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Level 3 Technical Engagement Lead at DataStealth | San Francisco

DataStealthDataStealth HQ
On-site Full-time

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Experience Level

Experience

Qualifications

Key Responsibilities:Serve as the primary technical contact for escalated customer incidents and service requests via phone, email, and chat. Diagnose and resolve complex networking, application, and infrastructure issues, including HTTP, DNS, SSL/TLS, VPN, routing protocols, and firewalls. Implement production fixes, execute changes, and oversee the patching process for critical infrastructure and security updates. Continuously monitor system events and alerts, responding to real-time anomalies to ensure optimal system health and performance.

About the job

Shift Time: Mon-Fri, 12pm-8pm

About Us:
At DataStealth, we are pioneers in data security, offering a unified data security platform (DSP) that identifies, classifies, and safeguards sensitive information across diverse environments, be it on-premise, legacy cloud, or modern cloud solutions. Our innovative approach ensures that businesses can operate securely without the need for complicated integrations or alterations to their existing applications. Through the seamless application of advanced data protection strategies, such as tokenization, we guarantee that even in the event of a security breach, sensitive data remains inaccessible to unauthorized users.

Having been recognized for five consecutive years as a Great Place to Work, we stand as one of the fastest-growing cybersecurity software firms globally. Our talented team excels in delivering patented technology that empowers our large enterprise clientele to tackle intricate data security challenges with transformative solutions.

Your Role:
As a Level 3 Technical Engagement Lead, you embody the perfect blend of technical expertise and interpersonal skills. You are not merely a ticket closer; you are the architect of the customer experience. Your understanding of enterprise-level security complexities allows you to communicate clearly with non-technical stakeholders. Whether managing critical incidents or deploying essential security patches, you remain composed and focused. You take pride in being the essential link between cutting-edge technology and the users who depend on it.

About DataStealth

DataStealth is a leader in data security solutions, providing a comprehensive platform that protects sensitive data across all environments. With a commitment to innovation and customer satisfaction, we empower businesses to operate securely and efficiently.

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