Manager, Technical Account Management

ClickUpPhilippines

On-site Full-time

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Experience Level

Manager

Qualifications

Qualifications:Proven experience in team leadership, particularly in a technical or account management capacity. Strong understanding of consultative sales and solution design. Demonstrated ability to drive performance and achieve business outcomes. Excellent communication and interpersonal skills. Experience with AI technologies and their application in business processes is a plus.

About the job

Role Overview

The Manager, Technical Account Management leads a team of Technical Account Managers (TAMs) who serve as trusted advisors to ClickUp clients. This manager is responsible for team performance, talent growth, and the quality of client delivery. The role centers on developing both people and processes to ensure the team delivers measurable business outcomes across its client portfolio.

This position works closely with Customer Experience leadership, Sales, Product, and Services to align team goals with company and customer objectives. The manager is also accountable for the health, retention, and growth of the accounts managed by the team.

Main Responsibilities

Team Leadership and Development

Recruit, coach, and develop TAMs to strengthen their technical and consultative skills.
Promote a culture of accountability, ongoing learning, and customer focus.

Portfolio Health and Risk Management

Maintain clear oversight of the team’s client portfolio to spot risks and manage account health proactively.
Guide the team in executing adoption and recovery plans at scale.

Operational Excellence and Scalability

Design and refine processes, playbooks, and quality standards for onboarding, recurring services, account health, and AI or agent enablement.

Innovation and AI Enablement

Champion the use of AI and automation within team operations.

Location

This role is based in the Philippines.

About ClickUp

ClickUp is an innovative company dedicated to revolutionizing the way teams collaborate and manage their work. By integrating various tools and leveraging AI capabilities, we provide a platform that enhances productivity and fosters collaboration among teams of all sizes.

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