L3 Support Team Lead at Nebius | Amsterdam

NebiusAmsterdam, Netherlands

On-site Full-time

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Experience Level

Manager

Qualifications

Qualifications:Proven experience leading technical support teams in a high-pressure environment; strong understanding of Linux systems, hardware, and firmware; excellent problem-solving skills; ability to drive process improvement and architectural enhancements; experience with incident management and root cause analysis; outstanding communication and collaboration skills; proficiency in managing cross-functional teams; knowledge of cloud computing and AI technologies is a plus.

About the job

Join Nebius - Pioneers in Cloud Computing
Nebius is at the forefront of a revolutionary shift in cloud computing, designed to support the burgeoning global AI economy. We develop innovative tools and resources that empower our customers to tackle real-world challenges while minimizing infrastructure costs and eliminating the necessity for large in-house AI/ML teams. Our workforce operates at the leading edge of AI cloud infrastructure, collaborating with some of the most seasoned and inventive leaders and engineers in the industry.

Our Work Environment
Located in Amsterdam and publicly traded on Nasdaq, Nebius boasts a worldwide presence with R&D centers throughout Europe, North America, and Israel. Our team consists of over 1,400 professionals, including more than 400 highly skilled engineers with extensive expertise in hardware and software engineering, complemented by a dedicated AI R&D team.

The Role

We are forming a global L3 Support Line from the ground up to manage the highest level of technical escalation for server and rack infrastructure across Europe and the US. Positioned at the crossroads of data center operations, R&D engineering, and ODM partnerships, this team will take full ownership of intricate server and firmware incidents , driving root-cause resolution and transforming recurring issues into scalable architectural advancements.

You will lead a team of approximately 10 L3 engineers based in Europe (Amsterdam HQ and additional data center locations), closely collaborating with the regional L3 Lead to ensure 24/7 global support coverage.

In this capacity, you will serve as the Incident Commander for high-severity production incidents, establish formal problem management practices, and design enterprise-level support frameworks for our contracted bare-metal clients, including two major FAANG companies at launch.

This managerial position entails significant technical responsibility: you will oversee people and processes while retaining the expertise to conduct advanced investigations into Linux, hardware, and firmware when L2 support reaches its limits.

We welcome you to work from our office in Amsterdam, the Netherlands.

About Nebius

At Nebius, we are dedicated to transforming cloud computing for the AI economy. With a global presence and a talented workforce, we empower our clients to innovate without the burden of extensive infrastructure costs. Join a team of experts and be a part of the future of technology.

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Full-time|On-site|Amsterdam, Netherlands

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Apr 30, 2026

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Apr 23, 2026

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Nebius

Full-time|Remote|Amsterdam, Netherlands; Remote - Europe; Remote - United States

Why join Nebius?Nebius is pioneering a transformative era in cloud computing tailored for the global AI economy. We empower our clients with innovative tools and resources that tackle real-world challenges and revolutionize industries, eliminating the need for substantial infrastructure investments or extensive in-house AI/ML teams. Our team operates at the forefront of AI cloud infrastructure, collaborating with some of the most visionary leaders and engineers in the sector.Our Work EnvironmentHeadquartered in Amsterdam and publicly traded on Nasdaq, Nebius boasts a global presence with R&D centers in Europe, North America, and Israel. Our workforce exceeds 1,400 employees, including over 400 highly skilled engineers with profound expertise in hardware and software engineering, complemented by an in-house AI R&D team.The RoleIn a landscape where AI evolves faster than any single product team can monitor, Nebius is expanding its offerings in serverless computing, databases, MLflow, MLOps, Physical AI, and Healthcare Life Sciences (HCLS). Our clients arrive with complex, real-world ML workloads that require more than just documentation; they need hands-on expertise. This role aims to bridge that gap: a professional who can prototype feasible solutions, guide clients through their initial 90 days, and integrate valuable field insights into our product roadmap.This position lies at the crossroads of advanced ML engineering and product innovation. You will spend approximately half of your time engaging directly with clients, facilitating their transition from proof of concept to production, conducting technical onboarding, and working collaboratively on their ML stack. The remaining time will be devoted to building prototypes of applied AI use cases that demonstrate the platform's capabilities, diving deep into emerging techniques ahead of the curve, and translating that expertise into actionable product direction.This is not a presales position; you will be actively involved in hands-on work every day.Success Metrics after 12 MonthsThe product and sales teams have a collection of refined, functional demos readily available for client calls.Enterprise clients you have engaged with experience significantly quicker time-to-value compared to those who haven’t.At least 2–3 product enhancements have been implemented based on your feedback.The team is well-informed about the future trajectory of applied AI, partly due to your insights.Your Responsibilities Include:Develop prototypes and demos across the product suite—encompassing serverless inference, databases, MLflow, MLOps, and vertical applications in Physical AI and HCLS—that become strategic assets for showcasing our capabilities and accelerating client engagement.

Apr 23, 2026

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