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Experience Level
Entry Level
Qualifications
Qualifications:Bachelor's degree in Information Technology or a related field is preferred. Previous experience in a technical support or customer service role is advantageous. Basic understanding of computer hardware, software, and networking concepts. Familiarity with Windows and/or macOS operating systems. Exceptional communication skills with the ability to explain technical concepts to non-technical users. Strong problem-solving abilities and the capability to perform under pressure in a dynamic environment. Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent are a plus but not mandatory. Eagerness to learn and adapt to emerging technologies and processes.
About the job
As a Level 1 IT Support Specialist at vbp, you will be the initial point of contact for users requiring technical assistance with software applications, hardware, and various IT-related challenges. Your responsibilities will encompass troubleshooting issues, diagnosing problems, and delivering effective solutions to ensure an optimal user experience. This position demands exceptional communication skills, a customer-focused mindset, and a fundamental understanding of IT principles.
Key Responsibilities:
Install and configure hardware, software, systems, networks, printers, and scanners.
Diagnose and troubleshoot hardware, software, and network issues.
Monitor and maintain computer systems and networks.
Set up user accounts for new team members.
Repair and replace equipment as necessary.
Test new technologies and solutions.
Maintain desktops, laptops, printers, and peripherals.
Perform routine maintenance, updates, and backups.
Collect user feedback to improve training materials.
Document support tickets and solutions efficiently.
Maintain records of IT incidents and service requests to identify trends and improve support processes.
Generate reports to analyze recurring issues.
About vbp
At vbp, we are dedicated to providing exceptional IT solutions and support to our clients. Our team values innovation, collaboration, and a strong commitment to customer satisfaction. Join us and be part of a forward-thinking company that fosters professional growth and development.
Join the AvePoint Team!At AvePoint, we are not just another tech company; we are a global leader in data security, governance, and resilience. We empower organizations to collaborate securely with confidence, and our innovative solutions are trusted by over 25,000 clients worldwide, spanning platforms such as Microsoft, Google, and Salesforce. Our extensive …
About AvePoint: AvePoint is at the forefront of data security, governance, and resilience, providing innovative solutions that extend beyond traditional methods. With a commitment to enhancing collaboration, we empower over 25,000 customers globally to secure, prepare, and optimize their data across various platforms such as Microsoft, Google, and Salesforce. Our extensive global channel partner program comprises approximately 5,000 managed service providers, value-added resellers, and systems integrators, with our offerings available in over 100 cloud marketplaces. Discover more at www.avepoint.com. At AvePoint, we prioritize investing in our team. Our culture is built on agility, passion, and collaboration, enabling you to shape your career, make a meaningful impact, and take charge of your future. What You Will Be Doing: As a Sales and Renewal Representative, your primary responsibility will be to demonstrate the value of renewing annual maintenance contracts to our existing customers, ensuring timely renewals. This role demands a blend of sales acumen, effective value communication, organizational skills, and exceptional customer service. Your key responsibilities will include: Managing sales processes for existing customers Facilitating timely renewals for current customers Collaborating with sales executives on account management and potential opportunities Coordinating with internal and external business teams, including legal and accounting Maintaining diligence in forecasting and managing ongoing and upcoming sales Following up with quoted customers until renewals are successfully closed Tracking cancellation rates and understanding reasons for cancellations Keeping up-to-date with current products and pricing to effectively close sales Identifying and transferring leads to the sales department
Full-time|On-site|Cebu, Central Visayas (Region VII), Philippines
Key Responsibilities:• Manage intricate support inquiries and serve as a primary escalation point for internal issues.• Configure and enhance Zendesk functionalities, including automation, triggers, macros, and AI-driven workflows.• Diagnose and resolve challenges related to APIs, integrations, continuous localization, and workflow automation.• Collaborate with Product Teams and Developers to identify bugs, test new features, and enhance user experiences.• Develop and maintain onboarding materials, internal workflows, and help center documentation.• Design scalable support processes and assist in team expansion across European offices.• Mentor junior support team members and disseminate best practices.
AvePoint is hiring a Talent Acquisition Specialist in Cebu, Philippines. This position is part of the local Talent Acquisition Team and focuses on supporting recruitment and talent branding efforts as the company grows. Role overview This role centers on hands-on recruitment work and offers the chance to influence hiring outcomes across AvePoint’s business units in the Philippines. Collaboration, adaptability, and a willingness to learn are important in this position. The team values practical problem-solving and a supportive approach to both candidates and colleagues. What you will do Build knowledge of AvePoint’s business units in the Philippines to inform recruitment work. Support recruitment activities, aiming to improve the quality and fit of new hires. Assist in implementing talent acquisition strategies to attract skilled professionals and help drive business growth. Work with hiring managers to ensure a smooth and positive candidate experience. Participate in all stages of the recruitment process, from sourcing to onboarding, across multiple teams. Contribute to talent branding projects and team-driven initiatives. AvePoint develops solutions for data security, governance, and resilience, serving over 25,000 organizations worldwide. The company’s Confidence Platform supports collaboration environments such as Microsoft, Google, and Salesforce. AvePoint’s partner network extends to more than 5,000 managed service providers, resellers, and systems integrators, with solutions available in over 100 cloud marketplaces. More information is available at www.avepoint.com.
The Veterinary Services and Training Specialist plays a crucial role in delivering technical support to our Sales and Farm clients, focusing on disease control and optimized management of swine and poultry. This position is essential for enhancing customer retention and driving sales growth.Key Responsibilities:Technical Support for Farm SegmentA. Prospecting PhaseAssist Territory Business Managers in evaluating the health status of livestock for potential farm customers.Conduct thorough profiling based on actual farm performance metrics, comparing them to recognized standards.Analyze herd/flock health data to pinpoint veterinary needs for prospective customers.Provide tailored recommendations based on identified needs.Collaborate with Territory Business Managers to develop engagement plans for prospects.Support sales teams during product presentations and launches.B. Trial PhaseUtilize gathered data to inform feeding trials addressing identified health issues.Collaborate with Nutrition Services & Training Specialists on trial protocol design and implementation.Generate reports and updates on ongoing feeding trials.C. Maintenance PhaseIdentify strategies for account development and maintenance.Monitor health status of farm customers, including disease occurrence and necropsies to determine causes of health issues.Prepare comprehensive reports post-farm visits, addressing general and specific situations.Conduct training sessions and seminars for farm staff on swine and poultry management.Provide solutions for health-related concerns, recommending vaccination and treatment plans when necessary.Facilitate disease diagnosis by submitting samples to diagnostic laboratories as needed.Technical Support for Distribution Market SegmentOffer technical assistance to Agri-Center customers regarding animal health issues, including vaccination and medication recommendations.Lead training and seminars on swine/poultry diseases and management for current and prospective customers.
Role OverviewAs a Payroll Specialist, you will play a crucial role in ensuring the accurate and prompt processing of payroll, navigating complex payroll issues, and maintaining compliance with Australian payroll regulations. Your collaboration with the Finance team will be vital in enhancing our payroll processes and knowledge base.Key ResponsibilitiesAct as the main point of contact for all payroll system inquiries.Effectively triage and prioritize payroll-related support requests.Generate precise monthly payroll reports that comply with local regulations and company requirements.Address intricate payroll issues, including leave calculations and exit calculations for departing employees.Ensure accuracy in accrual systems.Stay informed about updates in Australian payroll legislation (ongoing CPE will be provided).Collaborate with Finance Business Partners to ensure timely and accurate payroll preparation.Contribute to the development of a comprehensive payroll knowledge base.
This Data Specialist position supports a medical device project in Cebu City, Cebu, Philippines. The role follows a hybrid work setup, with onsite presence required during the probationary period. The schedule runs from 8PM to 5AM, Monday through Friday, with weekends off. The support provided is voice-based. Key Responsibilities Data management: Gather, clean, and organize large datasets. Maintain data integrity and ensure compliance throughout all processes. Data analysis and reporting: Use advanced statistical methods to identify trends. Build reports and dashboards aimed at executive-level audiences. System maintenance: Develop and maintain data models, data warehouses, and databases to support daily business operations. Data accuracy: Review data for errors, correct inconsistencies, and conduct regular audits to keep information reliable. Technical support and collaboration: Collaborate with other teams to understand their data requirements. Train colleagues on data software tools as needed. Work Arrangement Hybrid setup: onsite required during probation Voice support role Monday to Friday, 8PM–5AM shift Weekends off Location and Start Date Cebu City, Cebu, Philippines Start date: ASAP
Eram Talent is on the lookout for an enthusiastic and experienced Media & Communications Specialist with a focus on Upstream & Gas to become a pivotal part of our dynamic team in Saudi Arabia. This role involves the strategic development and implementation of communication initiatives that effectively showcase our company’s endeavors, projects, and milestones in the upstream and gas industries.The successful candidate will collaborate closely with both technical teams and senior management to create engaging narratives, produce content across diverse media platforms, and cultivate relationships with key stakeholders, including media personnel. This role is vital in amplifying our presence and reputation within the sector.Should you be selected, your primary work location will be onsite in Saudi Arabia.
Join our innovative team at tasq-work as a Technical Help Desk Specialist for a leading Telecommunications voice account in Cebu City. In this role, you will manage inbound calls related to internet service issues, providing prompt resolutions through remote troubleshooting or field support. Your expertise will help us achieve outstanding service levels and enhance customer satisfaction. Key Responsibilities:Handle inbound customer inquiries regarding broadband, fiber, and internet connectivity challenges.Drive sales by cross-selling and upselling telecom plans during customer interactions.Identify and troubleshoot issues such as loss of connectivity, slow internet speeds, and device failures.Perform remote diagnostics, including modem and ONT resets, profile refreshes, and configuration checks.Guide customers through basic device inspections and reboot procedures.Document, track, and resolve issues using CRM and ticketing systems.Escalate complex issues to field engineers or the NOC with accurate diagnostics.Work collaboratively with internal teams to meet repair SLAs and turnaround times.Provide timely updates to customers while managing their expectations effectively.Maintain high standards of call quality and documentation, ensuring regulatory compliance.
Customer Success Specialist (Hybrid – Cebu)Ready to elevate your career?As a Customer Success Manager (CSM) at AMCS, you'll be a trusted advisor and strategic partner to our customers throughout the APAC region. Your mission is to maximize customer value from AMCS solutions, driving adoption, retention, and growth. You will proactively engage with key stakeholders, analyze accounts to uncover business priorities, and pinpoint opportunities for expansion. This role is crucial in aligning AMCS capabilities with customer objectives, fostering enduring partnerships, and delivering measurable outcomes.Why Choose AMCS?At AMCS, we offer more than just jobs—we provide purpose-driven careers. Join a rapidly growing, innovative company that is transforming how industries manage resources, minimize waste, and streamline operations. Our culture emphasizes connection—to our mission, our customers, and each other. We nurture a collaborative, entrepreneurial environment where your ideas and contributions are valued.In the ANZ region, you will report directly to the Director of Customer Success, playing a pivotal role in steering the next phase of strategic growth. AMCS has made targeted acquisitions that position us as the market leader in Performance Sustainability across ANZ, and you will be at the forefront of expanding our presence, deepening customer relationships, and unlocking new opportunities in ESG, EHS, and operational excellence.What’s in Store for You?Hybrid work setup (3 days onsite in Cebu, 2 days remote)Health insurance from Day 1 (for you + 3 dependents)Complimentary food & coffee onsite (fuel for your creativity!)Convenient shuttle service for easy commutes25 days of leave (yes, you read it correctly)Career advancement within a global team that values innovation and collaborationYour Responsibilities1. Customer Engagement & Relationship ManagementAct as the primary contact for assigned accounts, cultivating deep relationships with decision-makers and influencers.Conduct regular Executive Business Reviews (EBRs) to align AMCS solutions with customer goals and demonstrate ROI.Develop multi-threaded relationships across customer organizations to enhance engagement and mitigate churn risk.
Join Wing, a pioneering company reshaping the future of work globally! We are in search of a motivated Lead Generation Specialist to help us build outstanding teams and streamline operations for our clients. In this pivotal role, you will develop and nurture positive relationships with potential clients, leveraging various channels to source leads and enhance our sales initiatives. Responsibilities include managing a robust database of prospects, coordinating with our sales and marketing teams, and conducting market research to refine our strategies. If you are proactive, tech-savvy, and possess exceptional communication skills, we want to hear from you!
Role OverviewAs a Level 1 IT Support Specialist at vbp, you will be the initial point of contact for users requiring technical assistance with software applications, hardware, and various IT-related challenges. Your responsibilities will encompass troubleshooting issues, diagnosing problems, and delivering effective solutions to ensure an optimal user experience. This position demands exceptional communication skills, a customer-focused mindset, and a fundamental understanding of IT principles.Key Responsibilities:Install and configure hardware, software, systems, networks, printers, and scanners.Diagnose and troubleshoot hardware, software, and network issues.Monitor and maintain computer systems and networks.Set up user accounts for new team members.Repair and replace equipment as necessary.Test new technologies and solutions.Maintain desktops, laptops, printers, and peripherals.Perform routine maintenance, updates, and backups.Collect user feedback to improve training materials.Document support tickets and solutions efficiently.Maintain records of IT incidents and service requests to identify trends and improve support processes.Generate reports to analyze recurring issues.
Role OverviewAs a Senior Document Writer at VBP, you will play a pivotal role in crafting high-quality documentation that enhances the effectiveness of our products and services. Your expertise will be instrumental in producing clear, engaging user guides, precise task instructions, and detailed workflow overviews, ensuring that all client processes are accurate, current, and tailored to VBP clients' needs. You will also lead the charge in upholding documentation standards, sharing best practices, and providing mentorship to foster consistency and continual enhancement across all documentation initiatives.Key Responsibilities:Collaborate with the Onboarding Team and Client Collaboration Stream to accurately document initial tasks for newly onboarded clients, including updates or process modifications.Create clear and accessible documentation, including:Swimlane diagrams outlining process flows with defined roles and responsibilities.Step-by-step procedures and task instructions.Comprehensive process manuals providing in-depth guidance on systems and tools.Document current processes, ensuring they are precise, complete, and up-to-date.Utilize visuals, such as images, diagrams, and charts, to improve user comprehension.Transform training videos into organized, user-friendly process manuals.Assist in onboarding activities by providing necessary documentation for a seamless transition into business-as-usual operations.Design and implement a robust policy and controls framework to facilitate scalability and transition to a shared services finance center of excellence.Identify process gaps and suggest improvements across expense capture, workflow solutions, and delegations of authority.Collaborate with the Group Financial Control team to ensure alignment of policies and procedures with accounting standards, regulatory mandates, and operational delivery.Develop business requirement definition documents to outline requirements and expected outcomes, ensuring effective handover and execution.Support discovery phases to define requirements and promote a structured onboarding approach.Ensure alignment with engagement and resource models to promote efficient service delivery and clear accountability.Champion documentation standards, governance, and ongoing improvement to maintain consistency, quality, and scalability in all documentation.Complete specific tasks to document client processes and maintain/update the client intranet.
Role OverviewAs the Procurement Lead at VBP, you will play a pivotal role in optimizing our procurement processes. Your expertise will ensure that the organization acquires high-quality goods and services at competitive prices, while adhering to compliance standards. This position encompasses strategic sourcing, supplier relationship management, and ongoing improvement initiatives aimed at enhancing procurement efficiency and effectiveness.Key Responsibilities:Formulate and implement procurement strategies that align with VBP's strategic business objectives and financial targets.Oversee the complete procurement process from supplier sourcing and selection to contract negotiation and management.Assess and qualify potential suppliers, maintaining a comprehensive database of preferred vendors.Evaluate supplier performance, resolve issues, and cultivate strong partnerships.Conduct market research to uncover trends and identify opportunities for cost reduction.Lead procurement initiatives, focusing on process optimization and the adoption of best practices.Collaborate with cross-functional teams to ensure alignment on procurement requirements and specifications.Deliver training and guidance to team members regarding procurement policies and procedures.Analyze procurement data to support informed decision-making and enhance purchasing processes.
Join Wing as a Remote Digital Marketing Specialist! Wing is dedicated to revolutionizing the future of work for businesses around the globe. We aim to be the premier destination for companies seeking to assemble elite teams and automate their operations.In this pivotal role, you will play an integral part in driving our marketing efforts forward. We are excited to welcome a Digital Marketing Specialist who can start immediately!Key Responsibilities:1. Manage and update digital content, including videos and graphics, ensuring a vibrant online presence.2. Design, implement, and oversee digital marketing campaigns across multiple platforms.3. Maintain brand consistency across all channels and touchpoints.4. Organize events and promotions to boost customer interaction and engagement.5. Oversee the contact database and support lead generation initiatives.6. Research and identify potential influencers and partners for strategic collaborations.7. Set up accounts and coordinate with affiliates while managing their payouts.8. Analyze KPIs, adjust bids or budgets, and assess keyword performance.9. Gather audience insights and collaborate with internal teams to develop a compelling content strategy.10. Create detailed progress reports to track and evaluate marketing campaign success.11. Conduct competitive research on industry trends and promotional strategies.12. Implement SEO best practices and perform keyword analysis.13. Handle general administrative tasks as required.14. Utilize content optimization tools to enhance website performance.15. Undertake additional tasks as needed.
Join Our Dynamic Team as a Remote E-Commerce Specialist!At Wing, we are on a mission to revolutionize the future of work for businesses around the globe. We aim to be the go-to partner for companies aspiring to build exceptional teams and streamline their operations effortlessly.We are currently seeking an E-Commerce Specialist to join our team immediately!Duties and Responsibilities:1. Oversee the overall management of our website, ensuring an optimal user experience.2. Address customer inquiries and concerns while assisting them with their selections.3. Enhance product listings through detailed descriptions, engaging visuals, and precise specifications.4. Cultivate customer relationships and establish partnerships with content creators, influencers, and complementary businesses.5. Collaborate with internal teams to develop creative concepts, layouts, and promotional initiatives.6. Strategically set pricing based on market trends and sales objectives.7. Monitor stock levels and liaise with suppliers and logistics partners to ensure availability and timely delivery.8. Create and manage PPC advertising campaigns and boost social media engagement.9. Perform ad hoc tasks as required.
Full-time|Remote|Remote — Cebu, Central Visayas, Philippines
Join Schneider Innovations, a rapidly expanding U.S.-based brand group and leading Amazon seller in medical consumables, personal safety equipment, and healthcare products. We manage a diverse portfolio catering to both consumer and institutional clients throughout North America and Europe via eCommerce and B2B platforms.We are seeking a dynamic B2B Lead Generation Specialist who will take charge of the upper funnel in our B2B sales process.This pivotal role focuses on attracting qualified leads, scheduling meetings, and enhancing our sales pipeline through strategic outbound initiatives and effective inbound conversion tactics.Key ResponsibilitiesOutbound Lead Generation (Primary Focus)Develop and refine Ideal Customer Profiles (ICPs) and buyer personas.Research and compile targeted B2B prospect lists.Implement cold email and LinkedIn outreach campaigns.Craft and test outbound messaging, subject lines, and calls to action (CTAs).Conduct A/B testing to enhance response rates and meeting bookings.Establish scalable outbound playbooks segmented by industry.Deliver sales-qualified leads (SQLs) with comprehensive context and qualification.Inbound Conversion & Funnel Optimization (Secondary)Collaborate with SEO and design teams to boost landing page conversion rates.Enhance HubSpot forms, UTMs, and lead attribution methodologies.Refine lead capture quality from incoming traffic.HubSpot Usage (Execution-Level Only)Manage lists, segmentation, and lifecycle stages effectively.Establish foundational workflows for lead routing and nurturing.Monitor MQL to SQL conversion rates and meeting performance through dashboards.Maintain CRM accuracy through deduplication and field verification.Sales CollaborationEnsure seamless and consistent lead handoff to the Sales team.Gather feedback on lead quality and adjust targeting accordingly.Provide insights into which ICPs, channels, and messages yield optimal results.Success MetricsConsistent influx of qualified MQLs and SQLs monthly.Ongoing improvement in outbound response and meeting rates.Clear visibility into pipeline contributions from lead generation efforts.Trust and prioritization from Sales regarding the leads provided.
Role OverviewJoin our team as a Junior RPA Developer, where your primary goal will be to improve business operations by crafting, developing, and deploying automated processes utilizing Automation Anywhere. This position is pivotal in enhancing efficiency and precision across various business functions.As a Junior RPA Developer, you will collaborate closely with stakeholders to pinpoint automation opportunities, ensuring the delivery of innovative solutions. Your contributions will be essential in streamlining workflows, minimizing operational costs, and boosting productivity, all of which are vital for our organization's growth and success.
