Qualifications
Education & Experience Requirements
• Bachelor’s degree in Business Administration, Hotel and Restaurant Management, or a related field, or equivalent experience in the hospitality industry.
• A minimum of 10 years of progressive leadership experience in luxury hospitality, including at least 5 years in a General Manager or Managing Director role.
• 5 years of experience managing properties with residential components, exclusive clubs, extensive meeting spaces, and multiple outlets.
Knowledge, Skills & Abilities
• Demonstrated success in financial performance, guest satisfaction, and team development.
• Strong business acumen with high emotional intelligence and authentic leadership capabilities.
• Comprehensive understanding of the luxury market and high-touch service culture.
• Familiarity with Forbes standards and other luxury service benchmarks.
About the job
The salary range for this position is $190,000 - $260,000, with actual compensation based on experience and budget considerations; all salaried roles are eligible for bonuses.
Application Deadline
All applications must be submitted by January 11, 2026.
Core Responsibilities
• Stay informed on industry trends and evaluate the competitive landscape
• Develop strategic business plans to enhance customer satisfaction, profitability, and market share
• Align property business plans with brand strategies and ensure accountability within the leadership team
• Collaborate with Sales and Marketing to drive revenue-generating initiatives and pursue new business opportunities
• Create succession plans and support staffing processes to optimize property performance
• Analyze business data, including market share and financial metrics, to adapt to changing conditions
• Ensure operational compliance with budgetary guidelines and profit margin objectives
• Work with the Revenue Management team to devise effective pricing strategies
• Explore opportunities to increase occupancy and market share based on competitor analysis
• Manage labor and capital expenditures effectively.
About The Little Nell
The Little Nell is Aspen's exclusive Five-Star, Five-Diamond, ski-in/ski-out hotel, renowned for its luxurious amenities, personalized service, stunning mountain views, and exceptional dining experiences. As a Relais & Châteaux resort, The Little Nell is celebrated for its award-winning wine and culinary programs and dedicated service. Our offerings include two exquisite restaurants, three vibrant bars, a substantial wine cellar, and a stylish speakeasy. The recently introduced Spa at The Little Nell embodies ‘The Aspen Idea,’ a holistic lifestyle philosophy integrating mind, body, and spirit. During ski season, guests benefit from our slopeside ski concierge and a variety of winter adventures. In the summer, they can enjoy our lush gardens and numerous outdoor activities.