Lead Business Intelligence Analyst

EncoraCosta Rica

Hybrid Full-time

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.

Experience Level

Manager

Qualifications

Key Responsibilities:Craft and implement impactful dashboards and KPI frameworks to enhance decision-making across product, operations, and business teams. Develop and refine complex SQL queries and data models to convert raw data into actionable insights. Work in partnership with cross-functional stakeholders to define analytics requirements and spearhead data-driven strategies. Champion best practices in Business Intelligence, mentor analysts, and contribute to the scalability and standardization of our analytics functions.

About the job

Role overview

The Lead Business Intelligence Analyst designs, develops, and maintains software applications that translate business needs into actionable tools. The role involves close collaboration with cross-functional teams to ensure solutions are both scalable and efficient. Leading technical projects is a core responsibility, as is providing guidance to junior engineers.

What you will do

Design and develop software applications that support business intelligence initiatives
Maintain and enhance existing systems to ensure reliability and performance
Work with teams across the company to translate business requirements into technical solutions
Guide and mentor junior engineers on best practices
Continuously improve development processes to deliver dependable results

About Encora

Encora is a global leader in digital transformation services, dedicated to delivering innovative software solutions that drive business success. Our team is comprised of talented professionals who are passionate about using technology to solve complex challenges.

Similar jobs

Browse all companies, explore by city & role, or SEO search pages. View directory listings: all jobs, search results, location & role pages.

1 - 20 of 56 Jobs

Search for Business Operations

56 results

Select all on this page (20)

Apply

Business Operations Coordinator

Pavago

Full-time|Remote|Remote — Costa Rica

Pavago is looking for a Business Operations Coordinator to help strengthen daily operations and support company goals. This fully remote role is open to candidates based anywhere in Costa Rica. Role overview This position focuses on improving operational processes and assisting with business initiatives. The coordinator will work closely with team members to…

Apr 29, 2026

Apply

Senior Salesforce Business Analyst

Omnidian

Full-time|On-site|Costa Rica

Role Overview Omnidian is looking for a Senior Salesforce Business Analyst based in Costa Rica. This role focuses on improving how the company uses Salesforce to support business operations and strategic projects. The analyst will assess business needs, document clear requirements, and help ensure Salesforce solutions support company objectives.

Apr 17, 2026

Apply

Senior Business Analyst at Experian | Heredia

Experian

Full-time|On-site|Heredia

Join Experian, a global leader in data analytics and information services, as a Senior Business Analyst. In this role, you will utilize your analytical skills to identify business needs, develop strategies, and improve operational efficiencies. You will work closely with stakeholders to gather requirements, conduct data analysis, and deliver actionable insights that drive decision-making.

Apr 30, 2026

Apply

Senior Service Operations Analyst

Experian

Full-time|On-site|Heredia

Join Experian as a Senior Service Operations Analyst, where you will play a pivotal role in enhancing our service operations. You will be responsible for analyzing and improving operational processes, ensuring efficiency and effectiveness in service delivery.Your expertise will contribute to shaping our service strategies and improving customer satisfaction. Collaborate with cross-functional teams to identify opportunities for process improvements and implement best practices.

Apr 30, 2026

Apply

Business Development Representative

rehire

Full-time|Remote|San Jose

Role:We are seeking a dynamic and results-oriented Business Development Representative to spearhead the growth of a Human Resources software company in Central America, specifically in San Jose, Costa Rica.This position involves building the market from the ground up, generating new business opportunities with medium and large enterprises. We are looking for a professional who can forge strong relationships, identify genuine client needs, and propose valuable solutions based on SaaS technology.Responsibilities:Lead the prospecting and development of new clients from scratch through various digital channels (LinkedIn, calls, emails, events).Manage the complete consultative sales cycle, from initial contact to closing.Generate effective meetings that provide value and address specific client needs.Utilize and keep the CRM (HubSpot or others) updated.Prepare commercial proposals and consultative presentations.Represent the company at industry events and conferences.Adapt commercial strategies to the cultural nuances of the region.Requirements:Degree in Business Administration, Marketing, or related fields.3+ years of experience in B2B business development and consultative sales.Experience selling SaaS or ERP products, preferably in HR environments.Proficiency in prospecting tools such as LinkedIn Sales Navigator, Apollo, or recognized CRMs.Advanced communication, negotiation, and presentation skills.Self-driven, organized, and results-oriented profile.About the Position:Contractor modality: 100% remote.Work schedule: Monday to Friday, from 8:00 AM to 6:00 PM (San Jose Time Zone).Salary in USD + attractive commissions.Excellent work environment, creative projects, and continuous learning opportunities.Training and certifications from Google and Meta during working hours.

Nov 10, 2025

Apply

Operations Associate at Pavago | Remote

Pavago

Full-time|Remote|Remote — Costa Rica

Join our dynamic team at Pavago as an Operations Associate. In this role, you will play a crucial part in streamlining our operations and enhancing our service delivery. This is an exciting opportunity to work in a fully remote environment where your contributions will directly impact our efficiency and customer satisfaction.

Apr 2, 2026

Apply

Senior Product Business Analyst

Tebra

Full-time|On-site|Heredia, Heredia, Costa Rica

Tebra communicates exclusively with candidates through official channels, such as email addresses ending in @tebra.com, @patientpop.com, or @kareo.com, and via our applicant tracking system, Greenhouse. We prioritize your privacy and will not request sensitive personal information through social media or text messages. Please note that we do not conduct interviews via instant messaging.About the RoleTebra is looking for an experienced Senior Product Business Analyst to enhance our product analytics initiative, facilitating agile and informed decision-making across our platform teams. You will serve as the vital link between data insights and strategic decision-making by converting complex product usage metrics into straightforward, actionable insights that will influence our roadmap strategy, feature adoption, and drive product innovation.Your Area of FocusDevelop and refine Tebra’s product performance metrics and reporting framework to maintain visibility into active usage (DAU/MAU) and feature adoption.Act as a strategic business partner to Product and Engineering leadership by translating usage data into actionable insights that inform roadmap prioritization.Produce leadership-ready analyses and Tableau dashboards that shape decision-making and track progress towards product objectives.Create and manage scalable SQL models in Snowflake that enable self-service analytics and reliable product reporting.Establish consolidated reporting standards to provide a coherent view of the user journey across Product, Engineering, and Finance.Collaborate closely with cross-functional analysts in Customer Success, Growth, and Finance to derive insights linking product usage to business metrics such as retention, expansion, and pricing strategies.Develop and maintain a thorough data dictionary for the product analytics function to promote data literacy throughout the organization.

Mar 16, 2026

Apply

Business Analyst at Experian | Heredia

Experian

Full-time|On-site|Heredia

Role Overview Experian is seeking a Business Analyst in Heredia. This position focuses on analyzing business processes and finding ways to improve them. The Business Analyst provides insights that support strategic decision-making across the company. What You Will Do Review and analyze existing business processes Identify areas where improvements can be made Deliver clear, actionable insights to support strategy Work closely with teams across different departments Help ensure solutions align with client and stakeholder needs Collaboration This role involves frequent interaction with cross-functional teams to make sure business solutions are effective and relevant.

Apr 15, 2026

Apply

IT Operations Specialist

Surglobal

Contract|$3.5K/mo - $4.5K/mo|Remote|Remote — San José, San José Province, Costa Rica

Join our dynamic team as an IT Operations Specialist where you will:Act as the technical authority in the analysis, design, development, and execution of deployment solutions, modifications, and enhancements.Provide expert insights on deployment and systems management across various technology disciplines.Offer high-level consultation and technical guidance to senior and mid-level management regarding Windows PC and Mac deployment and systems management.Support Product and Sales teams as needed.Design, execute, and document User Acceptance Testing (UAT) and comprehensive solution quality assessments.Key ResponsibilitiesManage a substantial volume of support inquiries, monitoring, triaging, and resolving incoming requests via ticketing queues.Deliver technical phone support for users of the Workplace product, accurately documenting all interactions in the ticketing system.Utilize technical documentation to follow precise troubleshooting steps for reported issues.Oversee ticket queues to ensure compliance with Service Level Agreements (SLAs) and escalate issues as necessary.Maintain comprehensive documentation of incidents and resolution notes using Zendesk.Provide remote desktop assistance to both clients and internal users.Proactively identify and address emerging issues to minimize impact.Keep management informed of recurring technical problems and propose ideas for process enhancements.Foster effective cross-functional relationships to facilitate escalation paths and ensure end-user satisfaction.Maintain a positive and professional demeanor with customers and colleagues alike.

Dec 8, 2025

Apply

Operations Associate Specialist - Freelance Project

Agency

Contract|$5/hr - $5/hr|On-site|Costa Rica

WHO ARE WE LOOKING FOR? We are on the lookout for a meticulous and proactive Operations Associate to join our dynamic team in Costa Rica. In this role, you will be responsible for managing and validating data queues, reviewing supporting documentation, communicating with loan servicers, and collaborating with our client's teams to ensure smooth operations and optimal client satisfaction. WHAT WILL YOU BE DOING? Your day-to-day responsibilities will include: Data Validation & Data Entry: Review and validate employee loan information and documentation for accuracy and compliance with program requirements. Ensure data integrity across all systems. Review and confirm plan account details and associated documentation. Document Review: Conduct thorough reviews of participant and employer-submitted materials to ensure all data meets operational and compliance standards. Inbox Monitoring: Manage and respond to inquiries in the operations and support inbox, escalating issues as necessary. Servicer Communications: Coordinate with student loan servicers and financial institutions to resolve discrepancies, confirm payments, and maintain accurate account records. Invoicing Operations: Support the monthly invoicing process, reconciling data to ensure accurate billing and payment reporting. Cross-Team Collaboration: Work closely with internal departments including Client Services and Product to enhance processes and support client success. Quality Assurance: Maintain a high level of attention to detail and adhere to established workflows to ensure consistent operational excellence. REQUIREMENTS 1-3 years of experience in the operations sector. Familiarity with the financial services industry. Experience with Zendesk is a plus. Strong verbal and written communication skills for effective servicer outreach and documentation. Exceptional organizational skills with the ability to manage competing priorities. A willingness to learn, adapt to new challenges, and grow within the role. Experience in high-volume, detail-oriented environments is advantageous. Highly detail-oriented with a collaborative mindset for working with various stakeholders.

Feb 12, 2026

Apply

Business Intelligence & Analytics Engineer

TreviPay

Full-time|Remote|San Jose, Costa Rica

About TreviPay TreviPay specializes in B2B payments and invoicing, supporting thousands of sellers and buyers worldwide. With more than 40 years in the industry, TreviPay serves clients in manufacturing, retail, and transportation. The company integrates with major eCommerce and ERP platforms and offers flexible trade credit solutions to help businesses access new markets and automate accounts receivable. Role Overview TreviPay is hiring a remote Business Intelligence & Analytics Engineer based in San Jose, Costa Rica. This position bridges data engineering and analytics, shaping raw data into reliable, scalable datasets. The engineer will deliver analytics solutions using a modern BI visualization platform and a cloud data platform. Key Responsibilities Transform raw data into trusted, scalable datasets for analytics consumption Develop and deliver analytics solutions through BI visualization tools Integrate with cloud data platforms (Snowflake experience preferred) Enable embedded analytics and self-service data features for business users Model semantic layers to support reporting and analytics needs Required Skills and Experience Strong expertise in SQL and PL-SQL Experience with semantic layer modeling Background in BI development and data platform integration Familiarity with Snowflake or similar cloud data platforms is preferred Proven ability to enable embedded analytics and self-service data tools Work Environment TreviPay fosters a collaborative and entrepreneurial culture, encouraging employees to take ownership and tackle meaningful challenges every day.

Apr 15, 2026

Apply

Lead Business Intelligence Analyst

Encora

Full-time|Hybrid|Costa Rica

Location: Costa RicaWork Mode: Hybrid Role overview The Lead Business Intelligence Analyst at Encora guides the design, development, and upkeep of advanced software solutions. This position works closely with teams across the company to understand business needs and turn them into scalable, efficient applications. Oversight of technical projects, mentoring junior engineers, and improving development practices are central to this role, all to ensure the delivery of reliable, high-quality systems. What you will do Design and maintain analytical models that track device lifecycle, app usage, monetization performance, and customer engagement, with a focus on data accuracy and consistency. Take ownership of KPI frameworks and executive dashboards using Apache Superset, creating clear metric definitions and a trusted single source of truth. Work with Product, AdOps, Sales, Operations, and Engineering teams to turn complex data into strategic insights and actionable recommendations. Lead business intelligence projects such as improving data quality, optimizing data pipelines, conducting advanced analyses (including cohorting, churn, lifetime value, and auction funnel diagnostics), and mentoring analysts.

Apr 29, 2026

Apply

Plant Operator

Grupomariposa1

Full-time|On-site|San José

Join our dynamic team at Grupomariposa1 as a Plant Operator, where you will play a crucial role in ensuring the smooth operation of our plant facilities. As a Plant Operator, you will be responsible for monitoring equipment, conducting routine inspections, and ensuring compliance with safety protocols. This position requires attention to detail and the ability to troubleshoot operational issues effectively.

Nov 7, 2025

Apply

Production Operative

Grupo Mariposa

Full-time|On-site|San José

Join our dynamic team at Grupo Mariposa as a Production Operative. In this role, you will be integral to our manufacturing processes, ensuring quality and efficiency in the production line. Ideal candidates will thrive in a fast-paced environment and embrace teamwork to achieve our production goals.

Jan 22, 2026

Apply

Plant Operator

Grupo Mariposa

Full-time|On-site|San José

Join our dynamic team at Grupo Mariposa as a Plant Operator, where you will play a vital role in ensuring the smooth operation of our manufacturing processes. As a key member of our staff, you will be responsible for overseeing equipment operations, conducting quality checks, and maintaining safety standards within the plant environment.

Nov 7, 2025

Apply

Revenue Operations Manager

dandy

Full-time|Remote|Costa Rica - Remote

Are you looking to take the next step in your career as a Revenue Operations Manager? At dandy, we are seeking a dynamic individual who is passionate about optimizing revenue processes and enhancing operational efficiency. This is a fully remote role based in Costa Rica, where you will play a crucial role in aligning our sales, marketing, and customer success teams to drive growth and profitability.Your responsibilities will include analyzing data to identify trends, implementing strategies to improve revenue streams, and collaborating with various departments to enhance overall performance. If you have a knack for data-driven decision-making and a desire to contribute to a fast-growing company, we want to hear from you!

Apr 13, 2026

Apply

Lead Business Intelligence Analyst

Encora

Full-time|Hybrid|Costa Rica

Encora is hiring a Lead Business Intelligence Analyst based in Costa Rica. This position centers on building and maintaining software solutions that support data-driven decision making across the organization. Role overview The Lead Business Intelligence Analyst designs, develops, and maintains software applications that translate business needs into actionable tools. The role involves close collaboration with cross-functional teams to ensure solutions are both scalable and efficient. Leading technical projects is a core responsibility, as is providing guidance to junior engineers. What you will do Design and develop software applications that support business intelligence initiatives Maintain and enhance existing systems to ensure reliability and performance Work with teams across the company to translate business requirements into technical solutions Guide and mentor junior engineers on best practices Continuously improve development processes to deliver dependable results

Apr 29, 2026

Apply

Revenue Operations Manager | Remote in Costa Rica

SingleStore

Full-time|Remote|Costa Rica

Join SingleStore as a Revenue Operations Manager, a vital role where you'll collaborate with our expanding Sales team and the VP of Go-To-Market Operations to enhance and streamline our revenue processes. Your expertise will be crucial in driving operational efficiency and fostering data-driven decisions throughout the revenue lifecycle, particularly in Sales and Customer Success.We are seeking a candidate who excels in cross-functional collaboration, capable of optimizing processes and unlocking valuable insights to boost sales productivity. This hands-on position is perfect for someone who thrives in a dynamic, data-centric environment and is eager to contribute significantly to an established and rapidly growing software company.

Apr 3, 2026

Apply

Engagement Operations Specialist

West Monroe

Full-time|On-site|Costa Rica

Are you prepared to make a difference?West Monroe is on the lookout for a talented Engagement Operations Specialist to facilitate project administration and operational excellence throughout our consulting engagements. In this vital role, you will ensure engagements are accurately set up, effectively monitored, and properly closed out. You will collaborate closely with engagement managers, project teams, and cross-functional departments to guarantee alignment with client specifications and internal processes. This position demands exceptional attention to detail, outstanding organizational skills, and the ability to collaborate across various teams to provide high-quality client services.

Mar 19, 2026

Apply

Partner Operations Manager | Costa Rica (Remote)

SingleStore

Full-time|Remote|Costa Rice

Join SingleStore as a Partner Operations Manager, where you'll take ownership of optimizing operations for our channel and indirect revenue business, supporting our partner and reseller ecosystem. As an integral member of the Go-To-Market (GTM) Operations team, you will manage processes, systems, data, insights, and governance that empower and enhance our partner business while collaborating closely with Partner/Channel leadership, Sales, Finance, Legal, and RevOps. The right candidate will ensure accurate execution of partner deals, marketplace transactions, reseller agreements, and partner fees, aligning with our GTM strategy and providing performance visibility across the partner ecosystem. This is a dynamic, hands-on role for an individual who comprehends the nuances of the indirect revenue business and is eager to make a significant impact within a rapidly growing software company.

Apr 3, 2026

Create account — see all 56 results

Browse all companies, explore by city & role, or SEO search pages. View directory listings: all jobs, search results, or location & role pages.