About the job
Join the AvePoint Team!
At AvePoint, we are not just another tech company; we are a global leader in data security, governance, and resilience. We empower organizations to collaborate securely with confidence, and our innovative solutions are trusted by over 25,000 clients worldwide, spanning platforms such as Microsoft, Google, and Salesforce. Our extensive partner network includes around 5,000 managed service providers and resellers, making our solutions widely accessible across more than 100 cloud marketplaces. To explore more about us, visit www.avepoint.com.
We believe in investing in our people. Our culture promotes agility, passion, and teamwork. Here, you can shape your career, make a significant impact, and take charge of your future. Unleash your potential with us!
Your Role:
As a Maintenance Renewal Specialist, your primary responsibility will be to ensure that our valued customers recognize the importance of renewing their annual maintenance contracts on time. This role blends sales expertise with a strong customer service focus, requiring exceptional organizational skills and a knack for delivering value.
Key Responsibilities:
- Manage and nurture relationships with existing customers to drive sales.
- Facilitate timely contract renewals for our current clientele.
- Collaborate with sales executives to enhance account management and identify potential opportunities.
- Coordinate effectively with internal departments (legal, accounting) and external teams.
- Exercise diligence in forecasting and tracking ongoing and upcoming sales activities.
- Follow up with customers who have received quotes until renewals are successfully closed.
- Monitor cancellations and gather insights on reasons for customer attrition.
- Maintain up-to-date knowledge of our products and pricing to facilitate successful sales closures.
- Identify potential leads and refer them to the sales department.
