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Qualifications
Proven experience in managed services or a similar technical support role. Strong knowledge of telecommunications systems and technologies. Excellent problem-solving skills and the ability to work independently. Outstanding communication abilities to liaise with clients and team members effectively. Relevant certifications in networking or telecommunications (e.g., CCNA, CompTIA Network+).
About the job
As a Managed Services Engineer – Tier 3 at AireSpring, you will play a crucial role in delivering exceptional managed services to our clients in the telecommunications sector. This position offers the flexibility of a remote work environment, allowing you to manage and resolve complex technical issues, ensuring optimal service delivery and customer satisfaction.
Your expertise will contribute to maintaining high service levels and enhancing client relationships. Join us if you are passionate about technology and eager to make a significant impact in a dynamic team.
About AireSpring
AireSpring is a leading provider of managed services and advanced telecommunications solutions. Our commitment to innovation and customer satisfaction drives us to deliver unparalleled service to our clients. With a focus on technology and a passion for excellence, we empower businesses to thrive in a competitive landscape.
Join the elite team at Marcus Evans, where we specialize in curating extraordinary hospitality experiences for an exclusive clientele. Our services encompass the most exhilarating sports, cultural, and entertainment events globally, including the likes of Formula One, the Masters, and Wimbledon, all paired with luxurious accommodations such as five-star hote…
Full-time|Remote|Remote — Islamabad, Islamabad Capital Territory, Pakistan
Job Overview: At Creative Chaos, we are on the lookout for a motivated and detail-oriented Inbound Sales Development Representative (SDR) to oversee all incoming sales inquiries. In this role, you will play a vital part in engaging potential clients, qualifying leads, and arranging meetings with our Account Executives (AEs).Key Responsibilities:Timely Response: Engage with inbound leads promptly (within established SLAs).Initial Outreach: Utilize personalized emails, phone calls, and SMS to connect with prospects.Meeting Coordination: Schedule meetings between qualified prospects and AEs using HubSpot Meetings.CRM Management: Ensure accurate logging of all activities, notes, and lead dispositions in HubSpot.Lead Nurturing: Engage with cold leads who may not be ready to make a purchase—integrate them into follow-up cadences or coordinate with marketing.Monitoring and Triage: Manage website contact forms, inbound calls, demo requests, and email inquiries efficiently.Collaboration: Work closely with AEs to guarantee seamless handoffs and calendar alignment.Feedback Provision: Offer insights to marketing and sales teams regarding lead quality and patterns.
Our Mission and OpportunityAt Brightwheel, we believe that early education is pivotal for positive childhood outcomes, serving as a vital resource for working families and representing a $175 billion market that has yet to fully embrace modern technology. Brightwheel stands as the leading platform in early education, cherished by millions of educators and families each day. We are proud to be a three-time Cloud 100 company, supported by top-tier investors including Addition, Bessemer, Emerson Collective, Lowercase Capital, Notable Capital, and Mark Cuban.About Our TeamOur team is composed of passionate, talented individuals who prioritize customer satisfaction. We live by our Leadership Principles in our daily work and corporate culture. Operating as a distributed team, we have remote employees across all U.S. time zones, as well as select offices in the U.S. and internationally.Your ProfileBrightwheel is on the lookout for energetic go-getters eager to meet ambitious sales targets. You are disciplined, tenacious, and ready to make over 100 cold calls daily to early education centers, infusing energy and positivity into each interaction. Whether you have experience in a commission-based role or are looking to kickstart your sales career, your adaptability to change and enthusiasm for joining a fast-growing team is essential.Your ResponsibilitiesMake 100+ cold calls each dayUtilize discovery questions, active listening, and knowledge of competitors to identify prospects' challenges and demonstrate how Brightwheel can provide solutionsArrange product demonstrations to be conducted by an Account Executive with potential clientsEnsure prospects confirm their attendance for scheduled demonstrations, managing reschedules as necessaryMaintain an organized and accurate sales pipeline while regularly reviewing key metricsWork closely with your manager to identify improvements in your sales process; be receptive to coaching and feedbackContribute to a positive and high-achieving team culture
Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan
Inbox Business Technologies seeks a Sales Support Executive - International Solutions to help drive B2B sales for IT services, system integration, and managed service provision. This role is based onsite in Islamabad and focuses on supporting international sales efforts by preparing proposals, presentations, and maintaining clear communication with both clients and internal teams. Role overview The Sales Support Executive works closely with pre-sales, delivery, product, and finance teams to turn client requirements into business cases and solution narratives. Attention to detail and strong organizational skills are important, as the position involves managing various documents and coordinating across departments for IT solutions including cloud and cybersecurity services. Main responsibilities Assist with international sales activities for IT solutions and services, including cloud and cybersecurity offerings. Translate client needs into business opportunities, solution stories, and supporting documentation. Coordinate with internal teams to gather information for proposals and presentations. Prepare and compile proposals, including responses to RFQs and RFPs, statements of work, and pricing details. Support the submission process for proposals and related documents. Create client-facing PowerPoint presentations that clearly communicate solution value. Maintain professional communication with clients and internal stakeholders, primarily via email. Track and report on sales activities using Excel, including managing pipelines, proposal status, and follow-ups. Use CRM tools for opportunity management, follow-ups, notes, and tracking. Requirements 2–4 years of experience in sales support or pre-sales coordination for IT services, system integration, managed services, or technology consulting. Experience preparing proposals, responding to RFQs and RFPs, and creating client presentations in PowerPoint. Strong written and verbal communication skills with the ability to coordinate across teams and stakeholders. Proficiency in Excel and PowerPoint. Comfort working with numerical data and reporting tasks. Full-time onsite role in Islamabad, or immediate willingness to relocate. Desirable skills Understanding of cloud, cybersecurity, infrastructure, GRC, and IT solutions. Experience with bid or RFP portals and structured proposal processes. Basic familiarity with CRM systems. Commitment to diversity and inclusion Inbox Business Technologies is an equal opportunity employer. The company welcomes applications from candidates of underrepresented backgrounds and aims to create an inclusive workplace where every team member is respected and valued.
Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan
Inbox Business Technologies is seeking a dynamic Assistant Manager – International Sales to enhance our B2B solution/service selling capabilities within an IT Services / System Integrator (SI) / Managed Service Provider (MSP) framework. This role involves substantial proposal development and necessitates adept stakeholder coordination, a solution-oriented approach, and the ability to facilitate international customer interactions concerning cloud infrastructure, cybersecurity, ERP ecosystems (Oracle / SAP / Odoo), and other related IT services.ResponsibilitiesDrive the execution of international sales for IT Services / SI / MSP products and solutions.Identify and engage potential clients, transforming their needs into opportunities, tailored solution narratives, and compelling business cases.Collaborate closely with internal teams (pre-sales, delivery, product, finance, etc.) to gather insights and inputs.Develop and oversee the creation of high-quality proposals, including:Responses to RFPs/RFQs, SoWs, and compliance matrices (as relevant).Commercial and technical proposal packaging (with stakeholder collaboration).Create impactful client presentations and pitch decks that resonate with the solution's value proposition.Support account-level coordination to ensure efficient communication and alignment among stakeholders.Maintain opportunity hygiene and follow-ups, utilizing CRM tools as required.Conduct market and competitive analysis to refine strategic positioning (desirable).Exhibit strong ownership, prioritization, and execution in a target-driven environment.RequirementsA Bachelor’s degree in Business, IT, Engineering, Management, or a related field.At least 5 years of experience in a relevant role within an IT Services / SI / MSP / Tech Consulting environment.Proven experience in proposal development and delivering customer-facing presentations.Understanding of B2B solution/service selling and stakeholder-driven sales support.Exceptional communication, coordination, and documentation skills.Willingness to work on-site in Islamabad (remote work is not preferred).Preferred Attributes (Desirable)Familiarity with solutions in Cybersecurity, Cloud Infrastructure, and ERP ecosystems (Oracle / SAP / Odoo), as well as licensing and managed services.Strong ability in PowerPoint and proposal storytelling (structuring, clarity, persuasive writing).Analytical mindset and experience in reporting.Knowledge of bid/RFP portals and structured proposal workflows.Experience with CRM tools.Equal Opportunity Employer
Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan
Inbox Business Technologies Limited is on the lookout for a seasoned and results-oriented Sales Head for the Northern region. In this pivotal leadership role, you will be responsible for steering enterprise ICT sales operations, driving substantial annual revenues, and enhancing relationships with key enterprises while broadening our market presence in vital sectors, particularly in Telecom, Government, and Financial Services Industries.The ideal candidate will possess extensive expertise in the Huawei Products and Services Portfolio, specifically focusing on the Enterprise Business Group (EBG) offerings, such as Networking, Storage, and Cloud solutions. A robust reputation and established presence in the Islamabad/North market are essential.
Marcus Evans, established in 1983, is a leading global business intelligence and event marketing firm, operating from 49 offices across 20+ countries. Based in the UK, we are recognized among the top 20 companies in the UK for exceptional work/life balance.Our diverse portfolio includes Summits, Conferences, and Online Events that provide high-level content and networking opportunities, connecting key decision-makers around the world. Our clientele consists of C-level executives from 98% of the Fortune 1000 companies, representing various industries such as healthcare, legal, pharmaceuticals, investments, and energy.We seek motivated, enthusiastic, and passionate individuals to join our Conference division, focusing on B2B event sales in the Middle East and APAC regions. Located in Islamabad, successful candidates will benefit from remarkable career growth and uncapped earning potential. Proficiency in English is essential for success in this role.This is an on-site position at our Islamabad office.
Our Mission and OpportunityAt brightwheel, we believe that early education is pivotal in shaping the future of children and supporting working families. With a vast $175 billion market still in need of modern technological solutions, brightwheel stands out as the largest and fastest-growing platform in early education, earning the trust of millions of educators and families daily. Recognized as a three-time Cloud 100 company, we are backed by esteemed investors, including Addition, Bessemer, Emerson Collective, Lowercase Capital, Notable Capital, and Mark Cuban.Our TeamOur team is comprised of passionate, talented individuals who prioritize customer satisfaction. We live our Leadership Principles in every aspect of our work and culture. Our distributed workforce spans across all US time zones, complemented by select offices both domestically and internationally.Who You AreAs a driven sales leader, you excel at nurturing high-performing teams. You're committed to ambitious goals and take accountability for achieving remarkable outcomes. With a growth mindset, you constantly seek improvement through coaching, process enhancements, and innovative strategies. You take full ownership of projects, ensuring successful execution from start to finish, and are energized by the prospect of establishing our new Sales Development team in Pakistan.What You’ll DoLead, coach, and develop a high-performing team of 8–10 Sales Development Representatives (SDRs), fostering a culture of accountability and collaboration.Facilitate hiring processes and growth within the SDR organization, focusing on attracting and retaining top talent.Take ownership of significant objectives aimed at generating new business opportunities.Utilize analytical tools and dashboards to monitor performance, identify areas for improvement, and drive enhancements at both the team and individual levels.Introduce daily routines and process optimizations to boost SDR productivity and conversion rates.Collaborate effectively with Account Executives and cross-functional teams to ensure seamless customer transitions and exceptional experiences.Assist SDRs in skill development for their long-term career progression.
Who We Are:Motive empowers organizations operating in physical environments by providing tools that enhance safety, productivity, and profitability. For the first time, operational teams including safety, finance, and management can integrate their driver, vehicle, equipment, and fleet-related expenditures into a single, efficient system. Leveraging leading-edge AI technology, the Motive platform delivers unparalleled visibility and control, significantly reducing manual workloads through automation and task simplification.With a client base nearing 100,000, Motive caters to a diverse range of industries, from Fortune 500 companies to small enterprises, including transportation, logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.Explore more at gomotive.com.About the Role:As an SMB Outbound Account Executive, you will play a crucial role in driving our largest revenue stream. Our SMB segment constitutes the majority of our customer base, and therefore, we are seeking sales professionals who are competitive, driven, and exceptional communicators. You should be eager to refine your skills, coachable, and relentless in pursuing your sales targets.What You'll Do:Engage in high-volume cold calling, prospecting new business, and making outbound sales calls. This is a full-cycle sales role with an expectation of a high volume of outbound calls and a smaller number of qualified prospects responding.Demonstrate Motive software to potential fleet managers and drivers.Conduct surveys to understand prospects' business pain points, aligning those needs with Motive's solutions.Educate fleet managers and drivers about Motive’s offerings, ensuring they understand their requirements and how to get started with our solutions.Maintain a steady pipeline of qualified prospects and provide accurate revenue forecasts.Strategically plan to meet and exceed business goals and revenue quotas.Develop a deep understanding of our technology platform and operations, utilizing feedback to drive business improvements.
Full-time|PKR 1.5M/yr - PKR 3.3M/yr|On-site|Islamabad, Islamabad, Pakistan
Marcus Evans is a renowned global business intelligence and event marketing firm, established in 1983, with a presence in over 20 countries and 49 offices worldwide. Headquartered in the UK, we are consistently recognized as one of the top companies in the UK for maintaining a healthy work/life balance.We are seeking a driven and ambitious Junior Sales Executive to join our team and play a vital role in attracting new business delegates for our EMEA & APAC Conferences division.With a diverse portfolio of more than 300 annual events, we provide insights into effective strategies and solutions that our clients are currently employing to tackle today's most significant business challenges across various sectors. Our esteemed delegates are innovative thinkers eager for collaboration and solutions to enhance their operations.This position is an excellent opportunity for those looking to launch their careers in business sales. The ideal candidate will have the potential to advance to Senior Level upon meeting specific performance milestones. We are dedicated to recognizing excellence and nurturing future leaders.This role is office-based in our Islamabad location.
Join Marcus Evans, a leading global business intelligence and event marketing company established in 1983, with a presence in over 20 countries and 49 offices worldwide. Our headquarters are located in the UK, where we are recognized among the top 20 companies for work/life balance.At Marcus Evans, we cater to all industry sectors through our innovative Summits, Conferences, and Online Events, delivering high-level content and networking opportunities that connect key decision-makers globally. Our clientele includes C-level executives from 98% of the Fortune 1000 companies across diverse industries including healthcare, legal, pharmaceutical, investments, energy, and packaging.We are seeking motivated, enthusiastic, and passionate individuals to join our Conference division and thrive in B2B event sales within the Middle East and APAC markets. This is an exceptional opportunity for career advancement and unlimited earning potential in our Islamabad office. Proficiency in English is crucial for success in this role.This position is on-site at our Islamabad office and requires support for US working hours from 6 PM to 3 AM.
Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan
Job Title: Senior Recruiter - Sales & Technical HiringJob Type: Full-timeLocation: Lahore/IslamabadTimings: 5 PM - 2 AM PKTRole Summary:The Senior Recruiter will oversee the entire recruitment process with a focus on sourcing talent for Sales and technical positions. This role demands exceptional sourcing skills, stakeholder management, and the aptitude for evaluating both commercial and technical candidates. The successful applicant will be results-oriented, highly organized, and adept at nurturing talent pipelines in a dynamic work environment.Key Responsibilities:Oversee full-cycle recruitment for key Sales roles including Business Development Executives, Account Executives, Sales Development Representatives (SDRs), Territory Managers, and Sales Managers.Assist in recruitment for technical roles, especially NOC (Network Operations Center) and SOC (Security Operations Center) positions.Collaborate with hiring managers to define job requirements, performance expectations, and ideal candidate profiles.Develop and implement effective sourcing strategies utilizing job portals, LinkedIn, referrals, and networking.Conduct resume screenings and initial interviews to evaluate skills, cultural fit, and alignment with the role.Assess candidates for sales positions based on key performance indicators including revenue achievement, pipeline management, and client acquisition.Coordinate technical assessments and work with technical teams during candidate evaluations for NOC/SOC roles.Manage scheduling of interviews, collection of feedback, and maintain communication with candidates throughout the hiring process.Ensure accurate documentation in the Applicant Tracking System (ATS) and maintain necessary records.Foster a positive candidate experience from initial contact through onboarding.Monitor and report on recruitment metrics such as time-to-fill, offer acceptance rates, hiring pipeline status, and quality of hires.Build and sustain proactive talent pipelines for ongoing sales and technical needs.Stay informed on market trends, salary benchmarks, and competitor hiring strategies.Qualifications:Bachelor’s degree in Human Resources, Business Administration, or a related field.5+ years of experience in recruitment, emphasizing Sales hiring, with additional experience in technical recruitment preferred.Strong understanding of sales structures, commission models, targets, and performance metrics.Knowledge of networking, cybersecurity, or IT support roles is advantageous.Proficiency in sourcing candidates through LinkedIn Recruiter, job boards, Boolean search techniques, and referrals.Exceptional communication and stakeholder management abilities.Proficient in conducting interviews and assessing candidates effectively.
Join Metro Makro as a Sales Manager focusing on the HoReCa (Hotel, Restaurant, and Café) and O&I (Office & Industry) sectors. You will lead a team dedicated to driving sales growth while developing strong relationships with key clients in these sectors. This role requires a dynamic individual with a keen understanding of the market trends and the ability to implement effective sales strategies.
Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan
Pakistan Mobile Communication Limited (PMCL) is hiring a Jazz Business Consultant specializing in FTTx Sales. This role focuses on growing the adoption of fiber-to-the-x solutions among business clients in Islamabad. The consultant partners with organizations to understand their connectivity needs and recommends high-speed options that fit their operations. Main responsibilities Identify and pursue new business opportunities to increase FTTx sales Meet with business clients to assess their high-speed connectivity requirements Advise organizations on FTTx solutions tailored to their specific needs Work with internal teams to ensure delivery of effective solutions and ongoing support Location This position is based in Islamabad, Islamabad Capital Territory, Pakistan.
Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan
Role overview Pakistan Mobile Communication Limited (PMCL) seeks a Solution Engineer focused on pre-sales for surveillance systems in Islamabad. This position is suited to those with practical experience designing and delivering CCTV solutions, including a strong grasp of both active and passive system components. The opening is available at grade L2/L3. Main responsibilities Design and deliver CCTV and surveillance solutions tailored to client requirements. Select, integrate, and recommend active components such as cameras, NVR/DVR units, video management systems (VMS), and networking equipment. Advise on passive infrastructure, including cabling, connectors, racks, and power supplies. Conduct site surveys and analyze client needs in detail. Prepare technical proposals, Bills of Quantities (BOQs), and comprehensive solution documentation. Support pre-sales activities by attending client meetings, delivering presentations, and conducting product demonstrations. Collaborate with sales and technical teams to ensure solutions are feasible and aligned with client expectations. Stay current with developments in surveillance technology and industry practices. Assist with project handover to implementation teams for smooth execution. Location This role is based in Islamabad, Islamabad Capital Territory, Pakistan.
Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan
Level: L2/L3Location: Lahore/IslamabadApplication Deadline: September 03, 2025Role Overview:As the IoT Pre-Sales Manager, you will spearhead regional IoT/M2M solution initiatives and collaborate closely with the enterprise sales team in the South Region. Your expertise in pre-sales consultancy, solution architecture, and proposal development will be key in driving customer engagement and satisfaction. This role demands a profound understanding of IoT/M2M technologies, along with robust customer interaction skills and coordination with internal product, commercial, and platform teams to deliver impactful solutions.Key Responsibilities:Sales Support & Solution DesignServe as the technical lead during customer engagements for IoT/M2M solutions in the South Region.Assess customer business requirements and devise customized technical solutions.Engage in collaborative sales calls, discovery sessions, and client workshops alongside the enterprise sales team.Design comprehensive M2M/IoT solutions, encompassing connectivity, hardware, platform integration, and associated services.Proposal & DocumentationCreate and present compelling technical proposals, solution blueprints, and presentations.Contribute technical insights and solution architecture for RFP/RFQ responses.Coordinate with product and commercial teams to develop BoQs, solution descriptions, and pricing information.Channel Enablement & TrainingFacilitate regular training sessions for Jazz Enterprise sales channels and regional partners to enhance understanding of IoT/M2M products.Act as a subject matter expert for the South region, fostering capacity development among internal teams and channel partners through training sessions, solution demonstrations, and sales toolkit distributions.Provide constructive feedback to central teams regarding channel challenges, market gaps, and areas for improvement in presales engagement.Internal CollaborationCollaborate extensively with product, pricing, platform, bids management, and delivery teams to validate solutions.Stay updated on Jazz’s IoT/M2M offerings including M2M connectivity, POS, fleet management, asset tracking, smart metering, and NB-IoT.Customer EnablementAssist clients in implementing Proof of Concept (PoC) and solution testing.Provide technical handover to delivery teams post-sale.Educate customers on solution usage, platform access, and performance metrics.Market & Partner EngagementMaintain strong relationships with local hardware and IoT partners/vendors.Remain informed about market trends, competitor activities, and customer feedback.Identify integration opportunities with ecosystem partners for bundled solutions.
As a Managed Services Engineer – Tier 3 at AireSpring, you will play a crucial role in delivering exceptional managed services to our clients in the telecommunications sector. This position offers the flexibility of a remote work environment, allowing you to manage and resolve complex technical issues, ensuring optimal service delivery and customer satisfaction.Your expertise will contribute to maintaining high service levels and enhancing client relationships. Join us if you are passionate about technology and eager to make a significant impact in a dynamic team.
Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan
Grade Level: L1Location: IslamabadAbout the Role:As a Specialist in Digital Products & Services Development, you will be pivotal in bridging the gap between various departments and the Information Systems & Technology (IS&T) organization. Your primary responsibilities will include collecting, analyzing, and documenting business requirements, as well as supporting user testing to align with our business objectives.Team Structure:Join a dynamic team of 10 members, including the department head, organized into 2 sub-teams.Become a key member of a 3-person sub-team reporting directly to the Manager of Digital Solutions.Key Responsibilities:Identify and resolve business challenges.Coordinate effectively with internal and external stakeholders.Design innovative digital solutions.Develop strategies for enhancing business processes based on research findings.Oversee the implementation of new digital technologies and systems.Lead initiatives for digital transformation.Jazz is an equal opportunity employer. We celebrate and support diversity and are committed to creating an inclusive environment for all employees.
Full-time|On-site|Islamabad, Islamabad Capital Territory, Pakistan
Inbox Business Technologies is seeking a Senior Implementation Consultant – Jira Service Management (ITSM) to spearhead comprehensive implementations and configurations of Jira Service Management solutions. This pivotal role demands a robust combination of technical skills and a deep understanding of ITSM processes to craft scalable, efficient, and customer-focused solutions.The successful candidate will engage closely with stakeholders to transform business needs into technical configurations while ensuring compliance with ITIL best practices and delivering high-quality results.Key ResponsibilitiesLead the implementation and configuration of Jira Service Management solutions.Design and configure ITSM workflows encompassing Incident, Request, Problem, Change, and Assets/CMDB.Oversee the management and maintenance of JSM Assets schemas and relationships.Execute third-party integrations utilizing REST APIs and marketplace tools.Translate business requirements into scalable technical solutions.Configure SLAs, queues, automations, forms, and service portals.Assist in testing phases, including QA, UAT, go-live, and post-production enhancements.Mentor and guide junior consultants, fostering knowledge sharing and ensuring quality delivery.Collaborate with cross-functional teams to guarantee smooth project execution.
Job Title: Senior Service Assurance Specialist (T3)Company Location: RemoteJob Summary:Join our dynamic remote team at AireSpring as a highly skilled Senior Service Assurance Specialist (T3). This pivotal role combines extensive technical acumen with a focus on service assurance, aimed at diagnosing, resolving, and preventing intricate telecom issues encompassing data, voice, and cloud services. The selected candidate will oversee escalations, guarantee network stability, and provide expert guidance to both internal teams and customers. A strong dedication to compliance, customer satisfaction, operational excellence, and continuous enhancement is vital.Key Responsibilities:Act as the primary escalation point for advanced telecom and network issues, ensuring swift resolution of service-impacting incidents.Design, configure, and administer advanced routing and switching protocols (BGP, EIGRP, OSPF, RSTP, HSRP, VRRP, GLBP), with a solid understanding of MPLS design.Monitor and maintain the stability, resiliency, and performance of core network infrastructure, including BGP peerings and internet connections.Install, configure, and support Customer Premise Equipment (CPE) such as routers, switches, and firewalls for VoIP, DNS, and data services.Diagnose and rectify complex outages, including hardware failures, circuit issues, configuration errors, and software problems.Optimize Quality of Service (QoS) for hosted and managed telecom services.Provide advanced technical support for Tier 1 and Tier 2 teams, mentoring staff and refining escalation procedures.Develop and uphold comprehensive infrastructure and troubleshooting documentation.Collaborate with vendors, customers, and internal teams to ensure seamless service delivery and prompt issue resolution.Lead the design, testing, and implementation of new infrastructure projects.Ensure compliance with SOC2 protocols, safeguarding security, availability, and confidentiality standards.Contribute to the evolution of operational processes, tools, and best practices to boost service assurance.Commit to learning and supporting proprietary applications.Fulfill additional responsibilities as assigned by management.
