Merchant Operations Representative
PayJoyJohannesburg
On-site Full-time
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Experience Level
Experience
Qualifications
Strong organizational and multitasking skillsExcellent communication abilities, both written and verbalProficiency in data analysis and process optimizationExperience in administrative roles or operations management is preferredAbility to work collaboratively in a team environmentFamiliarity with credit systems and financial products is a plus
About PayJoy
At PayJoy, we are a mission-driven credit provider focused on empowering under-served customers in emerging markets to attain financial stability and success. Our innovative secured credit technology acts as a gateway for new customers to access the credit system. Through our point-of-sale financing and card solutions, we enable our customers to enhance their quality of life. Additionally, our credit offerings allow customers to embrace opportunities as micro-entrepreneurs and serve as a safety net during challenging times. As of 2025, we have positively impacted over 18 million customers while maintaining profitability that supports sustainable growth, driven by advanced machine learning, data science, and anti-fraud AI.
Role Overview
The Merchant Operations Representative plays a pivotal role in managing and optimizing processes associated with our commercial team and merchants. This position involves providing essential administrative support, ensuring an efficient onboarding process for our admin/merchant/clerk partners, identifying potential risks in current processes, and delivering valuable insights to stakeholders.
About PayJoy
PayJoy is at the forefront of transforming access to credit for under-served customers in emerging markets through innovative technology and sustainable practices.
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