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Experience Level
Manager
Qualifications
To succeed in this role, you will need a strong background in service management, excellent leadership skills, and a proven track record of driving service excellence. Ideal candidates should possess:5+ years of experience in service management or a related fieldStrong analytical and problem-solving abilitiesExceptional communication and interpersonal skillsA passion for improving customer experiencesFamiliarity with industry best practices and trends
About the job
Join Sutherland as a Manager/Senior Manager for Service Excellence, where you will play a pivotal role in driving operational improvements and enhancing customer satisfaction. You will lead a dynamic team dedicated to delivering top-notch service experiences, ensuring that our clients' needs are met with excellence. Your expertise will be crucial in developing strategies that enhance service delivery and drive business success.
About Sutherland
Sutherland is a global provider of process transformation services, delivering high-quality customer engagement solutions. We are committed to fostering a culture of innovation and excellence, empowering our employees to achieve their best work. Join us and be part of a forward-thinking company that values your contributions and offers growth opportunities.
Job Description: Bidding Writer SpecialistPosition Overview: We are seeking a skilled Bidding Writer Specialist who will play a pivotal role in identifying promising contract opportunities within the US government sector. The ideal candidate will excel in crafting compelling bid proposals while ensuring all submissions meet the highest standards of quality. …
Join our team as a Bid Coordinator, where you will be an essential asset in the pre-construction and estimating phases, facilitating successful project bids through proactive subcontractor engagement, clear communication, and effective bid management. Collaborating closely with Pre-Construction Managers, estimators, and project teams, you'll ensure that subcontractors receive precise bid documents, submit their proposals promptly, and align with TrueNorth’s high standards of quality and responsiveness.Key ResponsibilitiesSubcontractor Engagement: Manage the distribution of bid invitations, including drawings, specifications, and project details to qualified subcontractors, while also following up to enhance proposal participation.Bid Document Oversight: Organize and maintain comprehensive bid files, ensuring all drawings, addenda, RFI responses, and communications are accurate and consistent.Communication & Support: Act as the primary liaison for subcontractors during the bidding process, addressing logistical inquiries and directing technical questions appropriately.Proposal Monitoring & Reporting: Track bid status, oversee subcontractor responses, update bid lists, and provide detailed reports to pre-construction leadership.Cost Analysis & Reporting: Evaluate historical cost data and past project pricing to support accurate estimating, benchmarking, and ongoing improvement efforts.Template & Form Management: Regularly update, maintain, and enhance estimating templates, bid forms, and standard pre-construction documentation to ensure uniformity and precision.Estimator Support: Assist estimators with takeoffs, data entry, file formatting, and administrative tasks to streamline their workflow.
Join our dynamic team at CrewBloom as a Bids & Proposals Specialist! We are looking for an exceptionally organized and meticulous professional to enhance our executive operations by overseeing the complete cycle of proposal and bid preparation. The perfect candidate will possess a robust background in content creation, project coordination, and executive support, demonstrating the ability to produce persuasive documents, manage deadlines effectively, and facilitate smooth workflows across various departments.This position is ideal for someone who excels in a fast-paced, international setting and can harmonize administrative accuracy with creative writing and digital communication skills, including basic social media planning and management.Core CompetenciesOutstanding written and verbal communication skills, with a strong emphasis on business writing.Demonstrated experience in crafting bids and proposals, including editing, formatting, and submitting polished documents.Exceptional organizational and project management skills, capable of juggling multiple priorities and stakeholders.High level of attention to detail, complemented by both analytical and creative thinking.Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).Familiarity with CRM tools, project management systems, and collaboration software (e.g., Teams, Asana).Understanding of social media management and content scheduling tools (e.g., Buffer, Hootsuite).Discretion, professionalism, and a strong ability to manage sensitive information with integrity.A proactive, self-motivated, and adaptable mindset in a fully remote work environment.Job ResponsibilitiesBids, Proposals & Content WritingConduct research, draft, and prepare grant proposals, bids, and responses to RFPs.Edit and enhance written submissions to ensure clarity, alignment with brand voice, and adherence to requirements.Collaborate with executives and subject matter experts to gather insights and create engaging narratives.Maintain a library of proposal templates, case studies, and reference materials for future use.Create and write content for internal and external communications (reports, presentations, newsletters, etc.).Social Media Planning & CommunicationsAssist in the development, scheduling, and publication of social media content that aligns with organizational objectives.Coordinate with leadership for content approvals, ensuring posts meet professional and brand standards.Monitor engagement metrics and propose enhancements for improved reach and messaging consistency.Project CoordinationSupport project timelines, deliverables, and stakeholder communications.Organize and monitor progress across multiple projects to ensure timely completion.
Join AECOM as a Bids and Proposals Specialist in the Marketing division, where you will play a pivotal role in crafting compelling proposals that showcase our capabilities and win new business. Your expertise will be essential in collaborating with various teams to develop strategies that align with our clients' needs and expectations.
Job DescriptionJoin our team as a Bidding Expert, where you'll take charge of leading and managing the bidding process for U.S. government contracts, focusing on service apartment rentals and pest control services. This pivotal role demands a thorough understanding of government procurement processes and regulations, alongside strong analytical and strategic skills to effectively secure contracts. The successful candidate will be instrumental in expanding our government contract portfolio.Key Responsibilities: Review and analyze government solicitations (RFPs, RFQs, ITBs) to pinpoint opportunities that align with the company’s offerings in service apartment rentals or pest control services. Prepare, assess, and submit competitive bids and proposals, ensuring adherence to Federal Acquisition Regulations (FAR) and other pertinent U.S. government procurement requirements. Conduct comprehensive cost estimation, pricing analysis, and risk assessment to formulate effective bidding strategies. Collaborate with internal teams, including operations, finance, and legal, to gather insights and create accurate, compelling proposals. Engage with government agencies and contracting officers to clarify requirements and enhance business relationships. Monitor bid status, perform post-bid evaluations, and apply lessons learned to optimize future outcomes. Maintain an up-to-date knowledge of government contracting platforms (e.g., SAM.gov) and industry regulations. Observe competitors and market trends in service apartment rentals or pest control services to boost bidding success. Qualifications Required: Bachelor’s degree in Business Administration, Marketing, Supply Chain, or a related discipline. Demonstrated experience in bidding for U.S. government contracts, particularly in service apartment rentals or pest control. In-depth knowledge of Federal Acquisition Regulations (FAR) and government procurement processes. Proficiency in preparing and submitting compliant bids, including experience with pricing models and cost estimation. Familiarity with bid management software and tools such as MS Office Suite (Excel, Word, PowerPoint). Outstanding analytical, negotiation, and communication capabilities. Preferred Qualifications: Prior experience collaborating with federal agencies or utilizing government contract platforms (e.g., SAM.gov). Expertise in specific industry requirements for service apartment rentals (e.g., lease agreements) or pest control (e.g., licensing and safety standards). Certifications like Certified Federal Contracts Manager (CFCM) or Project Management Professional (PMP). Proven track record of securing large-scale government contracts.
As a Project Control Specialist focused on Bids and Proposals, you will play a crucial role in the preparation and management of project bids, ensuring alignment with our strategic objectives. Your analytical skills will contribute to the overall success of our projects by providing detailed cost estimates, schedules, and resource allocation plans. You will collaborate closely with project managers and stakeholders to deliver high-quality proposals that meet client expectations.
Join AECOM as a Bid Graphic Design Specialist in Taguig, where you will play a pivotal role in shaping the visual presentation of bids. This dynamic position requires a creative mind that can effectively communicate ideas through design, ensuring our proposals stand out in a competitive landscape.
Full-time|On-site|Taguig, Metro Manila, Philippines
Role Overview The Proposal Management Associate supports North American business development by driving the proposal process from start to finish. This role is based onsite in Taguig, Metro Manila, and operates on a US shift schedule. Key Responsibilities Develop and manage detailed project plans to meet client deadlines without exception. Create customized proposal templates that match each client's RFP requirements for clarity and impact. Identify necessary resources and gather persuasive content to strengthen every proposal submission. Maintain strict version control to ensure all documents remain consistent and compliant with RFP standards. Coordinate collaborative proposal reviews and partner with sales leads to finalize accurate, compelling content. Update and improve the proposal boilerplate library regularly to support efficient operations. Encourage and apply best practices in proposal and bid management to help secure successful outcomes. Work Setup Location: Taguig, Metro Manila, Philippines Work Arrangement: Onsite Shift: US hours
Full-time|Remote|Remote — Davao City, Davao del Sur, Philippines
Position Title: Remote Sales RepresentativeJob Overview: Join our innovative team as a Remote Sales Representative. We are seeking a motivated individual with a strong background in the bidding process to drive sales growth. This role demands exceptional negotiation skills, comprehensive knowledge of the sales cycle, and the capability to create and present competitive bids. You will play a key role in identifying new sales opportunities, crafting bid proposals, and securing new business through strategic bidding techniques.Key Responsibilities: Identify and pursue emerging sales opportunities utilizing market research and networking techniques. Develop and submit competitive bid proposals in response to Requests for Proposals (RFPs) and Requests for Quotations (RFQs). Analyze bid specifications and requirements to ensure compliance and enhance bid potential. Establish and nurture strong relationships with clients, stakeholders, and partners. Negotiate contract terms to achieve favorable outcomes for the organization. Monitor and report on bid status, outcomes, and sales performance metrics. Collaborate with various teams to gather critical information and insights for bid preparation.
We are seeking a talented and motivated Business Management Manager to join our dynamic team at iqeq in Pasig City. This pivotal role will involve overseeing business operations, fostering strategic initiatives, and ensuring operational efficiency within our organization. You will lead a team dedicated to delivering outstanding service to our clients while driving growth and innovation.
As a Workforce Management Manager at Boldr, you will play a crucial role in overseeing the planning and execution of workforce strategies. Your expertise will help optimize our resource allocation and enhance operational efficiencies. You will be responsible for analyzing workforce trends, forecasting staffing needs, and ensuring that our teams are equipped to meet the demands of our clients effectively. Join us in driving excellence in workforce management and making a significant impact on our business.
Full-time|On-site|Pasay City, Metro Manila, Philippines
Act as the primary Project Manager overseeing infrastructure development within the Teleport Operations framework.Design, plan, and manage projects targeting identified areas for improvement to successfully meet project objectives.Develop a robust project charter and ensure project execution aligns with timelines and dependencies, driving towards full completion.Facilitate user training sessions and provide hypercare support until project sign-off.Oversee process improvement initiatives within the KUL eCommerce Hub to enhance productivity throughput.Ensure comprehensive end-to-end project closure with thorough documentation and alignment with all stakeholders.Identify areas for enhancement within the key infrastructure process flows.Maintain communication channels with partners, vendors, authorities, and both commercial and internal stakeholders regarding project-related matters.Provide integral support to operations management in planning daily truck arrivals and resource allocation for optimal throughput line balancing.Possess facility management expertise to conduct regular health checks and ensure infrastructure remains in optimal condition.Driven by a passion for pioneering continuous improvement initiatives.
Join our dynamic team at remote-va as a Property Manager specializing in Rent Manager software. We are looking for a highly organized and proactive individual who will be responsible for managing both residential and commercial properties. Your role will involve ensuring tenant satisfaction, efficient rent collection, coordinating maintenance, and providing accurate financial reporting. We value excellent communication, leadership, and problem-solving abilities, along with solid property management and bookkeeping knowledge.Key Responsibilities:Oversee the daily operations of assigned properties to ensure they are well-maintained and compliant with regulations.Manage rent collection, enforce lease agreements, and follow up with tenants regarding late or missed payments utilizing Rent Manager.Handle accounts payable/receivable and produce financial reports via Rent Manager.Market vacant units, screen prospective tenants, and manage lease agreements.Coordinate maintenance, repairs, and vendor relationships effectively.Respond to tenant inquiries, complaints, and service requests in a timely manner.Conduct regular property inspections to maintain standards and compliance.Assist in budgeting, forecasting, and variance analysis for managed properties.Ensure compliance with company policies, local laws, and housing regulations.Provide property performance updates and financial information to property owners.
Join Our Dynamic Team as a Senior Associate Manager!At Sutherland, we are seeking a passionate and skilled Senior Associate Manager for our Training and Knowledge Management team. This pivotal role involves overseeing the development and implementation of training programs that enhance our knowledge management strategies. You will lead a team of training specialists, ensuring they are equipped with the tools and resources necessary to succeed.
ClickUp builds an AI-powered workspace that brings together tasks, documents, chat, calendar, and enterprise search in one place. Teams use ClickUp to simplify their workflows, break down silos, and work more efficiently. The company serves millions of users who rely on its platform to drive productivity and collaboration. Role Overview The Manager, Technical Account Management leads a team of Technical Account Managers (TAMs) who serve as trusted advisors to ClickUp clients. This manager is responsible for team performance, talent growth, and the quality of client delivery. The role centers on developing both people and processes to ensure the team delivers measurable business outcomes across its client portfolio. This position works closely with Customer Experience leadership, Sales, Product, and Services to align team goals with company and customer objectives. The manager is also accountable for the health, retention, and growth of the accounts managed by the team. Main Responsibilities Team Leadership and Development Recruit, coach, and develop TAMs to strengthen their technical and consultative skills. Promote a culture of accountability, ongoing learning, and customer focus. Portfolio Health and Risk Management Maintain clear oversight of the team’s client portfolio to spot risks and manage account health proactively. Guide the team in executing adoption and recovery plans at scale. Operational Excellence and Scalability Design and refine processes, playbooks, and quality standards for onboarding, recurring services, account health, and AI or agent enablement. Innovation and AI Enablement Champion the use of AI and automation within team operations. Location This role is based in the Philippines.
Join Grab as an Assistant Manager in Account Management, where you will play a vital role in enhancing client relationships and driving strategic growth initiatives. You will oversee account management teams, ensuring the delivery of exceptional service and solutions to meet client needs.
remote-va is seeking a Property Manager with hands-on experience using Rent Manager software. This remote position is open to candidates based in the Philippines. The role centers on overseeing the daily operations of residential and/or commercial properties while maintaining a high standard of service for tenants and property owners. Role overview This position involves managing rent collection, coordinating maintenance, and providing accurate financial reporting. The Property Manager will serve as the main point of contact for tenants, handle lease agreements, and ensure properties remain compliant with company policies and local regulations. What you will do Oversee daily operations for assigned properties, focusing on maintenance and regulatory compliance. Follow up with tenants via calls, emails, and texts to collect overdue rent. Manage rent collection and enforce lease agreements using Rent Manager. Handle accounts payable and receivable, and generate financial reports through Rent Manager. Market available units, conduct tenant screenings, and manage lease agreements. Coordinate repairs, maintenance, and vendor relationships. Respond promptly to tenant inquiries, complaints, and service requests. Conduct regular property inspections to ensure upkeep and compliance. Assist with budgeting, forecasting, and variance analysis for property portfolios. Ensure adherence to company policies and local housing laws. Collaborate with property owners to provide updates on property performance and financial status. Requirements Proven experience with Rent Manager software. Strong communication, leadership, and problem-solving skills. Solid understanding of property management and bookkeeping practices. Detail-oriented and proactive approach to daily tasks. Ability to work remotely from the Philippines.
The Role: As a pivotal member of the aCommerce team, the Key Account Manager plays a crucial role in adapting to evolving consumer needs. This position, located in the Philippines, is designed to act as an extension of our clients' businesses, ensuring effective management and execution of their e-commerce strategies in social commerce. Responsibilities include the development, management, and execution of promotional and marketing campaigns, alongside overseeing fulfillment and ensuring seamless daily operations. The Key Account Manager will serve as the primary communication point for clients, implementing their social commerce strategies and fostering a consistent social media presence to enhance brand experience. Collaboration with internal departments and service providers will be vital to delivering best-in-class service execution. Staying informed about industry trends, market developments, and competitive landscapes will equip you with specialized knowledge to better understand and address clients' business challenges and opportunities. Responsibilities: Oversee account profitability through effective P&L management. Ensure timely onboarding of all clients and channels. Collaborate daily with clients and channels to maximize GMV. Manage customer budgets and P&L execution to achieve agreed GMV, Take Rate, and Profit. Optimize product presentation and visibility across online channels. Coordinate with internal cross-functional teams and external partners. Establish and monitor progress against key performance indicators. Advise and execute comprehensive social commerce strategies for international brand owners, including content creation, sales monitoring, demand growth analysis, supply management, promotion management, and business analytics. Work with internal departments (tech, warehouse, marketing) and external parties (advertising agencies) to troubleshoot and resolve business issues. Support the Brand Management team to ensure smooth daily operations. Build and maintain strong relationships with clients and stakeholders.
Join Sutherland as a Manager/Senior Manager for Service Excellence, where you will play a pivotal role in driving operational improvements and enhancing customer satisfaction. You will lead a dynamic team dedicated to delivering top-notch service experiences, ensuring that our clients' needs are met with excellence. Your expertise will be crucial in developing strategies that enhance service delivery and drive business success.
We are looking for a meticulous and highly organized Walmart E-Commerce Manager to become a vital part of our remote team. In this role, you will be responsible for overseeing product listings and managing various e-commerce tasks. You will ensure our Walmart marketplace store operates seamlessly by maintaining accurate data in Excel and Google Sheets while optimizing product listings for increased visibility and sales.Your contributions will be essential in tracking inventory levels, managing orders, and providing excellent customer service. Join us to help elevate our online presence and enhance our e-commerce operations!
