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Member Services Representative I

AdvancialSouth Lafayette, Louisiana, United States
On-site Full-time

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Experience Level

Entry Level

Qualifications

We are looking for individuals who possess excellent communication skills and a customer-centric attitude. Ideal candidates should have strong problem-solving abilities and be able to work effectively in a team environment. Previous experience in customer service is preferred but not required. A high school diploma or equivalent is necessary, and candidates should be comfortable using various computer applications.

About the job

The Member Services Representative I acts as the first point of contact for Advancial members visiting the South Lafayette branch. This role centers on helping members with their questions, explaining available services, and ensuring every interaction leaves a positive impression.

What you will do

  • Answer member inquiries in person, over the phone, or through other communication channels
  • Share accurate details about Advancial’s products and services
  • Process member requests efficiently and with professionalism
  • Foster a welcoming environment and help maintain member satisfaction

Location

This position is based in South Lafayette, Louisiana, United States.

About Advancial

Advancial is a member-focused financial institution dedicated to providing exceptional services to our members. Our commitment to excellence drives us to create innovative solutions that enhance the financial well-being of our community. Join us to be part of a vibrant team that values integrity, teamwork, and personal growth.

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