About the job
We are thrilled to announce an opportunity for a seasoned Key Account Manager to become a vital part of our dynamic and passionate team within the Pest Control division in Sydney. If you possess exceptional interpersonal and communication abilities, along with a strong drive for success, we would be eager to hear from you.
In this pivotal role, you will oversee an assigned customer portfolio across our Pest Control division, specifically managing accounts throughout the broader Sydney and Wollongong areas. Your primary responsibilities will include achieving and exceeding sales targets, driving customer retention, and generating revenue, all while cultivating robust relationships with key stakeholders in the business services sector. You will conduct regular client business reviews and collaborate closely with the operations team to ensure services meet customer satisfaction standards.
Your responsibilities will include:
- Managing a select client base and assessing their needs to drive sales growth.
- Conducting on-site audits to ensure operational compliance and effectiveness.
- Building and maintaining strategic business relationships with major accounts.
- Creating tailored proposals that align with customer requirements, encompassing product, service, and pricing options.
- Facilitating the resolution of operational and account-related issues by addressing first-line inquiries and escalating when necessary.
- Documenting customer interactions and information within company systems.
- Monitoring competitor and market trends, reporting significant changes to management, and maintaining direct communication with customers.
- Identifying and pursuing new business opportunities.
The ideal candidate will have:
- Proven experience in a similar position.
- Exceptional customer service skills.
- Ability to balance field activities while ensuring quick client response times.
- Strong sales and negotiation skills.
- Versatility in building rapport with stakeholders at all levels.
- Excellent organizational and time management abilities, with a knack for prioritizing tasks and meeting deadlines.
- Outstanding verbal and written communication skills.
- Capability to multitask effectively in a fast-paced environment.
- Intermediate skills in Microsoft Office and Google Suite (Sheets, Slides).
- A keen eye for detail.
The successful candidate will be required to pass a pre-employment medical examination, a drug and alcohol screening, as well as background checks.
Join a friendly and competitive team dedicated to achieving goals and delivering exceptional results. Are you ready to take the next step in your career? APPLY NOW!
