About the job
Federato is dedicated to empowering equitable and efficient insurance solutions for everyone. We provide insurers with innovative tools to deliver affordable coverage amidst contemporary challenges such as climate change, cyber threats, and social inflation. Our vision is supported by influential investors including Salesforce, Veeva, Zoom, and Box.
As the only AI-native platform encompassing the entire policy lifecycle, Federato revolutionizes the insurance workflow. With integrated decision-making features, insurers' unique goals and strategies are seamlessly incorporated, allowing underwriters to secure optimal deals swiftly. From the initial submission to the final decision, our AI enhances efficiency by prioritizing submissions, offering real-time portfolio insights, and streamlining workflows into a cohesive system. At Federato, we are committed to driving superior business outcomes.
Your Role:
- Lead and mentor a dynamic team of Forward Deployed Engineers (FDEs) and Technical Program Managers (TPMs).
- Oversee the technical delivery and project timelines across various customer accounts, ensuring alignment between customer objectives and our platform capabilities.
- Possess a strong understanding of implementation mechanics and configuration best practices; while not coding daily, you will resolve technical challenges and guide your team towards building sustainable solutions.
- Link technical outcomes to business goals, managing team capacity to maximize delivery efficiency.
- Act as the representative for field insights to Product and Engineering teams, documenting real-world implementation feedback to influence product development.
- Facilitate internal retrospectives and lead process enhancements, identifying and addressing recurring issues in deployment protocols.
