Qualifications
What You'll Do:Key Account / Customer ManagementFoster long-term customer relationships by understanding their needs and ensuring satisfaction. Respond promptly to evolving customer requirements, market trends, and competitive dynamics. Oversee customer accounts to maintain good credit status and facilitate effective cash collections. Implement strategies to prevent contract terminations and boost customer retention. Achieve Key Accounts KPIs through dedicated efforts. Facilitate seamless communication between customers and cross-functional teams to deliver exceptional service. Ensure adherence to standardized processes, procedures, and quality standards. Monitor competitor activities and develop counter-strategies as needed. Advocate for our products and services to meet customer demands. Address customer complaints urgently and in line with company policies. People ManagementConduct regular Key Account alignment meetings to ensure team cohesion. Communicate company objectives and policies effectively among the Key Account team. Lead collaborative efforts with cross-functional teams and managers. Engage in continuous self-improvement through professional development opportunities. Credit ManagementDrive cash collection efforts to meet Days Sales Outstanding (DSO) targets. Ensure customer credit remains within business guidelines. Promote team compliance with established credit management policies. Customer Care ServiceDeliver outstanding customer service according to the Customer Contact Strategy. Build strong customer relationships through regular face-to-face engagement. Collaborate closely with cross-functional team members to provide strategic solutions for customers.
About the job
Join Rentokil Initial as a Key Account Manager!
At Rentokil Initial, we are more than just an international business services company; we are a collective of 68,400 dedicated colleagues spanning 91 countries, committed to enhancing lives and safeguarding environments. Our expertise lies in pest control, hygiene solutions, and enriching indoor spaces with plants and scents. We invest significantly in training, science, innovation, and technology to ensure excellence in service delivery.
As a recognized leader, we pride ourselves on our workplace culture that emphasizes equality, fairness, and strong values of Service, Relationships, and Teamwork, values our employees have helped define.
In 2018, Rentokil Initial Philippines was honored to be ranked among the top three most engaged workplaces in the country, as recognized by the Korn Ferry Employee Engagement Awards.
About Rentokil Initial
Rentokil Initial is a global leader in business services, specializing in pest control, hygiene, and interior landscaping solutions. With a strong commitment to enhancing lives and protecting environments, we leverage science and technology to deliver outstanding service. Our diverse team thrives on collaboration, innovation, and a culture of equality.
