Manager, Strategy & Operations - Commerce Platform New Verticals

DoorDash, Inc.New York, NY; San Francisco, CA; Seattle, WA; Chicago, IL; Los Angeles, CA; United States - Remote

Remote Full-time

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Experience Level

Manager

Qualifications

The ideal candidate will possess strong analytical skills, experience in project management, and a background in e-commerce or related fields. A Bachelor's degree in Business, Economics, or a related discipline is required, along with a minimum of 3-5 years of relevant experience.

About the job

As a Manager of Strategy & Operations for our Commerce Platform's New Verticals, you will lead initiatives that drive growth and operational excellence. This role requires a strategic thinker with a passion for innovation and a proven ability to execute. You will collaborate closely with cross-functional teams to identify opportunities, streamline processes, and enhance our service offerings.

About DoorDash, Inc.

DoorDash, Inc. is a technology company that connects customers with the best local businesses. Our mission is to empower local economies by providing a platform that offers delivery and logistics solutions. Join us and be part of a dynamic team that is reshaping the way people access food and products.

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Manager of New Verticals - Gift Card Strategy & Operations

DoorDash, Inc.

Full-time|$136K/yr - $200K/yr|Hybrid|New York, NY; San Francisco, CA; Los Angeles, CA; Seattle, WA; Washington, DC

About the TeamThis position is part of our innovative New Verticals team, established in 2020 with the mission of delighting customers and fostering local economies beyond the restaurant sector. Since its inception, we have successfully introduced Grocery, Convenience, Alcohol, Retail, and DashMarts, while also enhancing merchant services, dasher tools, and …

Feb 27, 2026

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Manager, New Verticals - Logistics Strategy & Operations

DoorDash

Full-time|$136K/yr - $200K/yr|On-site|New York, NY; San Francisco, CA; Seattle, WA; Chicago, IL; Los Angeles, CA; Tempe, AZ; Washington D.C.

About the TeamThe New Verticals team at DoorDash is pioneering innovative methods to enhance customer satisfaction beyond traditional restaurant delivery.Our Catalog, Fulfillment, and Logistics team is committed to three primary objectives: efficiently onboarding merchants, ensuring prompt and precise order fulfillment, and optimizing our logistics framework. We achieve this by uncovering efficiencies, developing product tools, and implementing scalable operational processes. You will take ownership of metrics, leverage operational and product strategies, and drive significant outcomes across our Grocery, Convenience, Alcohol, and Retail sectors.About the RoleWe are seeking a dynamic Manager to lead a team of three and act as the Directly Responsible Individual (DRI) for New Vertical HQFR (High Quality Fulfillment Rate). This position resides within our Logistics pod and is responsible for achieving transformative enhancements in order quality and fulfillment performance—guaranteeing that consumers receive their complete orders every time.Your key responsibilities will include overseeing cancellations and HQFR performance, which encompasses reporting, root-cause analysis, and action planning. In addition to managing metrics, you will collaborate with cross-functional teams to ensure they deliver measurable results—partnering closely with Operations, Product, Engineering, as well as Merchant and Consumer teams to foster performance improvements throughout the ecosystem.This role requires a blend of operational diligence and strategic insight. You will:Lead comprehensive HQFR and cancellations performance, including company-wide OKR reportingIdentify and implement operational enhancements that significantly impact quality and fulfillment outcomesDevelop and nurture the next “big bets” to enhance order accuracy while minimizing avoidable cancellationsFacilitate cross-functional alignment and accountability towards explicit targetsWe are looking for individuals who excel in uncertainty, swiftly transition from insights to actions, and demonstrate a strong sense of ownership. You should be adept at diving deep into data, establishing a clear performance vision, and mobilizing teams to achieve results. This highly visible role has a substantial impact on customer experience and operational excellence.

Feb 13, 2026

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Manager, Strategy & Operations - Commerce Platform New Verticals

DoorDash, Inc.

Full-time|Remote|New York, NY; San Francisco, CA; Seattle, WA; Chicago, IL; Los Angeles, CA; United States - Remote

Apr 2, 2026

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Associate Manager, Logistics Strategy & Operations - New Verticals

DoorDash, Inc.

Full-time|$105.4K/yr - $155K/yr|Hybrid|San Francisco, CA; Los Angeles, CA; Seattle, WA; Denver, CO; Chicago, IL; Phoenix, AZ; Washington, DC; New York, NY

About the TeamThe New Verticals Strategy & Operations team is transforming the landscape of grocery, convenience, alcohol, and retail delivery through innovative first-party and third-party operations. Our DashMarts initiative represents our commitment to providing on-demand deliveries of household essentials, groceries, and other popular items directly to consumers. We also partner with third-party merchants to facilitate swift deliveries across various storefronts, ensuring a seamless experience for both merchants and consumers. This team is at the core of our mission to build a robust logistics platform powered by an efficient and high-quality delivery network.About the RoleThe New Verticals Logistics team is dedicated to enhancing operational efficiency and elevating the quality and speed of our delivery services. We aim to establish the most dependable same-day logistics platform, empowering local businesses to thrive. As an Associate Manager, you will play a pivotal role in formulating and implementing strategies that drive success in key markets while pursuing efficiency goals and sustainable growth for the organization. You will report to a Senior Manager in the Central Strategy & Operations team, and this position operates within a hybrid work model, combining remote work with in-person engagements at DashMarts and third-party locations.

Apr 11, 2026

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Senior Associate, New Verticals - Strategy & Operations

DoorDash, Inc.

Full-time|$87K/yr - $128K/yr|Hybrid|San Francisco, CA; New York, NY; Seattle, WA; Chicago, IL; Los Angeles, CA; Tempe, AZ; Washington D.C.

About the TeamAt DoorDash Drive, our innovative white-label fulfillment platform enhances e-commerce for merchants both on and off our platform. The New Verticals team collaborates with merchants in Grocery, Convenience, Retail, and Pharma sectors to strategically and operationally meet their e-commerce and logistics requirements through our dynamic three-sided marketplace.About the RoleWe are in search of a Senior Associate to join our New Verticals Drive Strategy & Operations team. If you are passionate about scaling high-growth products and are eager to impact merchant strategies on our Dasher Shop & Deliver platform, this role is for you. You will have the opportunity to enhance accessibility for local businesses by launching innovative products and services, thereby expanding both DoorDash’s and our Merchant’s total addressable market. Your focus will be on growth, profitability, and merchant strategy initiatives to elevate our Grocery merchants. You will collaborate across functions to ensure operational excellence, contribute to the ideation and execution of new services and features, and support profitability efforts through data-driven insights, merchant negotiations, and account optimization strategies. Reporting to the Manager of Drive Strategy and Operations, you will work closely with product, engineering, sales, operations, business development, and various other teams to bring your vision to fruition. We embrace a hybrid work model, allowing you to spend several days a quarter in person together, while also granting access to all our offices for those who prefer a more regular in-office experience.You’re excited about this opportunity because you will…Strategize: Develop comprehensive strategies to best serve our customers, considering both current needs and future growth over the next 3+ years.Operate: Dive deep into details and scale your initiatives effectively. Collaborate with internal and external partners to execute your short & long-term plans; you are an enabler of cross-functional success and an exceptional operator.Analyze: Examine data to identify root causes, construct solutions, and generate innovative ideas for new initiatives.

Mar 6, 2026

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Lead for New Verticals

Broccoli

Full-time|On-site|San Francisco

Join Broccoli as the Lead for New Verticals, where you will play a pivotal role in identifying and implementing innovative strategies to drive growth. Your expertise will help us expand into uncharted markets while fostering a culture of collaboration and creativity. We are looking for a passionate leader who thrives in dynamic environments and is eager to make a significant impact.

May 1, 2026

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Senior Associate, Integrated Marketing for New Verticals

DoorDash, Inc.

Full-time|$83K/yr - $122K/yr|On-site|San Francisco, CA; New York, NY; Seattle, WA; Chicago, IL; Los Angeles, CA; Tempe, AZ; Denver, CO; Boston, MA, Austin, TX, Atlanta, GA; Miami, FL; Washington D.C.

About the TeamAt DoorDash, we are dedicated to enriching and empowering local economies by creating innovative last-mile delivery solutions. Our platform connects consumers with the local businesses they cherish, fostering growth within communities. We seek a dynamic marketer to join our integrated marketing team, responsible for crafting comprehensive marketing strategies that bridge growth, brand, product, and operations.About the RoleAs a Senior Associate in Consumer Integrated Marketing for New Verticals, your mission will be to transform DoorDash users into loyal advocates. You will devise audience-centric, insight-driven strategies and implement go-to-market plans across various channels. Reporting to the Senior Manager of Integrated Marketing, your focus will be on recognizing, testing, and amplifying user engagement opportunities that encourage consumers to explore new categories, thereby driving monthly active user (MAU) growth.This role is highly collaborative, intersecting brand, growth, social media, analytics, and operations. You will work closely with teams across Marketing, Product, Analytics, and Strategy & Operations to activate campaigns across paid, owned, earned, and in-app channels. This opportunity is perfect for someone adaptable, inquisitive, and eager to engage in diverse integrated and partnership-driven initiatives.What You’ll DoEvaluate marketing opportunities for consumer habituation and generate insights through testing, experimentation, and performance analysis, representing the consumer's voice within the marketing team.Contribute to the design and implementation of comprehensive retention strategies, anchored in audience-first principles, clear objectives, category focus, and compelling consumer value propositions.Assist in creating and executing integrated campaigns and initiatives in collaboration with various teams.

Mar 20, 2026

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Sales Strategy and Operations Manager

Kong Inc.

Full-time|On-site|United States

Join Us in Transforming Connections Across the Globe!At Kong, we believe in the power of connection. If you feel you might not meet every single requirement but are enthusiastic about this role, we encourage you to apply. We value strong candidates who excel in certain areas while having a genuine interest in others.Position Overview:We are looking for a dynamic Sales Strategy and Operations Manager to become a key player in our Revenue Operations team. You'll act as a strategic partner and advocate for the AMS GTM Leadership team. Your mission will involve defining, tracking, and executing AMS business objectives, initiatives, strategies, and processes that facilitate scaling. This role is essential for our rapidly growing sales team and requires a hands-on approach. Ideal candidates will have a strong background in full-funnel GTM Strategy & Operations, be self-motivated, thrive in a fast-paced, data-oriented environment, and exhibit a proactive, results-driven mindset. You will report directly to the Director of Global Field Operations.Preferred Locations: San Francisco, New York, Chicago, TorontoKey Responsibilities:Lead the annual AMS GTM planning process, encompassing fiscal year/long-range modeling, investment ROI analysis, headcount planning, quota and capacity setting, and territory planning.Collaborate with leadership to design and implement the AMS GTM structure, segmentation, and coverage model across multiple roles, including Sales, Solutions Engineering, Customer Success, Sales Development, and Professional Services.Provide insights and performance tracking on business health, including lead funnel monitoring, sales efficiency, and productivity metrics using business intelligence tools.Oversee the execution of operational cadences within the organization, supporting management inspections throughout the customer lifecycle.Assist sales leadership in preparing content for key management reporting, including Quarterly Business Reviews.Enhance CRM accuracy, pipeline analytics, forecasting, and regional reporting requirements.Ensure efficient deal velocity by monitoring deal management processes and recommending improvements for deal structures, approvals, and booking processes.

Mar 26, 2026

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Senior Associate, New Verticals - Central Strategy & Analytics

DoorDash, Inc.

Full-time|$87K/yr - $128K/yr|On-site|San Francisco, CA; Los Angeles, CA; Seattle, WA; Denver, CO; Chicago, IL; Phoenix, AZ; Washington D.C.; New York, NY

The New Verticals Strategy & Operations team at DoorDash shapes the future of delivery for groceries, convenience items, alcohol, and retail products. This group manages both first-party operations, like DashMarts, and third-party partnerships with a range of merchants. DashMarts deliver household essentials, groceries, and local favorites directly to customers, powered by DoorDash’s logistics platform. Central Operations ensures these services run efficiently and that DashMarts and third-party partners work together smoothly. About the Role DoorDash is hiring Senior Associates for the Central Strategy & Operations team. These roles focus on improving delivery and labor efficiency for New Verticals. Senior Associates use operational and product insights to build logistics systems and frameworks, taking responsibility for key efficiency metrics that impact business results from start to finish.

Apr 18, 2026

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Card Processor Operations Specialist

Cardless Inc.

Full-time|On-site|San Francisco

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Mar 13, 2026

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Director of Strategy and Operations

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Full-time|On-site|New York, NY; San Francisco, CA; Chicago, IL; Los Angeles, CA

Role Overview DoorDash, Inc. is hiring a Director of Strategy and Operations. This leader will help shape operational strategies and guide growth efforts across several markets. The position works closely with senior teams to influence important decisions and set direction. Locations New York, NY San Francisco, CA Chicago, IL Los Angeles, CA

Apr 16, 2026

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Twitch Interactive, Inc.

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Operations Associate for New Verticals

3Y Health

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About UsAt 3Y Health, we are revolutionizing healthcare through our AI-driven software designed to alleviate the burdensome administrative challenges that account for 40% of the industry’s revenue. Our comprehensive platform empowers clinician entrepreneurs, enabling healthcare professionals to successfully launch, manage, and expand private practices. By integrating cutting-edge AI and automation, we help independent providers regain valuable time, foster thriving businesses, and enhance the health outcomes of their communities. With over $200M raised from esteemed investors such as Founders Fund, General Catalyst, Softbank, and 8VC, we are poised for significant growth.About the RoleWe are seeking a dynamic Operations Associate to propel our new vertical launches. This pivotal cross-functional role is ideal for an individual who excels in fast-paced environments, enjoys tackling logistical challenges, and is passionate about supporting a mission-driven team.You will collaborate closely with our clinical, client success, and executive teams to guarantee that day-to-day operations are efficient, reliable, and scalable.ResponsibilitiesConduct research on new verticals, assessing market size and competitive dynamics to facilitate successful market entry and prioritization.Establish and oversee essential internal systems to ensure organizational readiness for launching and expanding new verticals.Facilitate coordination among internal stakeholders across product, clinical operations, and growth to ensure preparedness for new vertical launches.Document repeatable processes and propose enhancements as we evolve.Assist in developing internal dashboards and trackers to monitor progress.Support special projects, such as expanding insurance contracts and onboarding new providers.Contribute wherever necessary—this is a startup, and we embrace a hands-on approach.

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HockeyStack

Full-time|$150K/yr - $200K/yr|On-site|San Francisco

HockeyStack is revolutionizing the agent infrastructure for enterprise revenue. After five years of dedicated development, we have created the only data architecture that maintains causality throughout the entire revenue stack—capturing every interaction and signal in a sequential manner. Built on this robust foundation is Nex-lm, an innovative AI engine that transforms natural language into deterministic agent workflows. This platform effectively extracts a company's revenue blueprint from its data, encodes it into repeatable automations, and executes across sales, marketing, and customer success reliably and at scale.We’re not just creating another dashboard tool with an AI feature; we’re developing the operating layer that eliminates human bottlenecks in enterprise revenue organizations. This is a new category we are defining, and we aim to lead it.Having raised over $50M from esteemed investors like Bessemer Venture Partners, General Catalyst, and Y Combinator, we are fully committed to our mission.Operating fully in-person in San Francisco, we thrive in a fast-paced environment and seek individuals who are driven to succeed.Since our launch in late 2023, we have achieved 8-figures in ARR and process over 60 TB of revenue data monthly. Our clientele includes some of the largest B2B companies globally, such as Microsoft, Harvey, New Relic, and Collibra. Your MissionYou are the go-to individual for high-stakes situations.In collaboration with the CEO’s office, you will tackle the company’s most significant and intricate challenges—whether it’s deciding on new developments, transforming complex engineering issues into functional systems, or unlocking new growth opportunities. We are assembling a SWAT team to address these critical challenges. What You’ll DoPrioritize effectively - identify and address high-impact issues through to resolution.Transform concepts into actionable plans - convert strategic ideas into clear, executable projects.Eliminate obstacles - identify bottlenecks slowing down team progress and implement solutions.Foster collaboration - unite teams to drive projects forward.Enhance operational efficiency - instill clarity, speed, and structure to improve our processes. What We’re Looking ForProven leadership experience in strategy and operations management.Strong problem-solving skills and ability to work in complex environments.Excellent communication skills for effective collaboration.Ability to thrive in a fast-paced, high-stakes environment.

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Manager, DashMart - Growth Strategy & Operations

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Full-time|$136K/yr - $200K/yr|Hybrid|New York, NY; San Francisco, CA; Seattle, WA; Los Angeles, CA; Chicago, IL

About the TeamWe are seeking a dynamic individual to propel DoorDash's next billion-dollar venture, DashMart. The DashMart team is dedicated to redefining the convenience store experience, providing household essentials, groceries, and local restaurant favorites delivered right to our customers' doorsteps.About the RoleAs the Manager of our DashMart Growth Strategy & Operations team, you will lead a dedicated team of two associates and manage high-impact initiatives from conception through execution. Your responsibilities will include developing strategic plans, precise execution, and analyzing results to guide future decisions. You will oversee annual volume planning and forecasting, as well as deliver weekly performance reports with actionable insights. Collaborating closely with cross-functional teams in product, category management, and finance, you will identify and amplify growth opportunities. You will focus on initiatives that enhance customer conversion through tailored shopping experiences, in-app merchandising, and occasion-driven strategies. This position reports to the Director of DashMart Growth Strategy & Operations within our New Verticals organization and allows for a hybrid work model, combining in-office and remote work.Why You Should Be Excited About This OpportunityBuild. You will have a significant impact on DoorDash’s next major business initiative, launching, continually improving, and scaling an entirely new concept.Strategize. Utilizing foundational principles, you will craft the optimal strategy to best serve our customers.Experiment. Transform strategies into operational experiments that yield measurable outcomes, informing broader implementation plans.Analyze. Evaluate the operational and financial ramifications of your decisions, iterating based on data insights.Lead and Collaborate. Work alongside a cross-functional team, including marketing, design, and product, to drive success.

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Partnerships Manager - Digital Verticals

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At Cardless, we are revolutionizing the credit card industry by enabling innovative brands to provide their customers with exceptional, digital-first, and seamlessly integrated credit card experiences.We are in search of a highly skilled and results-driven Partnerships Manager to lead the development of new partnerships in key digital-first and tech-savvy sectors. In this hands-on position, you will work closely with the Cardless business development, product, and engineering teams, along with other cross-functional collaborators, to identify and secure new partnership opportunities. You will be tasked with building a robust pipeline of digital and AI-driven opportunities while managing the complete sales process, from lead sourcing to contract negotiations. Additionally, you will collaborate with product and design teams to influence the future product and feature roadmap for Cardless, playing a pivotal role in driving significant business growth.Key Responsibilities:Strategic Partnership Development: Craft and implement a comprehensive strategy to identify, prioritize, and secure strategic partnerships across target verticals such as Digital Marketplaces, E-commerce Platforms, AI, and Digital Currencies.End-to-End Partnership Lifecycle Management: Oversee the entire partnership lifecycle, from initial opportunity identification and qualification through to negotiation, contract execution, and successful activation and implementation.Tech-Forward Go-To-Market: Utilize your expertise in technology and AI/data-driven sales to effectively present the Cardless product and solutions to prospects, engaging key decision-makers and influencers from engineering, data analytics, and other technical roles.Sales Tools and Enablement: Collaborate with design and product teams to create product demonstrations, sales materials, and working prototypes to support the business development process.Market Expertise and Insights: Maintain an in-depth understanding of the payments, data, and fintech landscape, including industry trends, competitive dynamics, and emerging opportunities within target verticals. Use this insight to guide partnership strategies and discover innovative collaboration models.Cross-Functional Collaboration: Partner with Product, Engineering, Marketing, Legal, and Finance teams to ensure smooth integration, activation, and sustained success of partnerships.Executive Communication: Communicate partnership successes and strategies effectively to executive stakeholders.

Jan 29, 2026

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Strategy & Operations Manager for Critical Venues

Waymo LLC

Full-time|On-site|San Francisco, CA, USA

Join Waymo as a Strategy & Operations Manager focused on Critical Venues. In this dynamic role, you will lead strategic initiatives and enhance operational efficiency in our critical venue operations. Collaborate with cross-functional teams, analyze data to identify opportunities for improvement, and implement innovative solutions to optimize our services.

Apr 30, 2026

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