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Manager, Forward Deployed Engineering (FDE)

Remote Full-time

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Experience Level

Manager

Qualifications

Lead, mentor, and expand a team of Forward Deployed Engineers to deliver significant customer integrations and automation. Define and scale the FDE program by creating repeatable processes for project scoping, delivery, quality assurance, and handoff. Serve as both a key contributor and strategic leader: actively engage in customer interactions while developing the program's long-term vision. Work closely with Product and Engineering leaders to identify customer engagement patterns that can be transformed into productized features. Collaborate with Customer Success and Solutions teams to ensure customer requirements are effectively translated into reliable, production-ready solutions. Design, implement, test, and manage connectors, APIs, and provisioning flows that integrate ConductorOne with external systems. Provide technical oversight and review across projects, ensuring adherence to best practices in security, observability, and maintainability. Establish feedback loops that leverage customer experiences to inform roadmap insights and facilitate continuous improvement for the FDE team. Hire and onboard new Forward Deployed Engineers, fostering a team culture rooted in ownership, pragmatism, and excellence.

About the job

ConductorOne is pioneering the field of identity security with its innovative AI-native platform designed to safeguard all forms of identity: human, non-human, and AI. Utilizing robust automation, platform-level AI, and various pre-built connectors, our solution centralizes access visibility, enforces fine-grained controls, enables just-in-time access, and automates user access reviews across all applications. Our platform is user-friendly, quick to deploy, and trusted by industry leaders such as DigitalOcean, Instacart, Ramp, and Zscaler.

In the role of Forward Deployed Engineering Manager at ConductorOne, you will oversee a talented team dedicated to developing integrations, automation, and tailored workflows that enhance the reliability and usability of identity infrastructure. You will play a crucial role in shaping and expanding the Forward Deployed Engineering (FDE) program by defining processes, mentoring engineers, and ensuring that our most strategic customer projects are executed with the highest standards of quality.

Your responsibilities will include spending time as a hands-on FDE, embedding with clients, and crafting production-safe software while translating customer requirements into scalable product features. Additionally, you will focus on program management, hiring, coaching, setting strategic direction, and collaborating across Product, Engineering, and Customer Success to ensure the FDE function consistently delivers impactful results.

About ConductorOne

ConductorOne is at the forefront of identity security innovation, offering an AI-native platform that safeguards identities across the spectrum. Our solution is designed for seamless integration and ease of use, making it the preferred choice for enterprises globally.

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