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Key Account Manager - Visayas

Rentokil InitialMandaue City, Cebu, Philippines
On-site Full-time

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Experience Level

Manager

Qualifications

Your day-to-day responsibilities will include:Key Account / Customer Management Oversee customer needs to ensure satisfaction and foster long-term relationships. Respond efficiently to evolving customer requirements, market dynamics, and competitor actions. Manage accounts to maintain optimal credit status and effective cash collection. Avoid contract terminations and boost customer retention rates. Meet Key Accounts KPIs consistently. Facilitate effective communication between customers and cross-functional teams to align efforts with customer expectations. Ensure adherence to standard processes and quality benchmarks. Monitor competitors and implement strategic countermeasures. Promote our diverse range of products and services. Address customer complaints swiftly in accordance with company policies. People Management Conduct weekly alignment meetings with Key Account teams. Ensure clear communication of company objectives and policies within the team. Lead initiatives that enhance synergy among cross-functional teams and management. Commit to personal development through continuous learning and professional associations. Credit Management Drive cash collection efforts to achieve Days Sales Outstanding (DSO) targets. Maintain customer credit within established business guidelines. Ensure team compliance with credit management policies. Customer Care Service Deliver exceptional customer care through our Customer Contact Strategy. Enhance customer relationships by conducting regular face-to-face meetings and visits. Collaborate closely with cross-functional team members to develop strategic solutions for customers.

About the job

Join Rentokil Initial, a global leader in business services, as our new Key Account Manager for the Visayas region. With a workforce of 63,900 colleagues across 91 countries, we are committed to enhancing lives by controlling pests, improving hygiene, and creating better indoor environments through innovative solutions. We prioritize training, science, and technology investment to perfect our services and respond to customer needs promptly. Our culture thrives on collaboration, feedback, and the core values of Service, Relationships, and Teamwork.

At Rentokil Initial Philippines, we are proud to be recognized as one of the top three most engaged workplaces in the country, according to the Korn Ferry Employee Engagement Awards 2018. We invite you to be part of our success story!

About Rentokil Initial

Rentokil Initial is a renowned international business services company dedicated to enhancing the quality of life for individuals and businesses alike. With a strong global presence and a focus on innovation and excellence, we provide services that protect health and enhance environments. Our commitment to employee satisfaction is reflected in our recognition as a leading workplace in the Philippines.

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