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Mid-Market Account Manager

Absorb SoftwareRemote CAN
Remote Full-time

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Experience Level

Experience

Qualifications

The ideal candidate will have a proven track record in account management or sales, particularly within the technology or SaaS sectors. You should be adept at understanding customer needs and aligning them with our solutions to drive success. A Bachelor's degree is preferred, along with a strong desire to continuously learn and adapt in a fast-paced environment.

About the job

“I love working at Absorb Software because we’re building something that truly impacts how organizations grow their people. It’s an exciting time to be an Account Manager here, where transformation, opportunity, and customer impact are all accelerating at once.” Christian Abrazaldo, Senior Manager, Account Management

Role overview

Absorb Software seeks a Mid-Market Account Manager to join the team remotely from anywhere in Canada. This role centers on helping customers realize the full value of Absorb’s solutions. Success in this position means driving revenue growth through upsell and cross-sell, tailoring products to fit each client’s business, and supporting ongoing client needs.

What you will do

  • Increase net dollar retention by identifying and executing upsell and cross-sell opportunities within assigned accounts.
  • Negotiate contract renewals with a focus on growing Annual Recurring Revenue and building long-term client partnerships.
  • Find, develop, and close new sales opportunities with existing clients.
  • Prepare proposals and sales documentation to support the sales cycle.
  • Build and maintain strong client relationships to support their ongoing success.
  • Track, manage, and report on your sales pipeline on a monthly and quarterly basis.
  • Develop a thorough understanding of Absorb’s subscription models to address client questions and concerns.
  • Participate in team meetings and projects aimed at improving sales processes and results.
  • Work closely with colleagues across teams to support the client journey.
  • Stay up to date on product updates and attend training sessions to maintain deep product knowledge.

Requirements

  • Experience building and maintaining client relationships.
  • Comfortable working toward sales quotas focused on net retention.
  • Strong problem-solving skills.
  • Clear communication and solid presentation abilities.

Location

This is a remote role open to candidates based in Canada.

About Absorb Software

Absorb Software is dedicated to transforming the way organizations manage learning and development. Our innovative platform empowers businesses to enhance employee skills and drive growth through impactful learning experiences. Join us as we redefine the future of workplace learning.

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