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Mid-Market Technical Account Manager

On-site Full-time

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Experience Level

Experience

Qualifications

To excel in this role, you should possess:A degree in a relevant field or equivalent practical experience. Strong technical background, preferably in cloud services or IT infrastructure. Experience in account management, particularly within mid-market sectors. Excellent communication and interpersonal skills. Ability to work independently and manage multiple client accounts effectively.

About the job

Join Scaleway as a Mid-Market Technical Account Manager and become an integral part of our growing team in Paris. In this role, you will be the primary point of contact for our mid-market clients, ensuring their technical needs are met while fostering long-lasting relationships. You will leverage your expertise to provide support, guidance, and innovative solutions that align with our clients’ business objectives.

Your responsibilities will include:

  • Building strong relationships with clients to understand their technical requirements and challenges.
  • Collaborating with the sales and product teams to deliver tailored solutions.
  • Providing technical support and expertise during the onboarding process.
  • Conducting regular check-ins and performance assessments to ensure client satisfaction.
  • Proactively identifying upsell opportunities and facilitating renewals.

About Scaleway

Scaleway is a leading cloud services provider, dedicated to delivering innovative solutions in the cloud computing space. Our mission is to empower businesses by providing scalable, reliable, and flexible infrastructure that supports growth and transformation. With a strong presence in Europe, we pride ourselves on our commitment to customer success and our dynamic corporate culture.

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