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Manager of Forward Deployed Engineering

FederatoRemote
Remote Full-time $200K/yr - $230K/yr

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Experience Level

Manager

Qualifications

Desired Qualifications:Bachelor’s degree in Computer Science, Systems Engineering, or a related field. You should be prepared to engage in in-depth technical discussions about SaaS architecture, APIs, and data models. A minimum of 6 years of professional experience, including 1-2 years in a leadership or 'player-coach' role within a SaaS or Forward Deployed Engineering context. Proficiency in the nuances of B2B SaaS environments and implementation processes.

About the job

Federato is dedicated to empowering equitable and efficient insurance solutions for everyone. We provide insurers with innovative tools to deliver affordable coverage amidst contemporary challenges such as climate change, cyber threats, and social inflation. Our vision is supported by influential investors including Salesforce, Veeva, Zoom, and Box.

As the only AI-native platform encompassing the entire policy lifecycle, Federato revolutionizes the insurance workflow. With integrated decision-making features, insurers' unique goals and strategies are seamlessly incorporated, allowing underwriters to secure optimal deals swiftly. From the initial submission to the final decision, our AI enhances efficiency by prioritizing submissions, offering real-time portfolio insights, and streamlining workflows into a cohesive system. At Federato, we are committed to driving superior business outcomes.

Your Role:

  • Lead and mentor a dynamic team of Forward Deployed Engineers (FDEs) and Technical Program Managers (TPMs).
  • Oversee the technical delivery and project timelines across various customer accounts, ensuring alignment between customer objectives and our platform capabilities.
  • Possess a strong understanding of implementation mechanics and configuration best practices; while not coding daily, you will resolve technical challenges and guide your team towards building sustainable solutions.
  • Link technical outcomes to business goals, managing team capacity to maximize delivery efficiency.
  • Act as the representative for field insights to Product and Engineering teams, documenting real-world implementation feedback to influence product development.
  • Facilitate internal retrospectives and lead process enhancements, identifying and addressing recurring issues in deployment protocols.

About Federato

Federato is transforming the insurance landscape by providing an AI-driven platform that supports insurers in delivering tailored and affordable coverage. With a focus on addressing modern-day challenges, we are well-positioned in the industry with backing from leading tech investors.

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