Key Account Manager at prime-system | Islamabad

prime-systemIslamabad, Islamabad Capital Territory, Pakistan

On-site Full-time

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Experience Level

Manager

Qualifications

Bachelor’s degree in Business, IT, or a relevant field6+ years of experience in Account Management, Service Delivery, or Client Success rolesPrevious experience with a Managed Service Provider (MSP) or IT services organization is essentialProven track record in managing mid-to-large scale teamsOutstanding communication, presentation, and stakeholder management skillsStrong analytical and problem-solving abilitiesCapability to excel in a fast-paced, client-focused environmentExceptional organizational and multitasking skills

About the job

Job Title: Key Account Manager

Experience Required: 6+ years

Location: Islamabad/Lahore
Shift Timings: 5 PM – 2 AM PKT

Role Overview

We are looking for a passionate and results-driven Key Account Manager to lead and manage comprehensive service delivery for one of our key client accounts. This pivotal role is focused on ensuring flawless operations, upholding superior service standards, and enhancing overall client satisfaction.

The successful candidate will act as the main point of contact between our client and internal teams, ensuring cohesive collaboration, operational efficiency, and a consistent delivery of excellence.

Key Responsibilities

Serve as the primary point of contact for the client regarding all service delivery issues
Oversee and manage the deployment of resources, ensuring high performance, effectiveness, and engagement
Guarantee consistent and top-tier service delivery aligned with established SLAs and KPIs
Develop, maintain, and enhance long-lasting client relationships
Proactively pinpoint risks, deficiencies, and opportunities for ongoing improvement
Enhance client satisfaction and retention through proactive communication and service evaluations
Collaborate with cross-functional teams (HR, Operations, Finance, etc.) to ensure seamless execution
Monitor, assess, and present performance metrics, reports, and insights
Ensure compliance with internal processes, standards, and client expectations
Effectively manage escalations, ensuring timely resolution and stakeholder alignment

Requirements

Bachelor’s degree in Business, IT, or a relevant field
6+ years of experience in Account Management, Service Delivery, or Client Success roles
Previous experience with a Managed Service Provider (MSP) or IT services organization is essential
Proven track record in managing mid-to-large scale teams
Outstanding communication, presentation, and stakeholder management skills
Strong analytical and problem-solving abilities
Capability to excel in a fast-paced, client-focused environment
Exceptional organizational and multitasking skills

About prime-system

prime-system is a leading provider of IT services and solutions, dedicated to delivering exceptional value to our clients. We are committed to fostering a collaborative work environment that prioritizes client satisfaction and operational excellence.

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Key Account Manager at prime-system | Islamabad

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Integration Solutions Engineer

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Omnichannel Brand Communications Strategist

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Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan

Job Title: Omnichannel Brand Communications StrategistExperience: 7-10 YearsLocation: Lahore/IslamabadTimings: 5PM - 2AM PKTJob Summary:Prime System Solutions is seeking a talented Omnichannel Brand Communications Strategist to spearhead the development and enhancement of our client’s customer communication ecosystem. This pivotal role is embedded within the Brand function and is tasked with converting brand strategy into organized, scalable communications throughout the customer lifecycle, encompassing onboarding, billing, education, engagement, and retention.The ideal candidate is a strategic thinker with a systems-oriented mindset, capable of establishing frameworks, constructing structured communication architectures, and executing messaging at scale — moving beyond mere campaign execution. Collaboration will be crucial, as this role necessitates working alongside teams from Growth, Customer Experience, Product, and Operations to guarantee that every touchpoint reinforces the brand voice, fosters trust, and provides clarity.Key ResponsibilitiesBrand Governance & StrategyAct as the guardian of the Client’s brand voice across all customer lifecycle communications.Conduct audits, standardize, and enhance customer-facing messaging across varied departments.Create and maintain brand documentation and messaging guidelines to ensure uniformity across distributed teams.Lifecycle Communication ArchitectureCraft structured communication journeys for onboarding, billing, education, engagement, and retention.Develop scalable messaging frameworks across web, email, support content, product communications, and campaigns.Identify and address friction points in the customer experience to enhance clarity through structured messaging.Ensure communications are timely, customer-centric, and aligned with lifecycle needs.Cross-Functional EnablementCollaborate with Marketing, Growth, CX, Product, and Operations teams to synchronize messaging with evolving business priorities.Translate complex product, operational, and regulatory information into clear, accessible language for customers.Organize and manage workflows to ensure stakeholder alignment and timely delivery.Optimization & PerformanceUtilize performance data, customer insights, and feedback to continuously optimize messaging strategies.Balance creative storytelling with operational efficiency and structured processes.Uphold high standards for clarity, accuracy, and brand consistency across all communication channels.

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