Lead Qualification Manager - Inside Sales

tgsMedellin, Antioquia, Colombia

On-site Full-time

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.

Experience Level

Manager

Qualifications

To excel in this role, candidates should have a strong background in inside sales and lead qualification, ideally within a fast-paced environment. Effective communication skills, both written and verbal, are critical. Experience with marketing automation tools (e.g., HubSpot, Marketo) is preferred, along with a keen understanding of lead scoring and qualification methodologies. A results-driven mindset with the ability to analyze data and trends to inform strategies is essential.

About the job

We are seeking a dynamic and results-oriented Lead Qualification Manager to join our inside sales team at tgs. This pivotal role involves guiding inbound leads through the qualification process and transforming unqualified prospects into sales-ready opportunities. As the initial touchpoint for potential clients, your ability to foster positive relationships will be crucial. Key responsibilities include effective email nurturing, engaging prospects through automated yet personalized outreach strategies utilizing marketing automation technology (MAT). Collaborating closely with the Senior Lead Qualification Manager, our marketing, and sales teams will be essential to ensure accurate lead qualification and seamless transitions while continually refining our outreach strategies based on insights gained.

Primary Responsibilities

Lead Management & Qualification

Oversee and process all incoming leads from various marketing channels, including website forms, webinars, and events daily.
Evaluate lead quality against Ideal Customer Profile (ICP) criteria and engagement metrics; determine swift action for each lead.
Respond promptly and professionally to leads needing further qualification, ensuring a superior prospect experience.
Research higher-value accounts to identify key decision-makers and relevant buying signals to aid the sales team.
Track patterns in inbound activity and communicate valuable insights to the Senior Manager and relevant teams.
Maintain up-to-date lead records and statuses within CRM and MAT systems.
Achieve or surpass KPIs linked to lead response times, booked meetings, and lead-to-opportunity conversions.

Email Nurturing & Marketing Automation

Implement email nurturing sequences aimed at progressing unqualified leads toward readiness for sales engagement, leveraging MAT tools to ensure timely and relevant communication.
Tailor outreach efforts based on industry, customer persona, and engagement stage to maximize interaction rates.

About tgs

At tgs, we are dedicated to empowering businesses through innovative solutions. Our team is committed to excellence and strives to deliver superior results for our clients. Join us in our mission to drive success and grow alongside a talented group of professionals.

Similar jobs

Browse all companies, explore by city & role, or SEO search pages. View directory listings: all jobs, search results, location & role pages.

1 - 20 of 662 Jobs

Search for Area Sales Manager

662 results

Select all on this page (20)

Apply

Hubs Sales Manager

Boldteam

Full-time|On-site|Bogotá, Distrito Capital de Bogotá, Colombia

BoldNuestra empresa, Bold, fue fundada en mayo de 2019 por un grupo excepcional con una experiencia única, que incluye a los creadores de PayU Latam y otros expertos en tecnología financiera. Nos especializamos en crear soluciones de pago y servicios bancarios adaptados a MiPymes, emprendedores y trabajadores independientes en Colombia. Con más de 450,000 cl…

Nov 14, 2025

Apply

Commercial Sales Executive HUNTER for Micro Enterprises - Bogotá Area

Boldteam

Full-time|COP 2M/yr - COP 20M/yr|On-site|Medellin, Antioquia, Colombia

About Boldteam Boldteam supports more than 450,000 entrepreneurs and small businesses across Colombia by providing payment processing and financial solutions. Backed by over $120M in investment, Boldteam is shaping the financial landscape of Latin America. Role Overview: Commercial Sales Executive (Hunter) – Micro Enterprises Location: Medellin, Antioquia, Colombia (100% in-person) This role focuses on connecting with micro-entrepreneurs and SMEs in the Bogotá area. The Commercial Sales Executive builds relationships, introduces innovative payment and banking products, and helps clients grow their businesses. What You Will Do Identify and engage new business clients, including individuals, startups, and SMEs. Sell payment processing services, terminals, payment links, and payment gateways. Promote banking products such as accounts and credit offerings. Offer POS systems tailored to micro and small business needs. Build and maintain lasting client relationships. Work Schedule Monday to Friday: 9:00 am to 6:00 pm One Saturday per month: 9:00 am to 1:00 pm Compensation and Benefits Permanent employment contract Base salary: $2,000,000 Transportation allowance: $249,095 Fixed allowance: $300,000 Commissions up to 20 million pesos, with guaranteed commissions Health allowance Educational assistance Bigpass equipment bonus Employee fund Visual health allowance Additional days off beyond standard vacation 20% discount at Spinning Center Culture focused on learning and growth

Apr 17, 2026

Apply

Sales & Strategy Manager for SMBs

Addi

Full-time|On-site|Colombia

About AddiAt Addi, we are revolutionizing the financial landscape by creating a seamless platform for payments, shopping, and banking. Our vision is to empower both consumers and merchants to engage effortlessly, fostering growth and prosperity. With over 2 million satisfied customers and a network of more than 20,000 merchants, Addi is recognized as Colombia's fastest-growing marketplace.We specialize in banking solutions such as deposits, payments, and unsecured credit, along with advanced commerce services including e-commerce and marketing. Our innovative technology helps bridge the financial divide for millions, redefining financial freedom. As the leading provider of Buy Now, Pay Later services in the region, we have obtained regulatory approval to operate as a bank, enhancing opportunities for our clientele. Our profitability over the last year underscores the robustness of our business model and our commitment to sustainable scaling.Our mission has attracted the trust of esteemed investors like Andreessen Horowitz, Goldman Sachs, and Union Square Ventures, who share our vision for a transformative financial future in Latin America. Supported by these stakeholders, we are not just expanding; we are reshaping how Colombians shop, pay, and bank.At Addi, our conscious approach to building technology, services, and products is guided by our core values, which we embody every day.About the RoleThis role is pivotal for driving meaningful impact at Addi. You will be responsible for creating a data-driven operating system that transforms insights into actionable strategies, enhancing product performance and customer engagement.

Mar 4, 2026

Apply

Sales Manager at latamcent | Remote in Colombia

latamcent

Full-time|Remote|Colombia [Remote]

Role overview latamcent is hiring a Sales Manager to drive subscription and value-added services (VAS) revenue. This remote role is based in Colombia and reports to the Senior Director of Sales. The Sales Manager will lead a team of about 35 sales professionals, including four Team Leads and one Lead Distribution Representative (LDR) Supervisor. This position blends hands-on coaching with strategic planning. The Sales Manager will support the team across every stage of the sales funnel, from initial outreach to closing, with a focus on improving conversion rates, strengthening the pipeline, and fostering a culture of accountability and growth. What to expect in the first 3–6 months Gain a clear understanding of funnel performance and pinpoint areas for better conversions. Build strong coaching relationships with direct reports and assess team strengths and development needs. Streamline the process between LDR and sales teams to cut lead response times. Launch at least one structured A/B test to refine outreach sequences or messaging. Deliver regular updates on pipeline health and performance trends, with actionable recommendations for senior leadership. Main responsibilities Own revenue targets for listing subscriptions and VAS products within the new listings division. Drive improvements throughout the sales funnel, from qualified contacts to closed leads. Directly manage five leaders: four Team Leads and one LDR Supervisor. Refine the LDR-to-sales handoff process to improve speed-to-lead and conversion rates. Monitor team performance against quotas and coach Team Leads to close performance gaps and develop their teams. Analyze pipeline health, sales velocity, and win/loss trends to identify growth opportunities. Location This position is remote and open to candidates residing in Colombia.

Apr 23, 2026

Apply

LATAM eCommerce Sales Manager (Contract)

Cricut Inc.

Contract|On-site|Bogotá

Join Cricut Inc. as a LATAM eCommerce Sales Manager, where you will spearhead our online sales strategies across the Latin American market. This role is perfect for a dynamic professional with a passion for eCommerce and a proven track record in driving sales growth. You will collaborate with various teams to optimize our online presence and enhance customer experience.

Mar 30, 2026

Apply

Lead Qualification Manager - Inside Sales

TransPerfect

Full-time|On-site|Medellin, Antioquia, Colombia

Position SummaryAs a Lead Qualification Manager, you will play a crucial role in our inside sales team. You will be the initial point of contact for potential customers, guiding unqualified leads towards becoming sales-ready through effective communication and nurturing strategies. This position emphasizes the importance of quality interactions, rapid response times, and an exceptional prospect experience. A significant portion of your responsibilities will involve executing automated yet personalized email outreach campaigns using marketing automation technology (MAT), ensuring efficient engagement with leads at scale. Collaborate closely with the Senior Lead Qualification Manager, as well as marketing and sales departments, to accurately qualify leads and share insights that will enhance our outreach programs.Key ResponsibilitiesOversee and manage all incoming leads from various channels, including marketing campaigns, website forms, gated content, webinars, and events, on a daily basis.Evaluate lead quality against Ideal Customer Profile (ICP) criteria and behavioral signals; quickly determine the next steps, whether to hand off to sales, enroll in nurturing campaigns, request more information, or disqualify.Engage professionally with leads requiring further qualification, gathering sufficient data to make informed decisions with an emphasis on promptness and enhancing the prospect experience.Conduct detailed research on leads, especially for high-value accounts, to identify key decision-makers and buying signals to relay to the sales team.Monitor trends in inbound activity, such as repeat visits or multiple contacts from the same organization, and report significant insights to the Senior Manager, sales, and marketing teams.Ensure accurate and real-time lead records are maintained within CRM and MAT platforms.Achieve or surpass key performance indicators (KPIs) related to lead response times, meetings scheduled, and lead-to-opportunity conversions.Email Nurturing & Marketing AutomationImplement email nurturing sequences aimed at advancing unqualified leads towards qualification, utilizing MAT platforms (like HubSpot or Marketo) to automate workflows while ensuring message relevance and quality.Tailor outreach efforts based on vertical, persona, campaign, or stage of intent to enhance engagement rates.

Mar 6, 2026

Apply

Lead Qualification Manager - Inside Sales

tgs

Full-time|On-site|Medellin, Antioquia, Colombia

Position OverviewWe are seeking a dynamic and results-oriented Lead Qualification Manager to join our inside sales team at tgs. This pivotal role involves guiding inbound leads through the qualification process and transforming unqualified prospects into sales-ready opportunities. As the initial touchpoint for potential clients, your ability to foster positive relationships will be crucial. Key responsibilities include effective email nurturing, engaging prospects through automated yet personalized outreach strategies utilizing marketing automation technology (MAT). Collaborating closely with the Senior Lead Qualification Manager, our marketing, and sales teams will be essential to ensure accurate lead qualification and seamless transitions while continually refining our outreach strategies based on insights gained. Primary ResponsibilitiesLead Management & QualificationOversee and process all incoming leads from various marketing channels, including website forms, webinars, and events daily.Evaluate lead quality against Ideal Customer Profile (ICP) criteria and engagement metrics; determine swift action for each lead.Respond promptly and professionally to leads needing further qualification, ensuring a superior prospect experience.Research higher-value accounts to identify key decision-makers and relevant buying signals to aid the sales team.Track patterns in inbound activity and communicate valuable insights to the Senior Manager and relevant teams.Maintain up-to-date lead records and statuses within CRM and MAT systems.Achieve or surpass KPIs linked to lead response times, booked meetings, and lead-to-opportunity conversions.Email Nurturing & Marketing AutomationImplement email nurturing sequences aimed at progressing unqualified leads toward readiness for sales engagement, leveraging MAT tools to ensure timely and relevant communication.Tailor outreach efforts based on industry, customer persona, and engagement stage to maximize interaction rates.

Mar 6, 2026

Apply

E-commerce Sales & Product Manager

Careers Activate Talent

Full-time|Remote|Remote — Colombia

We are seeking a passionate and driven E-commerce Sales & Product Manager to join our client's team, focusing on Off-Price accounts and select grocery and retail e-commerce channels. This pivotal role will be key in boosting sales, enhancing client satisfaction, and uncovering new sales opportunities to foster growth in our hair accessories product line.Key Responsibilities:Sales Growth & Account Management: Cultivate and manage relationships with Grocery and Pharmacy distributors, as well as Off-Price retailers, ensuring an exceptional experience that drives revenue and fosters long-term partnerships. Take initiative to identify and capitalize on new sales opportunities to broaden our market footprint.Client Satisfaction & Retention: Formulate strategies to maintain high client satisfaction levels, addressing feedback and resolving issues swiftly to strengthen relationships and boost repeat business.Market Research & Trend Analysis: Stay ahead of industry trends by conducting in-depth research on consumer needs, emerging technologies, market dynamics, and competitor strategies. Leverage these insights to refine our product offerings and maintain a competitive edge.Product Strategy & Roadmap Development: Partner with internal teams to gather insights on product features, functionality, and technological needs. Develop and oversee a strategic product roadmap that aligns with sales objectives, ensuring a steady pipeline of innovative products.

May 8, 2025

Apply

Sales Manager - Colombia

Neara

Full-time|$50K/yr - $100K/yr|On-site|Bogotá

Join Neara, where we empower utilities to prepare for the future. Imagine the ability to stress-test an entire power grid against extreme weather events even before they occur. This is the innovative reality we are building with advanced machine learning and engineering-grade digital twins of electricity grids across four continents. Our technology enables asset owners to identify their most pressing challenges and implement effective solutions across millions of kilometers of infrastructure.At Neara, we simulate extreme weather conditions and structural stresses at a network-wide scale, equipping the world's largest utilities with the insights needed to mitigate risks, optimize investments, and contribute to a more resilient energy future. Our team comprises passionate individuals dedicated to making a real-world impact through AI and machine learning, and we foster a culture of innovation where every member shares ownership of our mission.With Latin America identified as a key market, we are now seeking a strategic Sales Manager/Director in Colombia to drive our foundational efforts on the ground. This is a unique opportunity for an ambitious professional eager to take charge of market development, moving beyond simple sales transactions.We require a "nourisher" rather than a mere hunter—someone with a technical background who can adeptly navigate complex, 12-month consultative sales cycles with large, often state-owned organizations.Key Responsibilities:Leverage Active Leads: Convert promising leads into signed contracts for initial projects.Market Development: Be the pioneering force in your region, building a robust pipeline of new opportunities while enhancing existing client relationships from $50k initial projects to $500k–$1M enterprise partnerships.Regional Engagement: The role in Colombia (Spanish-speaking) may also encompass broader LATAM regions including Peru, Argentina, Chile, Panama, and Mexico.Technical Relationship Management: Navigate the engineering aspects of our platform, guiding senior stakeholders through its complexities to foster long-term system-wide resilience.Collaborative Reporting: Work closely with our teams to provide insights and feedback on market dynamics.

Jan 28, 2026

Apply

Sales Manager C&P

SGS

Full-time|On-site|Bogotá

Join SGS as a Sales Manager for C&P, where you will lead our sales initiatives and drive customer satisfaction in Bogotá. As a key player in our Sales and Customer Support departments, you will cultivate relationships with clients and ensure their needs are met with our exceptional services.

Dec 13, 2023

Apply

Sales Manager - Entry Level Position

Veolia Environnement SA

Full-time|On-site|Manizales

Join Veolia Environnement SA as a Sales Manager and kickstart your career in the dynamic field of sales! This entry-level position offers you the opportunity to develop your skills in a supportive environment where innovation and sustainability are at the forefront of our mission.As a Sales Manager, you will engage with clients, promote our sustainable solutions, and contribute to our growth in the market.

Mar 4, 2026

Apply

Sales Supervisor

neowork

Full-time|Remote|Remote — Medellín, Medellin, Colombia

Join neowork as a dynamic Sales Supervisor, where you'll play a crucial role in leading and enhancing our Sales Development Representative team. This hybrid position allows you to not only coach and mentor talented SDRs but also actively engage in vendor outreach. Your primary goal will be to uplift performance standards, maximize team productivity, and ensure our strategies align with the company's growth trajectory.Key Responsibilities: Inspire and lead the SDR team towards achieving outreach goals and fostering high-quality vendor relationships. Facilitate regular coaching sessions focused on enhancing performance, refining messaging, and implementing effective conversion strategies. Conduct quality assurance evaluations and provide insightful feedback on calls, emails, and CRM entries. Track team performance metrics and apply data-driven strategies to optimize results. Actively participate in vendor engagement and lead qualification during non-coaching hours. Work in tandem with leadership to synchronize outreach strategies with overarching market goals. Develop and enhance outreach scripts, processes, and training resources to promote continuous improvement. Qualifications: Minimum of 2 years of experience in a Sales Development Representative or sales-related role, with at least 1 year in a leadership or mentorship position. Demonstrated success in surpassing outreach or lead generation targets. A strong coaching mindset with the ability to motivate and guide team members effectively. Exceptional communication skills, both written and verbal. A robust sense of ownership, accountability, and the ability to lead by example. Proficient in using CRM platforms and QA tools (e.g., HubSpot, Salesforce). Able to excel in a fast-paced, remote-first work environment. Benefits: Health insurance is provided for contractors. Extra holiday pay is available. Work hours typically align with standard business hours in the US, with flexibility based on client requirements. This is a fully remote position. We place a strong emphasis on mental health and provide mental health days to support our team. Performance-based incentives are offered in addition to the base salary. An annual review and appraisal system is in place. Numerous opportunities for professional growth and advancement are available within the company.

Apr 22, 2025

Apply

Client Development Manager (Full-Cycle Sales)

neowork

Full-time|$180K/yr - $240K/yr|Remote|Remote — Colombia

Join our dynamic team at neowork as a Client Development Manager, where you will spearhead the entire sales process, from initial prospecting to closing deals. This position is ideal for a driven sales expert with a hunter mentality, adept at nurturing leads into enduring client partnerships.In the initial months, your primary focus will be to familiarize yourself with our agency's core positioning, messaging, and public relations strategies while securing smaller project-based contracts. As you gain insights into the market and our offerings, you will transition toward managing larger retainers and annual agreements, aiming for long-term engagements valued between $15K and $20K+ per month.The perfect candidate will have a track record of sales excellence, a stable career history, and the capability to effectively demonstrate their process of generating, managing, and successfully closing opportunities across the sales funnel.

Mar 13, 2026

Apply

Sales Supervisor

Docplanner

Full-time|On-site|Bogotá

Join Docplanner as a Sales Supervisor, where you will lead a dynamic sales team in Bogotá. Your primary responsibility will be to drive sales growth, mentor team members, and develop strategies that enhance our customer engagement. We seek a passionate leader who thrives in a fast-paced environment and is eager to contribute to our mission of improving healthcare.

Mar 31, 2026

Apply

Remote Sales Account Manager - LATAM

Valatam

Full-time|$1K/mo - $1K/mo|Remote|Remote — Colombia

Join Our Team at ValatamAt Valatam, we specialize in bridging the gap between bilingual professionals in Latin America and global clients. Our pride lies in our people, and we are excited to be recognized as a Great Place to Work for the 2025-2026 period, which illustrates our belief that exceptional work begins with remarkable individuals.Role OverviewAs a Sales Account Manager, you will serve as a strategic partner to our leadership team, overseeing the complete sales cycle from initial inquiry to proposal development and project victory. This role integrates client relationship management, proposal and budget creation, business development support, and workflow automation aimed at enhancing operational efficiency.Key ResponsibilitiesManage the sales cycle from inquiry to proposal and deal closure.Create client proposals and budgets for event production projects.Maintain robust client communications and relationships throughout the sales process.Ensure project quality through effective coordination and communication.Support sales development activities and manage opportunities.Research current clients to uncover potential new opportunities.Draft outreach communications and follow-up emails.Oversee the company newsletter and LinkedIn presence.Track leads and opportunities using Salesforce.Facilitate workflow improvements and automation across systems.QualificationsSchedule & Preferred Time Zone: Monday to Friday, 8:00 AM – 5:00 PM EST.Confident, proactive partnership mindset.Exceptional communication and presentation skills.Proven ability to take ownership of projects and drive initiatives forward.Positive, collaborative attitude with strong problem-solving capabilities.Strategic thinker who adapts well in fast-paced environments.Ability to communicate clearly and conversationally with clients and team members.Required Tools: Salesforce (essential), Google Drive, Slack, and automation or AI tools for connecting systems and streamlining workflows.What We Value at ValatamOur core values are encapsulated in ACTION (get things done), CARE (support others and operate correctly), OUTSTANDING (achieving the highest standards), DEPENDABLE (honoring all commitments), and ENERGY (fostering positivity daily). If these values resonate with you, you will thrive in our environment.Compensation & BenefitsStarting hourly rate of USD $6/hr (approximately USD $1044/month). Further details on payment structure will be discussed during the hiring process.Annual pay increments.Additional benefits to be discussed during the hiring process.

Mar 23, 2026

Apply

Sales Executive (Telephonic Sales)

docplanner

Full-time|On-site|Bogotá

Join our dynamic team at docplanner as a Sales Executive specializing in telephonic sales. You will play a pivotal role in driving our sales initiatives, engaging with clients over the phone, and contributing to our mission of improving healthcare accessibility. If you are passionate about sales and eager to make a difference, we want to hear from you!

Oct 1, 2025

Apply

B2B Sales Representative - Telematics

Teltonika

Full-time|On-site|Bogotá, Bogota, Colombia

Join our dynamic sales team as a B2B Sales Representative focused on Telematics in Bogotá, Colombia. You'll play a crucial role in promoting our innovative Telematics device portfolio tailored to meet the needs of the B2B market in the region.As a proud member of the Teltonika IoT Group, we are on a mission to lead the global market in developing and manufacturing cutting-edge IoT solutions that add value to people's lives. We are committed to fostering an environment where creative and ambitious professionals can thrive and contribute to our vision.Our telematics division specializes in creating user-friendly GPS tracking devices that enhance fleet management across various sectors such as logistics, agriculture, car sharing, construction, and more. Teltonika is at the forefront of technological advancement, setting new benchmarks in the telematics industry.This role offers you the chance to enhance your sales expertise, deepen your product knowledge, and achieve significant financial rewards. Your responsibilities will include:Conducting market research to identify potential growth opportunities.Establishing and nurturing long-lasting relationships with clients through regular communication, presentations, and site visits.Crafting compelling commercial proposals and securing contracts to meet sales targets.Representing Teltonika Telematics at exhibitions and conferences internationally.Collaborating with the technical support team and product specialists to fulfill customer needs.Proactively reaching out to new clients via cold calls, emails, and LinkedIn.Utilizing a CRM system to manage accounts, leads, contacts, and sales opportunities effectively.

Jan 30, 2026

Apply

Sales Project Assistant at SGS | Bogotá

SGS S.A.

Full-time|On-site|Bogotá

Join SGS as a Sales Project Assistant in Bogotá, where you'll play a pivotal role in supporting our sales initiatives and project management efforts. This full-time position offers an exciting opportunity for professionals looking to advance their careers in a dynamic environment.

Jan 26, 2026

Apply

Sales Closer

ELVTR

Full-time|Remote|Remote — Colombia

Join ELVTR, a leading online education platform that offers live courses taught by industry experts from prestigious global companies. Our distinctive approach to education provides exceptional value to our students. As we expand our team in Brazil, we remain aligned with our primary markets in North America and the UK.Position Overview:We are looking for a skilled Sales Closer to become part of our dynamic sales team. In this role, you will be responsible for finalizing deals with warm leads who have scheduled their calls, eliminating the need for cold calling or lead generation. This environment is focused on high-ticket sales, and your success will be rewarded with substantial performance-based bonuses.This is a full-time remote position, available to candidates throughout Colombia.This opportunity is a perfect fit for you if:You excel at Closing: You have a proven track record of sealing deals and thrive in a high-stakes, high-reward setting.You Foster Relationships: You recognize that sales go beyond transactions; they are chances to cultivate long-term connections.You are Self-Motivated: You possess the drive to achieve and surpass targets without needing external pressure.You are a Team Player: You understand that while individual achievements are important, collaboration is essential for overall success.Requirements:Sales Closing Expertise: Engage with pre-booked warm leads to finalize high-ticket sales.Client Relationship Development: Build and maintain strong relationships with potential clients by understanding their needs and aligning our offerings accordingly.Performance Monitoring: Track your sales metrics and consistently strive to exceed targets.CRM Management: Accurately log call data and customer interactions in our CRM system for effective tracking and reporting.Team Collaboration: Collaborate closely with sales and customer service teams to ensure a seamless client experience.Feedback Contribution: Provide valuable insights to the marketing and production teams based on customer feedback.Qualifications:Educational Background: A Bachelor’s degree in Business, Marketing, or a related field is preferred.Language Proficiency: Exceptional English communication skills, both written and verbal, are essential.Tech-Savvy: A solid understanding of modern online sales-enabling technologies is necessary for efficiently navigating various platforms and tools.High Cognitive Skills: Ability to intellectually engage with our educated customer base, demonstrating an in-depth understanding of our solutions.

Feb 27, 2026

Apply

Ecommerce Customer Service Manager & Corporate Sales Specialist

Careers Activate Talent

Full-time|Remote|Remote — Colombia

Position Overview:As the Ecommerce Customer Service Manager, you will serve as the primary support for resolving inbound customer inquiries related to orders, accounts, and overall customer experience. This role entails developing communication scripts for phone and email interactions, as well as spearheading initiatives to enhance everyday processes. You will supervise the daily activities of customer service representatives and conduct formal training sessions for new hires, alongside ongoing coaching. By optimizing customer support efficiency and effectiveness, you contribute significantly to upholding the company's reputation and success in the competitive online marketplace. Corporate Sales Specialist:In this role, you will engage in both inbound and outbound corporate sales. Our strategy for 2024 has focused solely on inbound leads, targeting $1.5 million without making any sales calls. We aim to double our overall revenue this year to $3 million without additional sales initiatives, ultimately reaching a sales goal of $5 million supported by national TV, social media, Google Ads, and email marketing, along with the implementation of outbound sales efforts. Key Responsibilities: Lead and mentor a remote team of customer service representatives to provide an exceptional customer experience. Monitor and oversee outbound interactions of customer service representatives. Ensure timely and personalized resolution of customer inquiries. Assist customers with purchasing decisions, including upselling and presenting suitable alternatives. Build trust and rapport with customers through effective communication. Maintain ongoing relationships with clients through proactive outreach. Develop a comprehensive understanding of products and sales techniques; become a product expert. Solicit customer feedback to enhance service and improve the online shopping experience. Troubleshoot customer issues encountered in the digital self-service experience. Collaborate closely with relevant stakeholders to address customer-facing challenges. Prepare and present quarterly analyses of customer service performance. Assist existing CX agents in managing FedEx claims to ensure expedient resolutions. Monitor suspicious transactions and provide evidence to dispute chargeback queries. Work with the marketing team to ensure accuracy of product details on the company website. Keep the CX team updated on inventory adjustments promptly. Conduct performance assessments of customer service representatives and provide constructive feedback.

Jun 18, 2025

Create account — see all 662 results

Browse all companies, explore by city & role, or SEO search pages. View directory listings: all jobs, search results, or location & role pages.