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Lead Client Success Manager

On-site Full-time

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Experience Level

Manager

Qualifications

The ideal candidate will possess:Proven experience in client success or account management. Strong leadership and team management skills. Excellent communication and interpersonal abilities. A customer-centric mindset with a focus on delivering exceptional service. Ability to analyze data and use insights to inform strategies. A bachelor’s degree in Business Administration, Marketing, or a related field is preferred.

About the job

Bazaarvoice is hiring a Lead Client Success Manager in Austin, Texas. This position plays a central role in helping clients reach their goals and get the most value from Bazaarvoice’s products and services.

Role overview

The Lead Client Success Manager guides a team dedicated to client satisfaction, retention, and growth. Close collaboration with other departments is key to developing strategies that strengthen client relationships and support their ongoing success.

What you will do

  • Lead and mentor a team focused on supporting clients
  • Work with cross-functional teams to build and implement strategies for client success
  • Use data-driven insights to offer actionable recommendations that help clients achieve their objectives

Requirements

  • Experience in client success or account management roles
  • Ability to lead teams and collaborate across departments
  • Strong analytical skills to interpret data and guide client outcomes

About Bazaarvoice

Bazaarvoice is a leading platform for user-generated content, helping brands and retailers drive engagement and sales through authentic customer reviews and insights. We are committed to fostering a collaborative and innovative work environment where our employees can thrive and make an impact.

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