Key Account Manager

Delivery HeroManagua

On-site Full-time

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Experience Level

Mid to Senior

Qualifications

Proven experience in account management or a similar role. Strong analytical and problem-solving skills. Excellent communication and interpersonal abilities. Ability to work independently and as part of a team. Experience in negotiating contracts and managing budgets. Fluency in English and Spanish is preferred.

About the job

As a Key Account Manager at Delivery Hero, you will play a pivotal role in managing and nurturing our most important client relationships. You will be responsible for developing strategic partnerships, driving growth, and ensuring client satisfaction. Your keen insight into market trends and client needs will help us maintain our competitive edge. Join us in delivering exceptional service and maximizing our clients’ success!

About Delivery Hero

Delivery Hero is a leading global online food ordering and delivery service. With a presence in over 40 countries, we are committed to connecting customers with their favorite restaurants and providing convenient delivery options. Our innovative platform and dedicated team ensure that we continually evolve to meet the needs of our clients and customers.

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Bilingual Case Manager – Personal Injury (English/Spanish)Job Type: Independent Contractor Workplace: Remote (supporting U.S. Personal Injury Law Firms) Schedule: Full-time, aligned with U.S. business hours (PST coverage required) Compensation: USD $1,000 - $1,300 DOEAbout HireHawkHireHawk specializes in connecting exceptional global talent with high-perform…

Feb 6, 2026

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Bilingual Virtual Receptionist - Remote Opportunity

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Full-time|$600/yr - $900/yr|Remote|Remote — Masaya, Masaya, Nicaragua

Job Type: Full-time, long-term contractorWorkplace: RemoteSchedule: Full-time, aligned with U.S. business hours (Eastern Time Zone)Compensation: $600 - $900 USDJoin a dynamic California-based personal injury law firm as the primary point of contact for clients. You will manage inbound calls, conduct initial client intake, and assist attorneys with scheduling and case documentation. In this fast-paced environment, you will support clients navigating through auto accidents, slip and fall incidents, and workplace injuries. Your role will involve maintaining confidentiality while providing empathetic support to callers in distress. Bilingual English-Spanish skills are essential.A California-based personal injury law firm dedicated to offering compassionate legal representation for clients facing challenges such as auto accidents, workplace injuries, and other personal injury matters.We seek an individual with a polished, professional demeanor and a client-centered approach, able to exhibit empathy and patience under pressure. The ideal candidate will be highly organized, detail-oriented, dependable, punctual, and possess excellent time management skills, capable of multitasking effectively in a busy setting.Key Responsibilities:Manage inbound calls while conducting initial client intake for personal injury cases.Accurately document caller information, incident details, and insurance information in CRM systems.Assess call urgency and direct communications to attorneys or case managers as needed.Schedule consultations and follow-up calls using the firm's calendar system.Uphold confidentiality and comply with HIPAA and attorney-client privilege standards.

Feb 11, 2026

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Bilingual Medical Virtual Assistant (Spanish-English)

Winning Assistants

Full-time|$6/hr - $7/hr|Remote|Remote — Nicaragua

Winning Assistants is hiring a Bilingual Medical Virtual Assistant (Spanish-English) to support pediatric therapy operations remotely from Nicaragua. This full-time role requires working Monday through Friday, 9:00 AM to 5:00 PM Eastern Daylight Time. Compensation is $6 to $7 per hour. Key Responsibilities Manage a high volume of patient calls, referrals, and general inquiries in both Spanish and English. Schedule, confirm, and follow up on appointments, coordinating between patients and therapists. Maintain detailed records of calls, appointments, and communications. Work with insurance companies to handle coverage questions, claims, and authorizations. Process insurance claims, assist with prior authorizations, and apply medical coding (ICD-10, CPT, HCPCS) for submissions. Support credentialing and insurance documentation requirements. Track insurance approvals and limitations to help with scheduling and billing. Convert therapy units (using CPT codes) into billable hours and monitor therapist schedules for billing accuracy. Report billable hours for insurance and internal records, understanding different unit durations for scheduling. Create and update spreadsheets for schedules, authorizations, and billing hours using Excel formulas and pivot tables. Maintain organized records of appointments and communications. Update and maintain patient records in compliance with healthcare regulations. Requirements Fluency in both Spanish and English. Ability to work remotely from Nicaragua during Eastern Daylight Time hours. Experience with patient scheduling, insurance processes, and medical coding is helpful. Strong skills in Excel for data management and reporting. Attention to detail and ability to organize information accurately. Position Details Job Code: [VC-LTPTM-5B] Position Type: Full-time Location: Remote, Nicaragua Work Hours: 9:00 AM – 5:00 PM EDT Work Days: Monday – Friday Compensation: $6 – $7 per hour

Apr 24, 2026

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Bilingual Paralegal – Civil Litigation (Remote LatAm)

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Full-time|Remote|Remote — San Lucas, Madriz, Nicaragua

Become an Integral Part of a Dynamic Legal Team | Bilingual Paralegal – Civil Litigation Location: Remote Schedule: PST Language: Fully Bilingual – English & SpanishCompensation: Competitive, commensurate with experienceAre you a passionate bilingual legal professional who excels in fast-paced environments and is eager to make a significant difference? We are a purpose-driven Personal Injury law firm looking for a meticulous and proactive Paralegal to join our expanding team. If you are dedicated to client advocacy and want to support individuals during challenging times—all while enjoying the flexibility of remote work—this position is tailored for you. Your Responsibilities: As a vital member of our litigation team, you will assist attorneys, organize case files, and ensure the smooth progression of legal matters. Draft demand letters, discovery responses, and legal correspondence Manage deadlines, case files, records, and exhibits Conduct client interviews and facilitate document collection Handle medical records and billing summaries Assist in trial preparation and case strategy development Liaise with providers, adjusters, and experts Maintain meticulous details and ensure timelines are adhered to

Jan 13, 2026

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Remote Bilingual Customer Support Systems Specialist (English/Spanish) - LATAM

Valatam

Full-time|$696/mo - $870/mo|Remote|Remote — Managua, Managua, Nicaragua

About ValatamAt Valatam, we pride ourselves on connecting talented bilingual professionals from Latin America with esteemed global clients. Recognized as a Great Place to Work for 2025-2026, we believe that exceptional work stems from exceptional people.About the RoleWe are in search of a dedicated full-time Customer Support Systems Specialist (Intercom Owner) to take charge of our customer support ecosystem via Intercom. This role demands a professional adept at managing live support escalations while designing, building, and enhancing workflows, automations, and AI-driven systems aimed at minimizing manual workloads and elevating the user experience.The ideal candidate will possess exceptional written communication skills paired with a strong technical aptitude in help desk automation tools and a systems-thinking approach.This is a full-time opportunity (40 hours per week) open to candidates located in Venezuela, Colombia, Peru, Ecuador, Argentina, Nicaragua, Guatemala, and El Salvador.Key ResponsibilitiesOversee and manage the Intercom inbox alongside chat-based support.Address live escalations when the AI chatbot is unable to resolve customer inquiries.Develop, optimize, and maintain workflows and automations within Intercom.Utilize AI tools to streamline repetitive inquiries and reduce manual workload.Enhance support documentation and knowledge base systems.Identify recurring issues and proactively suggest system enhancements.Ensure all communications reflect the brand's tone and voice.Fortify the overall support infrastructure to lessen reliance on manual assistance.Continuously refine help desk systems and internal processes.RequirementsFluency in English (C1/C2) and Spanish.Hands-on experience with Intercom (mandatory).Proficiency in building workflows, automations, and AI-enhanced help desk systems.Familiarity with internal documentation tools such as Notion and Google Workspace.Experience in managing live chat and support escalations.Background in customer support within SaaS, app-based, or subscription models.Outstanding communication and problem-solving capabilities.Access to a quiet home office, stable internet connection (≥ 10 Mbps download / 2 Mbps upload), and a backup connection.BenefitsOur Core Values at WorkWe embody ACTION (get things done), CARE (assist others and do things right), OUTSTANDING (uphold the highest standards), DEPENDABLE (honor every commitment), and ENERGY (bring positivity each day). If these values resonate with you, you will thrive in our environment.

Nov 13, 2025

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Remote Bilingual (Spanish) Inside Sales Agent - Permanent Position

The Credit Pros

Full-time|$2.1K/mo - $2.1K/mo|Remote|Remote — Nicaragua

Join The Credit Pros for a 100% Permanent Full-time REMOTE OPPORTUNITY:Elevate Your Career in the Dynamic Credit Repair Industry!Are you eager to advance your career? At The Credit Pros, we value diverse perspectives that foster innovation and achievement. We are looking for enthusiastic individuals who are driven, eager to learn, and embrace new challenges. If you are ready to become part of a team that excels and enjoys their work, you are meant to be a TCP employee.About Us:The Credit Pros stands as a national leader in credit repair, dedicated to assisting clients in removing negative, inaccurate, outdated, and erroneous entries from their credit reports. Our mission goes beyond mere repair; we strive to educate our clients about the credit system and empower them to enhance their financial health proactively. As an Inc. 5000 company, we are at the forefront of industry growth, committed to creating an outstanding organization that significantly impacts the lives of our clients and employees. Our commitment to excellence has earned us recognition as one of Inc. Magazine's top 50 places to work and a prestigious Smart CEO Magazine Corporate Culture Award.Role Overview: As a Remote Sales Development Representative, you will be instrumental in driving our client acquisition and revenue growth goals. This exciting role offers No Cold Calling! (you will work with pre-qualified leads), the flexibility to work from home, and access to state-of-the-art software tools to connect with potential clients. Your outstanding communication skills, persuasive abilities, and a commitment to an

Apr 30, 2026

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Full-time|$1K/yr - $1.2K/yr|Remote|Remote — Chinandega, Chinandega, Nicaragua

We are seeking a dedicated Immigration Legal Assistant to join our expanding immigration law practice. This full-time, remote position provides an exciting opportunity to work closely with a solo attorney, enhancing the client experience and optimizing operational workflows. As the first point of contact for clients seeking legal assistance, you will engage in various tasks including client intake, scheduling, billing orientation, and ongoing communication to ensure a seamless experience in a dynamic and client-focused environment. This role is ideal for individuals looking to gain hands-on experience in immigration law and offers the potential for professional growth as our practice evolves. Bilingual Spanish speakers are highly preferred due to our diverse clientele.Our law practice is committed to delivering personalized legal services while fostering strong client relationships and addressing community needs.

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Key Account Manager

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Job Title: Marketplace ManagerCompany: Pro Coffee GearLocation: RemoteType: Full-timeAbout Us:At Pro Coffee Gear, we are a dynamic eCommerce and wholesale distributor specializing in both commercial and home espresso equipment. We cater to cafés, roasters, restaurants, and dedicated home baristas, offering a range of new and refurbished espresso machines, grinders, and accessories from the most reputable brands in the coffee industry. We are committed to developing a disciplined, data-driven growth engine where paid media plays a crucial role in our success.About the Role:We are in search of a Marketplace Manager who will be instrumental in enhancing the growth, performance, and optimization of our product catalog across various key marketplaces beyond Shopify, including Amazon, eBay, Walmart, Meta, Pinterest, and other emerging channels.In this pivotal role, you will oversee the entire marketplace strategy, encompassing product visibility, pricing, promotions, and performance optimization. You will harness data-driven insights to uncover growth opportunities, enhance conversion rates, and bolster our competitive standing across platforms.Collaboration is key as you will liaise across departments such as Merchandising, Marketing, and Operations to ensure cohesive alignment on product assortment, pricing strategies, and inventory management, all while maintaining a consistent and high-quality brand presence in every sales channel.Success in this role is defined by the acceleration of marketplace revenue, enhancement of listing performance, and the establishment of a scalable and high-performing marketplace ecosystem.Key ResponsibilitiesMarketplace Strategy & GrowthDevelop and implement growth strategies for marketplaces like Amazon, eBay, and Walmart.Establish and monitor KPIs related to revenue, conversion, visibility, and profitability.Identify new expansion opportunities across platforms and product categories.Product Listings & SEO OptimizationCreate and enhance high-converting product listings, including titles, descriptions, images, and keywords.Utilize marketplace-specific SEO techniques to boost product ranking and visibility.Maintain consistent product content and brand representation across all platforms.Pricing, Promotions & ProfitabilityFormulate and oversee pricing strategies that remain competitive while safeguarding profit margins.Design and execute promotional campaigns to stimulate sales growth.Continuously assess performance for ongoing optimization of ROI.Data Analysis & Performance ManagementMonitor and analyze critical marketplace performance metrics, including sales figures, conversion rates, and listing health.Leverage data insights to guide decisions regarding pricing, product assortment, and optimization strategies.

Mar 6, 2026

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E-commerce Project Manager for Amazon Vendor Central

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Full-time|Remote|Remote — Nicaragua

Join Our Team as an E-commerce Project Manager!We are on the lookout for a detail-oriented and execution-driven E-commerce Project Manager specializing in Amazon Vendor Central (1P). This is a fantastic opportunity to collaborate with our partners and enhance a consumer brand's presence on Amazon. If you are adept at managing daily operations while ensuring accuracy and compliance within Vendor Central, we want to hear from you!Your primary responsibility will be to coordinate all Amazon-related activities, allowing our internal team to focus on strategic growth and analytics. You should possess a strong understanding of Amazon Vendor Central workflows and demonstrate an ability to proactively address potential issues.Key ResponsibilitiesAmazon Operations & Execution:Oversee daily operations within Amazon Vendor Central (1P).Manage ASIN creation, catalog setup, and continuous catalog maintenance.Upload and maintain compliance documents to avert product suppression.Efficiently resolve Amazon-generated issues, tickets, and escalations.Support listing creation and updates in accordance with line lists and launch plans.Data Quality & Catalog Audits:Conduct routine catalog audits for accuracy across titles, pricing, content, and attributes.Perform PDP audits to ensure pricing aligns with promotional calendars.Monitor Buy Box ownership and pricing discrepancies.Ensure product detail pages are accurate and up-to-date.Cross-Functional Coordination:Serve as the executional bridge between internal stakeholders and Amazon.Track tasks, timelines, and deliverables to ensure timely completion.Identify risks, inconsistencies, and recurring issues while proposing solutions.Maintain organized documentation and reporting for ongoing projects.Launch & Growth Support:Assist in new product launches and catalog expansion efforts.Help manage master files, uploads, and large-scale updates as required.Ensure Amazon data aligns with internal systems and expectations.

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Project Coordinator at Sago Group | Managua, Nicaragua

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Full-time|On-site|Managua, Managua, Nicaragua

Role Overview Sago Group is looking for a Project Coordinator based in Managua, Nicaragua. This role focuses on managing project schedules, working closely with team members, and making sure key milestones are completed on time. What You Will Do Track and maintain project timelines Coordinate tasks and communication among team members Monitor progress to ensure milestones are met efficiently Location This position is located in Managua, Nicaragua.

Apr 16, 2026

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Cedis Coordinator

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As the Cedis Coordinator, you will lead and manage all supply chain efforts, ensuring seamless inventory control and product management from the point of receipt in production lines to storage and national as well as export supply.

Feb 17, 2026

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