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Junior Technical Support Engineer

deployteqHuis ter Heide, Utrecht, Netherlands
On-site Full-time

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Experience Level

Entry Level

Qualifications

Your Profile:Strong knowledge of APIs, SQL, HTML, CSS, and web technologies. Excellent verbal and written communication skills in both Dutch and English. Minimum MBO-4 level of education. Ability to work independently and a proactive approach to acquiring knowledge. Patient and enthusiastic about sharing your expertise with others. Strong interpersonal communication skills. Eager to learn, results-oriented, and detail-focused!

About the job

Are you an inquisitive and dynamic Junior Technical Support Engineer? If so, you might just be the perfect addition to our team!

As the primary point of contact, you will provide solutions that enable optimal utilization of our marketing automation platform, Deployteq, while helping to foster strong relationships with our clients.

This role presents daily challenges that you will adeptly navigate, with exciting opportunities for problem-solving every day!

Your Responsibilities:

Alongside your colleagues, you will create a welcoming and approachable first-line Support Desk for the end-users of our platform. You will work directly with clients such as Transavia, Greetz, Kleertjes.com, and Eneco to troubleshoot technical issues and ensure they receive comprehensive assistance.

Key Tasks:

  • Promptly receive, log, analyze, and respond to customer inquiries via phone and email.
  • Advise clients on the best configuration practices for their platform.
  • Ensure timely updates to customers and keep them informed about the progress of their queries.
  • Collaborate with other departments, including Development and Campaign Services, to resolve issues swiftly.
  • Effectively utilize various reporting systems and apply insights from data analysis to your problem-solving efforts.

About deployteq

At deployteq, we pride ourselves on our collaborative and friendly team environment. Comprising a Support Specialist, three mid-level Technical Support Engineers, and a junior engineer, we value hard work paired with a sense of humor. Engaging activities boost our energy and team spirit!

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