Qualifications
Intake Sales Leadership Lead, manage, and coach a team of legal intake specialists (both in-office and remote). Establish and implement sales standards, scripts, and intake processes. Drive conversion rates of inbound leads into signed clients. Monitor call handling, follow-up, and closing techniques. Evaluate calls and provide continuous coaching and performance feedback. Legal Intake Oversight Ensure accurate screening, qualification, and documentation of potential cases. Uphold compliance with firm intake standards and legal regulations. Oversee seamless case handoff to pre-litigation teams post sign-up. Serve as an escalation point for complex or high-value intake issues. Performance Metrics & Reporting Monitor and analyze intake KPIs (conversion rates, call volume, response times, signed cases, lead quality). Generate performance reports for firm leadership. Identify trends, gaps, and areas for improvement. Implement data-driven strategies to enhance efficiency and outcomes. Operations & Process Improvement Develop, refine, and enforce intake standard operating procedures (SOPs). Collaborate with Marketing to assess lead quality and optimize campaigns. Partner with Operations, Pre-Litigation, and Litigation teams. Assist in hiring, onboarding, and training intake personnel.
About the job
Join Block LLP as a seasoned Legal Intake Manager, where you will spearhead our intake department, guiding both in-person and remote team members. This crucial role demands a solid background in sales, legal intake, and team leadership, focusing on enhancing conversions, coaching performance, and upholding exceptional client service standards.
The Legal Intake Manager plays a pivotal role in delivering a professional, empathetic, and sales-oriented experience to potential clients from their initial contact to sign-up.
About Block LLP
Block LLP is a dynamic and forward-thinking law firm dedicated to providing exceptional legal services. We value innovation, teamwork, and a client-centric approach, creating a supportive environment where our professionals can excel and grow.