About the job
Greetings!
We are Fever, the premier technology platform for culture and live entertainment.
Our mission is to democratize access to culture and entertainment. Utilizing our proprietary and state-of-the-art technology alongside a data-driven approach, we are transforming how individuals engage with live entertainment.
Each month, our platform inspires over 300 million people in more than 40 countries to uncover unforgettable experiences, while simultaneously empowering event creators with our data and technology to scale, innovate, and enhance their events to reach wider audiences.
Our accomplishments? We have partnered with major industry leaders such as Netflix, F. C. Barcelona, and Primavera Sound, delivered internationally acclaimed experiences, and gained backing from several leading global investors! Quite impressive, right?
To fulfill our mission, we are in search of proactive innovators with a hands-on approach who are excited to help shape the future of entertainment!
Are you ready to be part of this experience?
Now, let’s delve into this role and how you will contribute to Fever’s mission.
The engineering team is responsible for creating, developing, improving, and maintaining all Fever services, ensuring that more people can have extraordinary experiences through our user-friendly iOS and Android apps, as well as our website.
About the Role
Location: Spain
What We Are Seeking:
We are looking for a Tech Support Lead Engineer who will serve as the first point of contact for platform incidents. Your primary responsibility will be to diagnose issues, identify whether they are bugs, failures, or misconfigurations, and escalate as necessary. You will collaborate closely with engineering, product, and QA teams to ensure seamless operations. If you thrive on problem-solving, proactive troubleshooting, and working in a dynamic environment, this role is tailored for you.
What Will You Do at Fever?
Your First Month at Fever:
- Familiarize yourself with the platform’s features, architecture, and configuration.
- Shadow team members to gain insights into incident handling and prioritization.
- Take ownership of simple incidents with guidance.
- Engage with key teams, Engineering, Product, Data, and Systems, to understand collaborative workflows.
