Lead Professional Services Engineer - Customer Success

Nice Ltd.Philippines - Manila

On-site Full-time

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Experience Level

Experience

Qualifications

Proven experience in professional services or consulting roles, specifically within the technology sector. Strong technical background with expertise in software implementation and integration. Excellent problem-solving skills and ability to think critically under pressure. Outstanding communication and interpersonal skills to engage effectively with clients at all levels. Experience in project management methodologies and tools.

About the job

Key responsibilities

Guide clients through each stage of product implementation, from initial setup to full deployment
Share best practices to encourage strong adoption and ongoing use of Nice solutions
Lead training sessions that help customers use Nice products with confidence
Communicate effectively with both technical and non-technical contacts

Requirements

Solid technical background and practical experience with enterprise software
Ability to explain complex topics to varied audiences
Experience supporting customers during onboarding and throughout their journey

About Nice Ltd.

Nice Ltd. is a global leader in providing advanced analytics and cloud solutions that enable organizations to enhance customer engagement and drive operational efficiency. Our innovative technology empowers businesses to achieve their goals, and we are committed to delivering exceptional customer experiences.

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