Mandarin Bilingual Customer Service Representative - Onsite in Cebu

tasq-workCebu City, Cebu, Philippines

On-site Full-time

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Experience Level

Entry Level

Qualifications

Minimum Qualifications:New curriculum: High School Graduate; old curriculum: at least 2 years of college completed (4 semesters without back subjects). No prior call center experience is necessary!At least HSK 3 proficiency in Mandarin and A2 proficiency in English.

About the job

Key Responsibilities

Answer customer questions by phone and email, providing clear and timely information.
Address sensitive or complex concerns with professionalism and respect.
Assist in preparing reports that document customer interactions and feedback.
Develop a thorough understanding of company products and services to better serve clients.
Deliver warm, positive service to ensure each client feels valued.
Maintain accurate records of customer inquiries and resolutions.

Work Details

Location: Cebu City, Cebu, Philippines
This is a 100% onsite position. Remote or hybrid work is not available.
Start date: May 22, 2026

About tasq-work

tasq-work is a forward-thinking company committed to providing exceptional customer service experiences. We value diversity and inclusivity in our workforce, and we are dedicated to fostering a supportive environment for our employees.

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