Lead Customer Success & Renewals Manager (German Speaking)

Culture AmpLondon

Hybrid Full-time

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Experience Level

Manager

Qualifications

Culture Amp is a rapidly growing organization, and you will be expected to adapt quickly while ensuring the success of your customers.7+ years of experience in Customer Success, Renewals, or Account Management within a SaaS or Enterprise software context. A background in a customer-facing SaaS role or direct HR/People & Culture experience that enables you to foster empathy and become a trusted advisor for your clients. A genuine passion for collaboration and supporting others' success, whether it's your clients or colleagues. Creative problem-solving skills, resilience, and a commitment to achieving collective goals. Your unique experiences and insights will be valued; we encourage diversity of thought within Culture Amp.

About the job

Join us in our mission to cultivate a better world of work.

Culture Amp stands as the world's foremost employee experience platform, transforming the workplace for over 25 million employees across more than 6,500 organizations. We empower businesses of all sizes and sectors to enhance employee engagement, manage performance effectively, and nurture high-achieving teams. With a foundation in people science and the most extensive employee dataset globally, esteemed companies like Canva, On, Asana, Dolby, McDonald's, and Nasdaq rely on Culture Amp to drive their success daily.

Backed by leading venture capital firms, Culture Amp operates offices in the USA, UK, Germany, and Australia. We have earned accolades as one of the world's top private cloud companies by Forbes and have been recognized for innovation by Fast Company.

For more details, visit cultureamp.com.

About the Role

We seek an experienced and strategic Lead Customer Success & Renewals Manager to oversee a portfolio of Enterprise accounts , you will drive product adoption, cultivate executive relationships, and manage complex contract renewals. This hybrid position merges Customer Success with Renewals, allowing you to significantly influence Culture Amp's Enterprise Customer Experience strategy.

About Culture Amp

Culture Amp is the leading employee experience platform globally, dedicated to enhancing workplace culture and employee engagement. With a commitment to innovation and a strong backing from prominent venture capitalists, we continue to expand our reach and impact, helping organizations worldwide create better working environments.

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