zarządzają swoimi finansami. Nasza misja to uproszczenie życia naszych klientów poprzez nowoczesne rozwiązania finansowe.

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