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Lead Application Support Engineer

DatacorRemote, US
Remote Full-time

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Experience Level

Manager

Qualifications

Proven experience in application support and customer service. Strong technical expertise in engineering software applications. Excellent problem-solving skills and ability to anticipate user needs. Experience in creating user documentation and training materials. Ability to work collaboratively with development teams. Exceptional communication skills.

About the job

About Us:

Datacor is a premier provider of innovative software solutions, encompassing ERP, CRM, Asset Tracking, Simulation, and Formulation for the process manufacturing industry. Our mission is to empower the sector with advanced software tools, driving progress through user-friendly, sophisticated products that address our customers' most challenging issues.

We are dedicated to enhancing our customers' capabilities, enabling them to leverage data as a strategic advantage. Our clients create essential products that contribute to health, beauty, sanitation, and sustainability across the globe. Datacor is committed to helping them deliver these products more safely, efficiently, and cost-effectively through our cutting-edge technology platforms and applications.

Job Summary:

GoldSim, a Datacor company and a leader in engineering modeling applications for water resources and environmental systems, is on the lookout for a proactive and technically adept Lead Application Support Engineer to join our team. Be a part of the evolution of dynamic simulation tools and redefine the landscape of engineering simulations.

As the Lead Application Support Engineer, you will serve as the primary point of contact for our engineering users across various sectors. GoldSim facilitates informed decision-making and risk analysis by simulating future performance while quantitatively addressing the uncertainties and risks associated with complex systems. Your key responsibilities include foreseeing and resolving technical and functional challenges that users encounter with our software. Additionally, you'll play a crucial role in developing and maintaining user documentation, marketing materials, and training resources, collaborating closely with the development team on bug fixes, testing, and ensuring user feedback is integrated into the product development process.

About Datacor

Datacor is at the forefront of providing comprehensive software solutions tailored for the process manufacturing sector. Our focus is on developing innovative tools that empower our clients to overcome industry challenges and enhance operational efficiency.

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