About the job
About the Team
Join the AI Success Engineering team, where we transform innovative AI technologies into impactful enterprise solutions. Collaborating closely with our clients, we guide them from initial experimentation to substantive real-world transformations, focusing on adoption, technical preparedness, and long-term value realization. Our team is pivotal in accelerating the deployment of AI products in production, ensuring they deliver measurable business results. We work in synergy with Sales, Solutions Architecture, Technical Success, and Product teams to safely and successfully bring leading-edge AI solutions to market.
About the Role
We are in search of a seasoned technical leader to oversee and expand a high-performing team of AI Success Engineers. This team is responsible for ensuring post-sale technical success for ChatGPT Enterprise, facilitating customer onboarding, activation, and adoption through structured programs, enablement initiatives, and change-management strategies.
AI Success Engineers are highly technical and hands-on, assisting customers with advanced capabilities including connectors, Codex, custom GPTs, and other cutting-edge features upon their release. They collaborate closely with client stakeholders to guarantee effective deployment, widespread adoption, and tangible business outcomes.
In this leadership role, you will shape team strategy, ensure robust execution and technical excellence, and create frameworks that promote scalability, consistency, and operational superiority, while maintaining close connections with customers and the field.
This position is based in San Francisco and follows a hybrid work model, requiring three days per week in the office. Some regional travel will be required.
Key Responsibilities
Develop and implement the strategy and operational framework for the AI Success Engineering team, ensuring alignment with OpenAI's goals and customer requirements.
Recruit, lead, mentor, and nurture a high-performing team of AI Success Engineers with solid technical capabilities and a focus on customer impact.
Oversee the successful post-sale adoption of OpenAI products across various sectors, including enterprises, digital-native companies, and high-growth organizations.
Ensure technical readiness and effective adoption of advanced OpenAI capabilities, collaborating closely with clients on practical applications.
Advocate for customer perspectives to inform product development and commercial strategies.
Establish operational rhythms, such as leadership updates and knowledge-sharing platforms, to enhance team effectiveness.
